Join Citizens Advice Scotland as our new Director of Advice Services and play a central role in shaping a national service that changes lives. As a key member of the Executive Leadership Team, you will provide strategic and operational leadership across our advice services, ensuring they are high-quality, accessible and responsive to the needs of people across Scotland. Acting as the primary senior contact for Citizens Advice Bureaux, you will drive delivery of our organisational strategy while championing innovation across face-to-face, digital, telephone and outreach channels.

In this pivotal role, you will lead national service delivery, quality assurance and performance improvement, ensuring compliance with membership standards and regulatory requirements. You will oversee major funded programmes, strengthen insight-led decision making and maintain the highest standards of data quality and governance. You will also play a significant role in business development, identifying opportunities, shaping compelling bids and tenders, and managing budgets with rigour and transparency.

We are looking for an experienced senior leader with a strong track record in delivering large-scale services, navigating complex stakeholder environments and driving continuous improvement. You will be an emotionally intelligent communicator, a confident decision-maker and a collaborative relationship-builder with the ability to influence at all levels, including government and national partners. Above all, you will bring a values-led, inclusive leadership style that inspires high performance and supports a culture of wellbeing and professionalism.

If you are motivated by delivering meaningful impact, improving client outcomes and advancing a mission-driven national service, we would love to hear from you. Join us in shaping the future of advice in Scotland.

This role offers you the opportunity to work at the heart of supporting Scotland's largest independent advice network and to make an invaluable contribution to citizen’s lives.

For more information about the role, please refer to the Job Pack which can be downloaded below.

Please familiar yourself with Our People Charter.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions. We want our people to have a great work life balance and we have designed our working practices and benefits to support this. Here are some of things our employees benefit from: a 35-hour full time working week, 40 days annual leave, genuine flexibility in working hours with a flexi-time system, and hybrid working opportunities for every role. For more details of some of the other benefits on offer to our employees, please see the section on employee benefits in the job pack.

Citizens Advice Scotland is committed to promoting diversity and inclusion. We offer a range of family friendly, inclusive employment policies and flexible working arrangements to support all our staff. We are also committed to equality of opportunity for all and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

CAS provides options for hybrid working to allow employees to balance their time attending the office with time working from home. The number of days you will be able to work from home each week will be dependent on your job role and can be discussed as part of the recruitment process.

Lead a National Service That Changes Lives Every Day

This is a rare opportunity to take on a newly created national role at the heart of CHAS’s mission. Every week in Scotland, three children die from a life‑shortening condition. CHAS is there for them - and for their families - providing unwavering, compassionate, specialist care.

Our Family Support teams include senior social workers, child and family workers, play specialists and other experts, working hand‑in‑hand with clinical colleagues across our two hospices, in hospitals, and in homes and communities across Scotland.

We’re looking for an exceptional Head of Family Support to shape and lead the full breadth of these services - from child & family support and therapeutic activities to bereavement, spiritual care and financial wellbeing. Your leadership will ensure families receive holistic, responsive and trauma‑informed support wherever and whenever they need it.

About the Role

Reporting to the Director of Nursing and Family Support, you will:

• Provide strategic leadership across all CHAS family support services
• Lead teams across hospices, hospitals and community settings
• Act as CHAS’s Safeguarding Lead, offering expert oversight and driving safe, compassionate practice organisation-wide.
• Champion continuous improvement, helping families make the most of their precious time together
• Strengthen resilience and support families navigating life-altering adverse experiences.

About You

You will bring:

• Significant leadership experience in children’s services, operating confidently at senior level
• A professional social work qualification, with deep knowledge of GIRFEC, UNCRC and Scottish policy
• Expertise in child protection, safeguarding, and adult support and protection
• Experience leading multidisciplinary teams in emotionally complex environments
• Excellent partnership skills, working across HSCPs, local authorities, NHS and the third sector
• A compassionate, values‑driven approach that supports wellbeing, reflection and professional growth
• Confidence in shaping high‑quality, impactful services
• SSSC registration

Why CHAS?

For the families we support, time is precious - and the work you lead will help families live it fully.

Our 2024–2028 Strategic Plan commits us to providing unwavering care from the moment a child is diagnosed through living well, dying well, and beyond into bereavement. As Head of Family Support, you will play a pivotal leadership role in bringing this strategy to life for our family support workforce - shaping services, developing people, and ensuring the highest standards of safe, compassionate and effective care.

We offer:

• Broad national impact: Influence practice across Scotland and contribute to sector‑wide improvement.
• Flexibility: Based at one of our central CHAS sites: Kinross, Balloch, Edinburgh or Glasgow, with frequent presence in our hospices. CHAS provides care and support to children and families across Scotland with staff bases in Aberdeen and Inverness. This role will require Scotland-wide travel, including CHAS sites, local authority and NHS settings and office locations, as well as attendance at external events. Flexibility is essential, and business mileage expenses will be reimbursed. As a family‑friendly organisation, we recognise that flexibility works both ways, and we will support a balanced and adaptable approach to working hours and locations wherever possible.
• Professional growth: A visible, national leadership role with space and support to excel.
• Generous holidays: 35 days, rising to 40 after five years.
• Pension: Opportunity to join the Local Government Pension Scheme for Scotland, administered by Lothian Pension Fund or continued membership of the NHS Scotland Pension Scheme (if applicable)
• Comprehensive benefits:Including life assurance, wellbeing support, employee assistance programme, discount schemes such as Blue Light and Perkbox, and incremental pay progression.

Hybrid working between our Big Noise centres across Scotland and home working. We anticipate that you will be travelling to and working from one of our centres for the majority of your week.

Sistema Scotland’s vision is to improve lives and strengthen communities. Working with children, young people and their families, we focus on early intervention and stimulating generational social change. By playing music together in ensembles and orchestras, we aim to grow confidence, respect, teamwork and aspiration in the children, young people and communities we work with.

We deliver our work through six Big Noise programmes: in Raploch & Fallin in Stirling, Govanhill in Glasgow, Torry in Aberdeen, Douglas in Dundee and Wester Hailes in Edinburgh.

The Deputy Director of Music & Curriculum is a new role, reflecting the desire to support effective learning and teaching across the organisation, in line with our organisational strategy. You will work closely with the Director of Music & Curriculum to support and strengthen the musical delivery of our Big Noise programmes, including key support in quality assurance, the planning & execution of training & induction, cross-centre musical collaborations, and ensuring the principles of inclusive practice are embedded in our work. As part of the Leadership Team, you will also support the smooth running of the organisation and delivery on strategic outcomes.

You will bring extensive experience of large group/whole-class musicianship and instrumental instruction with a proven track record of success, along with experience of teaching using a Kodaly-inspired approach and applying it to instrumental pedagogy. You will also have experience of providing constructive feedback and training to musicians/teachers.

For further details please visit our website makeabignoise.org.uk/work-with-us where you can view the full job/person specification and complete our online application form (no CVs please). For any additional information please e-mail recruitment@sistemascotland.org.uk or telephone 01786 236914.

We believe our people should represent the communities we work with. That’s why we are committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages.