The NSPCC’s purpose is to prevent child abuse and neglect of children across the UK and Channel Islands. We have been fighting for childhood for the last 140 years and our organisational strategy for 2021 2031 is enabling the NSPCC to achieve greater change for children and inspiring others to join us in the fight for childhood.

Our services help children who’ve been abused, protect children at risk and find the best ways to prevent child abuse from ever happening. We work directly with children and families through our national and regional hubs across the UK and Channel Islands. We also give support to thousands of adults and young people in need through the Helpline and Childline. We work with schools , professionals and volunteers and Channel Islands delivering and offering a range of programmes training to help keep children safe NSPCC across the UK and high quality.

Our Local Services, support children and families across the UK and Channel Islands through a blend of direct delivery, therapeutic support, and collaborative partnerships. We help parents and carers provide safe, nurturing environments; offer children and young people therapeutic services to help them recover from abuse; and equip professionals with the insight needed to make the best decisions for children. By working alongside schools, communities, and partner agencies, we share learning, model system change, and strengthen the conditions that prevent abuse, protect the most vulnerable, and build communities where children can thrive.

Job purpose

The Team Manager will lead a team of operational staff within a regional/national hub ensuring the highest quality of delivery and expert evidence based services to children and families in line with the defined model of service and evaluation requirements. They will provide line management and reflective supervision to ensure practice standards are maintained at all times and with the Assistant Director promote the work of the hub both in the locality and the wider area of influence.

About The Open Door Edinburgh:

The Open Door (Scottish Charity Number SC007315) has provided activities and services for adults at our Morningside hub for over forty years. It remains well-supported by the community and has developed into a high-quality day service for more vulnerable older adults, providing transport and meals during Monday-Friday sessions. We centre care, connection and community at The Open Door and have a dedicated and skilled team of staff and volunteers who keep the service welcoming and enriching for all. Currently a team of eight staff and twenty volunteers support about forty individuals per week.

Purpose of Job

As registered manager, to hold overall responsibility for the organisation, management, review and development of services. To provide strategic leadership, day-to-day management and lead a team of staff and volunteers. To provide exceptional quality care inspectorate registered day care services for older adults as well as other projects to promote community inclusion, following best practice guidelines.

Key Responsibilities

Strategic and Operational Duties and Accountability

Lead development and delivery of The Open Door business plan in alignment with our values and charitable objectives.

Set and track performance against agreed key performance indicators.

Deliver and report to existing service level agreements for statutory contracts, tender for future contracts.

Governance: supporting the decision-making processes of the Board of Trustees, including setting agendas and preparing reports; ensure compliance with all legal, regulatory, safeguarding and best-practice governance requirements.

Oversee quality assurance processes and lead on impact data reporting.

Oversee the financial health of the organisation to support long-term sustainability. Prepare and monitor budgets, including controlling costs, analysing variances, forecasting and preparing reports.

Manage payroll system, ensuring accuracy and compliance with both UK regulations and organisational policies

Deliver a fundraising strategy including developing and submitting grant applications, reporting on grants.

Manage all back-office administrative functions including IT, cyber-security, health and safety, information management and complaints handling.

People and culture: manage all HR functions, supporting a collaborative culture with high standards of care and opportunities for staff development. Recruitment and management of staff. Recruitment and management of volunteers. Manage organisational changes which arise, centring our values of community and care.

Develop and maintain effective communications and marketing. Develop and maintain strong relationships with stakeholders and strengthen local partnerships, acting as an ambassador for The Open Door.

Identify and manage organisational risks, ensuring appropriate mitigation and communication with the Board.

Head of Care Services Duties and Accountability

Act as the Care Inspectorate Registered Manager.

Lead and manage provision of the day service, promoting the wellbeing, rights, equality and diversity of individuals using or working for the service.

Meet regulatory requirements, including planning for inspections, compiling evidence, pursuing quality improvement.

Monitor and manage the quality of the service.

