Since 2021, Loco Home Retrofit CIC has earned a respected position as an independent retrofit adviser and as an intermediary helping to scale Scotland’s retrofit sector.

Our purpose is to accelerate the transition away from fossil fuel heating in Greater Glasgow. We do this by providing services to households wishing to make their homes more comfortable, less expensive to heat, greener and more resilient to climate change. As a non-profit cooperative owned and governed by over 300 households our approach promotes consumer protection and community wealth building.

Our innovation programme is centred heat pump performance, solutions for tenements and novel methods of community engagement.

Following recent commercial success we are looking for a new Technical Manager to head up our homeowner support services and relationships with retrofit and renewables contractors.

THE ROLE

This is an opportunity to take a leading role in an innovative climate action social enterprise.

The Technical Manager will report to the Managing Director and will be responsible for leading the delivery and ongoing evolution of our retrofit support services for households.

Key Responsibilities

• Deliver the service: carry out surveys and provide retrofit advice.
• Oversee service delivery by other team members ensuring standards are maintained in terms of customer service, technical robustness, health & safety and privacy.
• Lead service improvement for greater technical robustness and productivity.
• Develop and maintain commercial relationships with retrofit contractors

Skills And Experience

Required

• Demonstrated success in delivering projects in housing retrofit / building services/ construction.
• Practical expertise in one of these fields, as well as a strong desire to learn about the other:
• retrofit fabric and improvements, including risk management, or,
• heating system design, especially heat pumps.
• Proactive, entrepreneurial attitude
• Excellent spoken and written communication skills. At ease with varied audiences.
• Confident with business software including Google Workspace/ MS Office.
• Competent user of Google Sheets/ MS Excel
• Driving licence

Desirable

• Trained Domestic Energy Assessor and Retrofit Assessor
• Heating system design qualifications such as Heat Geek Awakening/ Mastery, or LCL Domestic Heating and Hot Water System Design in Dwellings
• Fabric retrofit qualifications such as AECB Carbonlite Retrofit, Retrofit Coordinator, Passive House Consultant/ Designer/ Tradesperson.
• Experience in managing health and safety policies and procedures
• Experience in implementing data privacy policies and compliance with GDPR
• Line management experience

Location

• You should be based within a commutable distance of our office in central Glasgow.
• There will be a mixture of office working, site surveys and flexibility to work from home.
• We serve households and communities across central Scotland, focussed on Greater Glasgow.

Schedule

• 8 to 4 or 9 to 5, Monday to Friday.
• This role involves limited community engagement activity in evenings and at weekends, managed with Time Off in Lieu.

ABOUT YOU

We are looking for team members who share our commitment to our aims, mission and values. See more information on the Vacancies page.

You may be…

• looking for a fresh challenge in a related career path
• making a change of career and bringing relevant transferable skills.
• returning to work after an absence, such as for caring responsibilities.
• You must have a legal right to work in the UK. We are not currently in a position to act as a sponsor.

West Lothian Climate Action Network (WLCAN) Hub is one of Scotland’s 24 regional Climate Hubs, funded by the Scottish Government. We envision a West Lothian where everyone has access to clean, affordable energy, where our communities are resilient to the impacts of climate change, and where our community are all working together to create a more sustainable future. WLCAN is a network of 89 local organisations working to create a more sustainable future for West Lothian, our members are mostly in the voluntary sector, with some businesses and education sector. WLCAN supports its members with networking, advice and training and funding. For more information see our website: wlcan.scot

The Role

The Community Development Worker/s will play an important role in shaping climate action in the region. Working alongside the Senior Development Worker and the Communications Worker, the Community Development Worker will engage the public, support WLCAN members and strengthen partnerships with key stakeholders.

WLCAN organises regular networking and training events for WLCAN members and the public, the community development worker will be given responsibility for organising a portion of these events. They will also be given responsibility for recruitment and support of volunteers.

This role is ideal for someone passionate about community based approaches to climate action and has strong experience of community engagement, training and event organisation.

Why Join Us?

• Be part of Scotland's national climate hub network
• Make a real difference in your local community
• Work with 89 member organizations across diverse sectors
• Flexible working arrangements to support work-life balance
• Professional development opportunities in the growing climate action sector

Benefits

25 days + 10 public holidays.

