We are recruiting for a Housing Team Lead to join our Short Term Housing programme. Our Short Term Housing programme
provides a link between private property owners and tenants.
We provide high standards of accommodation and, crucially, create a platform for some of society’s most
under-represented people with the ultimate aim of making a genuine difference in their lives.
The Housing Team Lead lead will manage a team of Tenant Liaison Workers and manage a programme of best practice
meeting expected standards and quality outcomes and implementing operational controls.
Main duties and responsibilities will include:
- Lead a team of Tenant Liaison Workers to deliver a quality programme focused on the agreed service levels and
outcomes for the people we support
- Prepare for and support the implementation of programme
growth
- Lead your direct line reports to implement the annual business plan for the
programme
- Ensure all referrals to the service are assessed and progressed in line with service
specification
- Ensure occupancy levels are maintained through efficient allocation and void management of
properties
- Liaise with external agencies such as Community Homeless teams, Housing Benefit and Council
Tax teams, landlords, support providers, health services, local authority and other agencies as
required.
- Work closely with the Property team to assist in maintaining strong working relationships with
Landlords and Agents
- Ensure contractual obligations and the individual needs of the people we support
are met by maintaining a system of regular tenancy sustainment support
- Recruit, induct and onboard new
members to your team as required and manage your people resources safely
- Arrange and facilitate regular
team meetings and support and supervision sessions with your team
- Complete yearly appraisals and
personal development plans with your team
Our values make us who we are and define our actions and behaviours every day. We’d expect the post-holder to uphold
and represent our organisation in a way that reflects our values and person-centred way of working.
We're looking for someone that can demonstrate knowledge and experience of housing management, with an
understanding of the social housing field and associated current relevant legislation and policies. You will be
a skilled leader with the ability to influence and inform good working practices supporting staff to develop
skills in delivering a quality housing service. Excellent IT skills are required with the ability to work as
part of your own staff team and local management team.
A full driving license and access to a car for work purposes is an essential requirement. Employees must hold
insurance that covers domestic and business use.
What you can expect from us
We value our staff as our greatest asset and will provide the following working conditions:
- The post holder will report to the Housing Services Manager.
- Your normal working hours are 35 per week,
worked Monday to Friday between the hours of 9am and 5pm, depending on the needs of the service, with 1-hour
unpaid break.
- Your usual place of work is Rosemount Business Park, 141-145 Charles Street, Unit E3,
Glasgow, G21 2QA. You are also required to work in the local community and you will be paid travel expenses from
your usual place of work for appointments undertaken in the course of your duties.
- Annual leave
entitlement of 210 hours holiday (equivalent to 6 weeks) pro rata per year in the first year rising to 280 hours
(equivalent to 8 weeks) pro rata per year in the second. This includes public holidays
- You will be
automatically enrolled into the People’s Pension provided you meet the auto-enrolment criteria
- Cycle to
Work scheme
- Option to purchase and sell annual leave
About Us
We are Right There, a charity that recently celebrated our 200th anniversary. We provide tailored support for people,
at home, and in the community. We are here for people who are living with the effects of homelessness, poverty,
substance use, or family breakdowns.
Last year we supported almost 4,000 individuals, helping to prevent them from becoming homeless or separated from the
people they love. Every person’s story is unique, and everyone’s route home is different - it doesn’t matter
what the situation is – we’re not here to judge, only to help.