St Andrew’s First Aid is Scotland’s leading first aid charity, dedicated to saving lives and strengthening community
resilience through high-quality training and volunteer-led services. With a proud history spanning over 140
years. The organisation provides first aid cover at thousands of events each year and plays a vital role in
national and emergency response and public safety across the country. Through a nationwide network of committed
volunteers and professional staff, St Andrew’s First Aid delivers first aid training to individuals, communities
and workplaces, while supporting major public events by providing surge capacity during national events and
emergencies.
The Executive Team is now seeking a Head of Volunteer Operations as the organisation are entering an important period
of development. You will be passionate about delivering a high-quality experience to all our volunteers and
galvanising the staff team to deliver and support this. The role will have a strong focus on building and
strengthening our volunteer infrastructure, enhancing operational resilience and modernising systems that
support service delivery across Scotland. This is a pivotal opportunity to shape the future of volunteer-led
first aid services within a respected national charity.
Reporting to the Executive Director of Operations and Business Development and working closely with the Chief
Executive and Executive Management Team, the Head of Volunteer Operations will provide strategic and operational
leadership for St Andrew’s First Aid’s volunteer-led services across Scotland.
You will be responsible for ensuring a resilient, inclusive and high-performing volunteer workforce that is
recruited, trained, deployed and supported to deliver safe, high-quality first aid services at events, in
communities and during major incidents. The role spans the full volunteer lifecycle alongside responsibility for
operational planning, rostering, safeguarding, clinical governance alignment, logistics and partnership working
with key stakeholders including event organisers, local authorities and emergency services. The role also
involves working collegiately with our Head of Commercial Training.
A central focus will be strengthening organisational readiness for peak demand and emergency response. You will lead
service improvement initiatives, embed strong systems and performance frameworks, oversee budgets for volunteer
operations, and develop robust risk management and business continuity plans. You will also champion digital
solutions that enhance efficiency and the volunteer experience.
The successful candidate will be an experienced operational leader with a background in volunteer services or
comparable safety-critical environments such as charities, emergency services, healthcare or major events. You
will bring strong strategic and operational planning skills, alongside a sound understanding of safeguarding,
governance and service quality.
You will be confident leading dispersed teams of staff and volunteers, able to influence senior stakeholders and
partners, and comfortable working at Executive and Board level. Above all, you will combine operational
experience with emotional intelligence and strong values, remaining calm under pressure and committed to
creating an inclusive and supportive culture where volunteers can thrive.
This is a rare opportunity to lead and shape a national volunteer operation at a time of transformation, ensuring
that communities across Scotland continue to benefit from high-quality, volunteer-led first aid services when
they need them most.