Contributory pension

We are looking for a customer focused and energetic Customer Experience Coordinator to join our Customer Experience team on a fixed term contract. This is an exciting opportunity to play a consultancy style role in shaping how new programmes are mobilised and how customer experience excellence is embedded from day one and throughout the life of established programmes.

In this role, you will help bring the Energy Saving Trust world class framework to life across new and existing programmes. You will work closely with colleagues across programme, operations and customer experience teams to ensure that our principles, standards and tools are clearly understood and consistently applied. You will use practical CX methods such as journey mapping, test scenarios and insight analysis to help design and deliver experiences that support high quality customer outcomes.

You will also play a key part in a variety of customer experience projects. These may include exploring digital and operational efficiency opportunities, strengthening the use of customer voice data, supporting business growth and contributing to continuous improvement across the organisation. Your curiosity, creativity and solutions focused mindset will help identify new opportunities to enhance how we work and how we achieve our world class objective.

Success in this role means becoming a trusted partner during programme mobilisation, shaping improvements that make a meaningful difference for customers and colleagues, and driving positive change across multiple projects. Your work will directly support our mission to address the climate emergency by helping programmes operate more effectively, engage more people and deliver customer experiences that build confidence and long term impact.

If you thrive in a collaborative, fast paced environment and enjoy improving systems, experiences and outcomes for people and communities, we would love to hear from you.

The team

Our Customer Experience (CX) and Quality team sits within the Operations centre of excellence and works like consultants across Energy Saving Trust to help design, measure and continually improve service quality and customer outcomes. We collaborate with multiple programme teams to make great service repeatable, providing frameworks, tools and coaching that help colleagues deliver a consistent, world class experience.

What you will do

Integrate the Energy Saving Trust world class framework across new and established programmes, working closely with programme, operational and CX colleagues to embed CX principles, tools, training and quality measures from the outset.

Provide expert customer experience guidance during programme mobilisation, using practical methods such as journey mapping, test scenarios and insight analysis to support the design and delivery of high-quality customer outcomes.

Lead or contribute to a range of customer experience projects, from early stage ideation and scoping through to implementation and continuous improvement, ensuring opportunities for innovation, efficiency and enhanced customer value are identified and acted on.

Strengthen how the organisation gathers, interprets and applies customer voice and data insights by exploring automation, improved reporting and more efficient analysis approaches.

Drive continuous improvement by applying industry best practice, supporting stakeholder engagement and championing a customer first culture across teams and programmes.

What you will bring

• A strong customer focus with a genuine passion for delivering excellent customer experiences and improving outcomes for people and colleagues.
• Experience supporting and coordinating multiple projects, with confidence in managing your time, staying organised and working effectively with a wide range of stakeholders.
• Strong communication and facilitation skills, with the ability to lead or contribute to discussions, build positive relationships and support colleagues in both virtual and in person settings.
• A collaborative, curious and solutions focused approach, combined with the ability to learn quickly, think creatively and bring fresh ideas to customer experience challenges.
• Confident use of Microsoft 365 tools and the ability to work independently with attention to detail in a fast-paced environment.

Who we are

Energy Saving Trust is a leading and trusted organisation, dedicated to promoting energy efficiency, low carbon transport and sustainable energy use. We aim to address the climate emergency and deliver the wider benefits of clean energy as we transition to net zero.

At Energy Saving Trust we don’t just offer jobs – we offer careers. For our people, being part of the effort to address the climate emergency makes working for us truly meaningful and rewarding.

Work where you thrive

At Energy Saving Trust, flexibility isn’t just a policy, it’s how we work. Most of our roles can be done remotely, and many of our people choose to work from home full-time. Prefer an office environment? We have welcoming spaces in London, Edinburgh, Belfast, Cardiff and Hadleigh for those who want to connect in person.

We’ll support you with:

• Generous holiday (25 days + bank holidays + extra Christmas leave)
• True flexibility in how and where you work
• Strong pension & life assurance
• Enhanced family leave
• Green travel perks (EV scheme, cycle to work)
• Professional development support
• Yearly wellbeing allowance
• These are just some of the benefits we offer.

Reasonable adjustments: We want to ensure that our recruitment process is inclusive of and accessible for, everyone.

