Community Volunteers Enabling You (COVEY) has been a lifeline for children, young people, and families across Lanarkshire since 1992. We provide 1-1 and group-based befriending, mentoring, and family support services tailored to those who need it most. Our mission is to help children, young people and families become more resilient, safe, and better equipped to reach their full potential.

This new role will lead volunteering engagement across COVEY - recruiting, training, supporting and retaining volunteer befrienders/mentors and parent/carer volunteers, while increasing volunteer capacity in line with service demand and strategic priorities.

As Volunteer Engagement Manager, you will have responsibility for COVEY’s volunteer system including recruitment pipelines, safe recruitment, induction and training frameworks, supervision standards, retention, recognition and reporting. You will work closely with Service Managers and frontline staff, who support volunteers day-to-day within services, while you ensure consistency, quality, safeguarding and performance across the organisation.

What we’re looking for:

• Significant experience leading volunteer recruitment, onboarding, training and retention, ideally within mentoring, befriending, family support or similar services.

• Strong knowledge of safeguarding, safe recruitment and volunteer boundaries

• Experience designing or improving volunteer systems, processes and quality standards

• Confidence using data and CRM systems to monitor performance and report on outcomes

• Line management or coaching experience

• Strong relationship-management and communication skills with the ability to influence, engage and inspire people.

What We Offer

We offer a rewarding and fulfilling role with the opportunity to develop your skills and career in an enriching environment. Our benefits package includes:

• 6% employer pension contribution

• 22 days A/L (rising to up to 27 days) and 10 public holidays.

• One special leave day to celebrate your birthday

• Flexible working

• HSF Health plan (including dental, optical, physio claim back, personal accident coverage, GP, mental health counselling, legal support, and discounts for gym, cinema, and shopping)

• Quarterly staff wellbeing activities

• Access to ScotWest Credit Union (loans, mortgages, and savings accounts)

• Access to learning and development opportunities

We’re looking for 2 Part-Time Family Support Workers to join our West Dunbartonshire and Argyll & Bute Bairns’ Hoose Team to help support young people and their families.

Includem are supporting the development and delivery of the Bairns' Hoose across West Dunbartonshire, Argyll and Bute. The Bairns Hoose is a national programme enhancing how child protection services are delivered across Scotland. The vision of Bairns’ Hoose in Scotland is for all children who have been victims of or witnesses to abuse or violence, as well children under the age of criminal responsibility who may have caused harm or abuse, to have access to trauma informed recovery, support and justice. More information on the Bairns’ Hoose can be found at bairnshoosescotland.com

West Dunbartonshire and Argyll and Bute have jointly commissioned includem to provide whole family support services aligned to the Bairns Hoose project, providing a responsive Service across a significant geographical area, supporting children or young people aged 0-18, who are assessed as requiring Bairn’s Hoose service and will be supported by includem’s 24/7 Helpline.

This is an amazing opportunity to work with includem for motivated, positive, resilient individuals who really believe in young people and are flexible regarding hours of work, to help us deliver our innovative approach. You will have a genuine opportunity to work across West Dunbartonshire and Argyll and Bute, facilitating vital support to young people and families who require it most.

Our Family Support Workers are contracted to be available to provide essential Whole Family Support from 0800hrs to 2200hrs, five days over seven within the remit of West Dunbartonshire and Argyll & Bute, in addition to the includem 24hr helpline.

Family Support Workers will lead the provision of relationship-based support delivered to young people and families in the community and to promote positive outcomes in line with the values and principles of includem.

Postholders will manage their own caseload ensuring support plans are developed with the young person to respond to their individual needs and support them to improve outcomes in line with GIRFEC principles and includem’s model of support.

Family Support Workers will be expected to actively demonstrate leadership and ownership over effective service delivery to young people and families, by managing outcomes through the use of line managers, colleagues, and organisational tools, processes, policies, and procedures.

Includem is committed to developing employees and will help you to achieve the relevant qualifications required to carry out the role. These qualifications will be fully funded by Includem. The successful candidate must have a full UK driver's license and access to a vehicle.

Company benefits:

• 28 days of annual leave + 9 public holidays (pro rata)
• Company pension
• Life insurance
• Employee discount
• Casual dress

Community Volunteers Enabling You (COVEY) has been a lifeline for children, young people and families across Lanarkshire since 1992. We provide 1-1 and group-based befriending, mentoring and family support services tailored to those who need it most. Our mission is to help children, young people and families become more resilient, safe and better equipped to reach their full potential.

We are now recruiting a Financial Wellbeing Adviser to strengthen the financial stability and long-term resilience of the families we support. This new role will embed expert, relationship-based money, energy and debt advice within COVEY’s family support model, ensuring families receive holistic support at the earliest opportunity.

As Financial Wellbeing Adviser, you will lead the development and delivery of COVEY’s financial wellbeing offer providing welfare benefits support, income maximisation, budgeting guidance, energy advice and debt triage/advocacy. You will work closely with Service Managers, Family Support Workers and external partners to ensure advice is accurate, trauma-informed and fully integrated into wider support plans. You will also maintain clear referral pathways for specialist or regulated debt advice, ensuring compliance with FCA boundaries and best practice.

What We’re Looking For

• Significant experience delivering money, energy or debt advice to individuals or families, ideally within community, youth or family support settings
• Strong knowledge of welfare benefits, income maximisation, budgeting support, energy efficiency measures and debt solutions
• Understanding of the causes and impact of poverty on children, young people and families and the stigma around financial hardship
• Experience working with vulnerable individuals using trauma‑informed, person‑centred approaches with the ability to convey complex information sensitively
• Confidence using data and CRM systems (e.g. Salesforce, AdvicePro) to monitor performance, maintain accurate case records and report on outcomes
• Experience collaborating with multi‑agency partners and advocating on behalf of families to achieve positive outcomes

What we offer

We offer a rewarding role with the opportunity to develop your skills and future career in an enriching environment with the following benefits:

• 6% employer pension contribution
• 22 days A/L (rising to up to 27 days) and 10 public holidays.
• One special leave day to celebrate your birthday
• Flexible working
• HSF Health plan (including dental, optical, physio claim back, personal accident coverage, GP, mental health counselling, legal support, and discounts for gym, cinema, and shopping)
• Quarterly staff wellbeing activities
• Access to ScotWest Credit Union (loans, mortgages, and savings accounts)
• Access to learning and development opportunities

We’re looking for an Assistant Project Worker to join our Alternative Justice Team based in Glasgow to help support young people and their families.

The Assistant Project Worker will support the provision of relationship-based support delivered to young people and families in the community and promote positive outcomes in line with the values and principles of includem.

An Assistant Project Worker will demonstrate leadership and ownership over effective service delivery to young people by managing outcomes for young people through use of line managers, colleagues and organisational tools, processes, policies, and procedures.

This is an amazing opportunity to work with includem for motivated, positive, resilient individuals who really believe in young people and are flexible regarding hours of work, to help us deliver our innovative approach. You will have a genuine opportunity to work across our various localities in Glasgow and West Scotland, facilitating vital support to young people and families who require it most.

Includem is committed to developing employees and will help you to achieve the relevant qualifications required to carry out the role. These qualifications will be fully funded by includem. The successful candidate must have a full UK driver's license and access to a vehicle.

You can find more information on our website: includem.org/careers