Lead planning process for care or support plans.

Oversee management and continuing professional development of staff team, including maintaining training records.

Act as Lead Safeguarding Officer.

Hold responsibility for monitoring, recording checks and reporting on health and safety standards, including food safety and food hygiene.

Manage transport, including compliance, policy implementation, maintenance and driver management for the Open Door minibus.

Advocate on behalf of members and their carers when appropriate, including making referrals or signposting to relevant sources of support.

This list of responsibilities is not exhaustive and will include other duties as directed by the Board of Trustees from time to time.

Required Qualifications, Skills & Experience

Essential Qualifications:

Eligible to become the Registered Manager with the Care Inspectorate-

Must hold or be in process of obtaining SVQ Social Services and Healthcare at SCQF Level 9 and SVQ 4 Care Services Leadership and Management (SCQF Level 10) or equivalent

[Desirable Qualifications: Degree in relevant health or social care subject]

Essential Knowledge:

Demonstrable experience in a senior management role, preferably in a health, social care or not-for-profit organisation

Experience providing care services to elderly or vulnerable people, including care assessments and applying National Care Standards

Sound financial awareness and experience of managing budgets

Experience of management of a staff team and volunteers

[Desirable knowledge: experience with charity/voluntary sector or fundraising]

Essential skills/abilities:

Strong organisational and administrative skills – able to prioritise and delegate

Proficient IT skills, confident with Office 365

Able to motivate and support staff and volunteers

Excellent communication skills both oral and written

Desire to deliver excellent care services with integrity and warmth

[Desirable skills: full, valid UK driving licence]

Benefits:

Holidays: 6 weeks including public holidays

Employer contribution to pension plan

Probation:

The first 6 months of employment shall be a probationary period during which employee suitability for the position and performance will be assessed.

Please note this post is subject to satisfactory PVG check and references.

The Royal College of Surgeons of Edinburgh (RCSEd) is one of the world’s oldest and most respected surgical institutions. With a heritage spanning more than five centuries and a vibrant global community of over 34,000 members across 110+ countries, the College continues to lead the way in surgical education, professional standards, and patient safety.

With membership growing, new governance in place, and an ambitious 2026–2030 strategy underway, the College is seeking to recruit a senior and strategically pivotal Director of Membership and Communications.

In this role, you will lead a multidisciplinary directorate covering communications, membership services, digital engagement, and outreach, ensuring all activity is cohesive, purpose-driven, and fully aligned with the College’s strategic priorities. You will shape and deliver integrated communications and membership strategies that advance the College’s objectives, drive membership growth, and strengthen engagement through a compelling, contemporary membership proposition. By translating strategic intent into actionable plans and driving their delivery, you will make a lasting contribution to the professional development of surgeons and dental surgeons worldwide, ultimately supporting improvements in global surgical care and patient safety.

We are looking for an accomplished and visionary senior leader with significant experience in communications and/or membership within a complex, multi-stakeholder environment. The successful candidate will have a proven track record of leading high-performing teams, delivering integrated, insight-driven strategies, and navigating complex governance and organisational structures. Strong strategic capability, excellent communication and influencing skills, and the ability to embed a culture of performance, collaboration, innovation, and continuous improvement are essential. The role also requires strong digital and analytical capability, commercial acumen, and the confidence to engage effectively with Executive, Trustee, and Council-level stakeholders, positioning the College as a modern, inclusive, and globally relevant institution.

This is a unique opportunity to join a forward-thinking, globally engaged organisation committed to excellence, innovation, and inclusivity. You will have the ability to shape strategic direction, strengthen key operational areas, and enhance services and engagement for members, leaving a lasting impact on the College and the global surgical profession.

RCSEd supports hybrid working, offering flexibility while maintaining connection with the team. The successful candidate will be expected to work from the Edinburgh office at least two days per week and will occasionally travel within the UK and internationally to support College initiatives and engagement activities