If you think you may need additional support or reasonable adjustments made to any part of the recruitment process, please get in touch.

Diversity and inclusion

Energy Saving Trust is committed to creating a diverse, inclusive and equitable workplace where everyone can be themselves, with support to be their best.

We strongly encourage applicants from a wide range of backgrounds and with different identities and experiences to apply for roles with Energy Saving Trust.

We are a Disability Confident Committed employer and we ringfence a minimum number of interview slots for candidates who apply via the Disability Confident scheme and meet the criteria for a role.

Please note, that we are unable to provide visa sponsorship for this post. To apply for this post, you must be able to demonstrate your eligibility to work in the UK.

Amisfield Preservation Trust provides a regenerative community space (Amisfield Walled Garden) just outside of Haddington for a wide range of groups. The project is volunteer led. Since project inception, volunteers have recreated a beautiful, historic and peaceful 8 acre walled garden which had fallen into disrepair. The project helps improve the life chances of those most vulnerable in our community, through support for individuals with barriers to employment ; drives inclusion through involving volunteers with a range of additional support needs; promotes learning through educational activities for school groups with their teachers, and for the general public through a variety of training events; helps the community to flourish through increased social connection and regenerative activities that improve mental and physical wellbeing and resilience and help increase pride in the local community and place.

Amisfield’s eight-acre walled garden Walled Garden just outside Haddington in East Lothian – Amisfield.org.uk - is unique in being a visitor attraction, a volunteer project and a therapeutic gardening resource. We are seeking a Garden Manager to lead in ensuring the garden is a well- maintained, safe, secure, and beautiful year-round space which enhances the wellbeing of visitors and volunteers. This role, looking after the garden and the volunteers, who include some with vulnerabilities, requires a blend of:

• horticultural expertise;
• personal qualities of initiative, patience and tolerance, understanding and authority;
• organisational ability to help deliver community events;
• and commercial awareness to help ensure financial viability.

As the garden is open seven days a week from April to September, you will work a five-day shift pattern working with the Assistant Garden Manager (who will report to you and follow a similar but complementary shift pattern) to ensure at least one of you is in the garden each day, including weekends, during those months. Winter months will be a normal Mon-Friday, with the possibility of one day working from home. You will manage your working hours in a flexible, responsible way, to meet the seasonality of the demands on your time – you are likely to work more hours during the growing season with time off in lieu during the winter months. You will report to the Chair of the Board of Trustees and will be asked to attend monthly evening board meetings.

We’re looking for someone who thrives in both collaborative and independent work settings - there are days when you will be working alone; with wide knowledge of plants and horticultural principles; and confident in dealing with a diverse range of people of all ages and abilities.

The post will be on a rolling annual contract. The intention is to offer continuity of employment subject to satisfactory performance and the Trust’s financial position. A job share might be considered, but is not the preferred option.

Key Responsibilities:

• Leadership:
• Manage all horticultural aspects of the Garden:
• Produce the annual planting plan
• Manage propagation.
• Source materials (seeds, plants, compost, etc.)
• Plan, organise and participate in the work required to deliver those plans.
• Support the volunteers to maintain and enhance the garden in line with those plans and designs.
• Manage and maintain all gardening equipment.
• Third Party Engagement:
• Act as the primary interface for third parties, local community groups and the visiting public.
• Day-to-day Management:
• Take full responsibility for opening and closing the garden, public safety, volunteer supervision, and garden security during solo shifts.
• Manage the Assistant Garden Manager.
• Manage a 7-day rota April to September with the Assistant Garden Manager to ensure all public and volunteer sessions are staffed; and overlap with the AGM one day a week during that period to conduct handovers.
• Coordinate garden events and open days.
• Provide ‘on-call’ support or clear protocols for the AGM when issues arise on their solo days.
• Ensure all Health and Safety Executive (HSE) lone-working assessments are updated for a public-facing environment.

Requirements:

• RHS Level 3 or equivalent experience in garden management.
• Reliability and confidence to manage a large public garden independently.
• Proven track record in working with and managing volunteers.
• Comfortable with lone working and making autonomous decisions in a public-facing environment. (e.g., closing the garden due to high winds) while working alone.
• IT literacy and familiarity with social media.
• Current First Aid qualification or a commitment to obtain one immediately.
• PVG clearance