Change Mental Health (CMH) is a leading national mental health charity providing unique support to people with severe and enduring mental ill health. With over 50 years’ experience across Scotland, we believe people affected by poor mental health and illness deserve the highest quality of support in the community and that every person has the right to be valued and to share in the opportunities, challenges, and joys of everyday life.

The Fife Housing Association Alliance (FHAA) is a long-standing partnership between four housing associations based in Fife: Kingdom Housing Association, Fife Housing Group, Ore Valley and Glen Housing Associations. Working collaboratively, the Alliance enables the four organisations to share expertise, strengthen strategic planning, and deliver improved services for tenants and communities across Fife.

About the Service

As a Resilience Outreach Worker, you will play a key role in delivering support within a new, innovative partnership with FHAA.

The Fife Resilience Service is designed to support individuals affected by mental illness to build emotional, psychological, and social resilience. Through tailored one-to-one support and group interventions, the service helps people to identify personal goals, develop coping strategies, and access community resources that promote recovery and wellbeing. The service is rooted in trauma-informed, person-centred practice and aligns with the National Health and Wellbeing Outcomes.

This role also marks the first collaboration of its kind between CMH and FHAA, supporting FHAA tenants with targeted mental health and wellbeing support. You will help individuals manage tenancy related challenges, strengthen emotional resilience, and sustain independent living.

You will be part of a forward-thinking, collaborative team committed to innovation in mental health support. Working autonomously, you’ll have the opportunity to shape and develop the service, using sound judgment to manage your caseload and knowing when to escalate or refer to your manager. You’ll also contribute to identifying service gaps and co-creating solutions that respond to the evolving needs of the community.

This is primarily a community‑based role. You will work across a range of localities throughout Fife, delivering support within people’s homes, community spaces, and partner locations. The post will also require regular working from both the CMH office and FHAA offices, depending on service need. Travel across Fife is therefore an essential and routine part of this role.

Key Responsibilities:

• Provide one-to-one support to individuals, managing a caseload and developing tailored support plans aligned with National Health and Wellbeing outcomes.
• Facilitate group sessions and workshops.
• Compile and review service user development plans, ensuring outcomes are being achieved.
• Deliver the majority of support within the community, including people’s homes, community venues, and other local settings. Work regularly from both the CMH office and FHAA offices, adapting to service requirements. Travel throughout Fife will be a routine part of the post.
• Work as part of the FHAA teams, offering targeted mental, emotional, and behavioural resilience support.
• Collaborate with the Team Lead and Head of Service to meet strategic goals and funder requirements.
• Identify community service gaps and collaborate with your manager to develop solutions, working independently with sound judgment and initiative.
• Build positive working relationships with local partners to better support service users and promote the work of CMH.

General Duties:

• Maintain accurate and up-to-date records, ensuring confidentiality is upheld for all individuals using the service.
• Collate relevant information and prepare reports for line management as required.
• Ensure continuity of service delivery in line with CMH’s values and strategic outcomes.
• Oversee and support the fulfilment of Health and Safety responsibilities within practice settings, ensuring compliance with legal and organisational standards.

Essential Criteria:

• Educated to SVQ 3 level or have experience working in mental health
• Must have access to a vehicle and hold a valid driving licence, with the ability to travel independently throughout Fife as required for a predominantly community‑based role.
• Understand the need for a compassionate, non-judgemental approach to supporting people
• Ability to work well in a team setting whilst also working autonomously
• A sound theory base of social care interventions including risk assessments
• A value base consistent with the aims and objectives of CMH
• Ability to apply an analytical approach to problems in order to find solutions
• Competency in planning and reviewing development plans and the ability to take appropriate action if needed
• I.T skills are of a good standard
• A sound knowledge of Health and Social care policy in Scotland and ability to apply this to the role
• Keen to develop your knowledge and skills and attend training as required
• Excellent communication and interpersonal skills

Desirable Criteria:

• Experienced in delivering a Registered Service and meeting Care Inspectorate requirements

This job profile and list of duties is not exhaustive and serves only to highlight the main requirements. The line manager may stipulate other reasonable requirements and projects commensurate with the general profile and grade of the post.

All successful candidates will require a PVG Membership. Please be aware that it is classed as an offence if you apply for this role and are barred from engaging in regulated activity relevant to children or vulnerable adults.

Benefits:

• 24/7 access to an award-winning Employee Assistance Programme providing free legal, financial, and medical advice as well as support with life’s challenges.
• A 32-hour working week, enhanced sick pay & season ticket loan.
• A great work life balance with flexible and blended working environment.
• Access to purchase a Blue Light Discount Card
• Cycle to Work Scheme
• Enhanced sick pay and leave entitlements.
• Generous 37 days’ holiday.
• Paid Mental Wellbeing days.
• Professional development including funded opportunities.

This is a key new role in Beira’s Place where your expertise as a supervisory practitioner gained from your provision of trauma informed support services, will be utilised to directly provide high quality line management to Support Practitioner front line staff. Working under the supervision of the Support Services Co-ordinator, you will be a first point of contact to staff, providing support, advice, supervision, direct leadership and case management oversight.

This work will include safeguarding, operational & risk management and overseeing individual performance to ensure high standards of practice, continuous improvement and enhancement of practitioner standards in line with service objectives.

It is expected that this post holder will have substantial frontline experience in working with and supervising staff providing support services to women impacted by sexual violence and other forms of gender-based violence.

This role requires strong leadership and a stated commitment to providing direct support services to women from aged 16 years, in a single sex, women only environment.

The Team Leader will be directly supervised by the Support Service Co-ordinator and will work closely with the Senior Management Team to help maintain the working principles, objectives and policies of Beira’s Place including to:

• Provide effective daily leadership & line management to Support Practitioners ensuring high standards of trauma-informed practice and services are delivered to women who are survivors of sexual violence, abuse and exploitation.
• Support the Support Service Co-ordinator to ensure smooth operating practices and procedures.
• Contribute to service delivery in accordance with the organisation’s ethos, policies and procedures by providing effective case and performance management, promoting safety and well-being for staff and service users alike.
• To provide reflective practice sessions in addition to existing internal and external staff support provision, to ensure high quality of standards and highlight areas of improvements.
• To recommend to the Support Service Co-ordinator a schedule and focus for service specific practice development sessions for workers, setting clear expectations of such sessions and how these developments positively impact practice and support staff wellbeing & development.
• To support the robust information gathering and evidence-based reports with the Support Service Co-ordinator, and for the CEO to report to the Board of Directors at their meetings.
• Attend internal or external meetings as appropriate to the post, as well as participating in regular internal and external supervision meetings.
• Participate in an ongoing programme of training and continuous personal and professional development to ensure that skills, knowledge and working practices are up to date and evidence based.
• Any other duties relevant to the post of Team Leader as directed by the Support Service Co-ordinator or Senior Management Team.

Requirements

The Team Leader will have a high level of professional experience working in sexual/gender-based violence services at both practitioner and management level and experience in supporting a team of Support Practitioners. They will also have extensive experience in staff supervision, delivery of support services, workforce development and performance management of support staff.

Duties

The duties of the Team Leader post will be to:

• Provide support and supervision to Support Practitioner staff, ensuring all operational service delivery processes are implemented effectively.
• Monitor cases and workloads of Support Practitioners to ensure that services are delivered in a supportive and safe environment for staff and service users.
• Work closely with the Support Service Co-ordinator and Support Service Administrator to ensure that the service is effectively delivered, with referrals and service users being responded to in a trauma informed and timely manner.
• Contribute to the identification & development of Support Practitioners overall training and development plans.
• Work closely with relevant staff to manage and minimise waiting times for service users.
• Contribute to regular team meetings, peer support meetings and facilitate individual support & supervision sessions.
• Meet regularly with the Support Service Co-ordinator, Support Service Administrator and Senior Management Team.
• Assist and participate alongside the Senior Management Team in the recruitment and induction of support staff.
• Provide input into the effective monitoring and evaluation of the organisation’s support services.
• Record and pass on any safeguarding issues or concerns raised by staff as a priority.
• Report any risk in relation to Health & Safety, confidentiality, GDPR, etc as soon as possible to the CEO or member of the Senior Management Team.
• Ensure the maintenance of accurate records in OASIS in accordance with best practice and the organisation’s policies.
• Assist with the improvement of organisational policies and procedures as appropriate.
• Liaise with external agencies, building and sustaining multi-agency partnerships as required.
• Reporting directly to the Support Service Coordinator for regular supervision and providing updates on the support service and any issues that may be occurring.
• To carry out any other duties relevant to the post of Team Leader as directed by the line manager or Senior Management Team.

Changes East Lothian is looking for new Board members!

Are you interested in taking on a new challenge and helping those experiencing mental health issues in East Lothian?

In response to expanding the capacity of the Board and succession planning, Changes East Lothian is seeking up to five new trustees.

We anticipate that you can provide evidence of transferable skills, or experience of operating as a trustee or non-executive director.

Applications of those with experience of the following areas will be prioritised:

• Leadership in a relevant position
• Involvement in mental health, social care or the third sector
• People, HR, employment law and organisational culture;
• Business, finance or operations at an executive level.
• IT, digital, marketing, digital and comms

About Changes East Lothian

Changes was established in 1996 as a community health project and since then we have evolved and grown to the medium sized charity we are today. As we celebrate turning 30 this year, we have the opportunity to launch our new 5-year strategic plan 2026-2031and with it, reinvigorate our Board with new membership.

It has been an exciting time of change and progression for us over the last few years and we are ready to develop our systems and processes with further development opportunities and creative thinking in facing the challenges of succeeding in the third sector. Our Changes East Lothian mission is to provide everyone in East Lothian the opportunity to access a choice of activities, therapy, information, training and support that help enable positive mental health and wellbeing through individual autonomy, learning, reflection, empowerment, and connection.

We are a community at Changes, and our values include compassion, responsiveness, and life-long learning for all. As you can imagine, it is challenging working in this arena but also extremely rewarding.

Who we are looking for:

We would like applicants to:

• Empathise with our vision, mission and values;
• Demonstrate a willingness and ability to devote the necessary time and effort;
• Exercise sound and independent judgement;
• Think and apply knowledge creatively and strategically;
• Get to know our team of staff and volunteers;
• Keep themselves and the charity mission-focused;
• Analyse and evaluate information and other evidence in the execution of their duties.