We are recruiting for Volunteer Coordinators to coordinate and oversee the effective delivery of a community-based mentoring model for young people aged between 12 and 25.

These are newly created roles, and the post holders will have responsibility for the recruitment, training and day to day supervision of volunteer mentors and ensuring ongoing support of mentor and mentee matches. The roles are fixed term contracts for a period of 12-months working 17.5 hours per week. One role is based in Kirkwall, Orkney, and one in Inverness.

Main duties and responsibilities will include:

• Volunteer Management including recruitment, training and regular support and reflection with volunteer mentors, ensuring that volunteers are supported to undertake their roles effectively.
• Develop and build relationships with our programme teams
• Build upon existing strong relationships with social work, education, children’s houses, third sector and other professionals and strengthening these relationships.
• Confidently manage and coordinate positive, respectful and compassionate relationships between mentor and mentee, ensuring good boundaries.
• Liaise with existing support team(s) internally and externally and provide additional support(s) to the mentee’s family, as and when required.
• Liaise with internal and external referral sources, regarding new and existing mentoring referrals.
• Ensure support plans for the people we support are completed and updated in accordance with GDPR and confidentiality processes.
• Ensure Risk Assessments are completed and updated for the people we support.

Our values make us who we are and define our actions and behaviours every day. We’d expect the post-holder to uphold and represent our organisation in a way that reflects our values and person-centred way of working.

We’re looking for you to have gained experience of volunteer and/or staff management as well as experience of supporting young people and families with complex needs. You will have knowledge of the issues facing young people who are care-experienced and/or on the edges of care, knowledge of current relevant legislation and policies relating to children and young people as well as a working knowledge of child protection procedures.

A full driving license and access to a car for work purposes is an essential requirement.

What you can expect from us...

• Your normal working hours are 17.5 per week, Monday to Friday, between the hours of 9am and 5pm depending on the needs of the service. Flexibility will be required to meet the needs of the people we support and volunteers, some evening and weekend work will be required.
• Your main place of work is Kirkwall, Orkney. You are also required to work in the local community and you will be paid travel expenses from your usual place of work for appointments undertaken in the course of your duties.
• Annual leave entitlement of 210 hours (equivalent to 6 weeks) pro rata per year in the first year rising to 280 hours (equivalent to 8 weeks) pro rata per year in the second.
• You will be automatically enrolled into the People’s Pension in the month that you will complete 3-months of employment, provided you meet the auto-enrolment criteria
• Life Insurance from day one
• Cycle to work scheme
• Option to purchase and sell annual leave

A full list of benefits is detailed in the job & person specification on our website.

About Us

We are Right There, a charity that recently celebrated our 200th anniversary. We provide tailored support for people, at home, and in the community. We are here for people who are living with the effects of homelessness, poverty, substance use, or family breakdowns.

Last year we supported almost 4,000 individuals, helping to prevent them from becoming homeless or separated from the people they love. Every person’s story is unique, and everyone’s route home is different - it doesn’t matter what the situation is – we’re not here to judge, only to help.

We’re looking for 2 Part-Time Family Support Workers to join our West Dunbartonshire and Argyll & Bute Bairns’ Hoose Team to help support young people and their families.

Includem are supporting the development and delivery of the Bairns' Hoose across West Dunbartonshire, Argyll and Bute. The Bairns Hoose is a national programme enhancing how child protection services are delivered across Scotland. The vision of Bairns’ Hoose in Scotland is for all children who have been victims of or witnesses to abuse or violence, as well children under the age of criminal responsibility who may have caused harm or abuse, to have access to trauma informed recovery, support and justice. More information on the Bairns’ Hoose can be found at bairnshoosescotland.com

West Dunbartonshire and Argyll and Bute have jointly commissioned includem to provide whole family support services aligned to the Bairns Hoose project, providing a responsive Service across a significant geographical area, supporting children or young people aged 0-18, who are assessed as requiring Bairn’s Hoose service and will be supported by includem’s 24/7 Helpline.

This is an amazing opportunity to work with includem for motivated, positive, resilient individuals who really believe in young people and are flexible regarding hours of work, to help us deliver our innovative approach. You will have a genuine opportunity to work across West Dunbartonshire and Argyll and Bute, facilitating vital support to young people and families who require it most.

Our Family Support Workers are contracted to be available to provide essential Whole Family Support from 0800hrs to 2200hrs, five days over seven within the remit of West Dunbartonshire and Argyll & Bute, in addition to the includem 24hr helpline.

Family Support Workers will lead the provision of relationship-based support delivered to young people and families in the community and to promote positive outcomes in line with the values and principles of includem.

Postholders will manage their own caseload ensuring support plans are developed with the young person to respond to their individual needs and support them to improve outcomes in line with GIRFEC principles and includem’s model of support.

Family Support Workers will be expected to actively demonstrate leadership and ownership over effective service delivery to young people and families, by managing outcomes through the use of line managers, colleagues, and organisational tools, processes, policies, and procedures.

Includem is committed to developing employees and will help you to achieve the relevant qualifications required to carry out the role. These qualifications will be fully funded by Includem. The successful candidate must have a full UK driver's license and access to a vehicle.

Company benefits:

• 28 days of annual leave + 9 public holidays (pro rata)
• Company pension
• Life insurance
• Employee discount
• Casual dress

Ark is a major provider of Housing, Care and Support to people with long term and enduring conditions such as learning disabilities, mental health issues, dementia and autism.

Ark supports people to live independently in their own homes providing everything from a few hours a week social and life admin support to 24/7 care supporting with personal care, medication, household tasks, attending appointments and leisure activities.

We have lots of opportunities across Scotland for our Support Worker roles. As we provide full training no previous is experience is required.

If you are enthusiastic about supporting people to live their best lives, then apply now to join our team!

Your main duties will include but not be limited to:

• Working with colleagues as part of an effective and efficient team to support vulnerable people.
• Communicate and work well with our supported people to provide individual care and maintain appropriate relationships.
• Being responsible in supporting individuals throughout the activities, giving positive feedback and encouragement.
• Updating and maintaining accurate records using a tablet on Arks Information Management system.

Previous experience of the following is an advantage but not essential as Ark will provide full training: Care Worker, Social worker, Home Carer, Case Worker, Care Assistant, Autism Support Worker, Personal Care Assistant , Social Care Worker.

View our job outline, find out what you working week could look like and hear from our current Support Workers on Arks website arkha.org.uk/work-with-us

Why Ark?

• No Previous Experience Required - Ark provide full training so no previous experience is required making our Support Worker roles the perfect place to start your career in Adult Social Care.
• Get a qualification while you work - Ark fully fund your SVQ2 in Health & Social Care which you complete with the support of our in house SVQ team.
• Employee Discounts - Employee Discounts Portal with 1000s of discounts on your favourite brands including Supermarkets, Cinema Tickets, Gym Membership and Holidays.
• Career Progression -Over 75% of all Managers within Care & Support have been promoted internally.
• Employee Assistance Program - Arks Employee Assistance program (EAP) gives all employees access to counselling sessions. There is also support available through weekly webinars and the EAP Website & App.
• Contracted hours to suit you-We have Full-time, Part-time and Relief Support Worker roles available at our services throughout Scotland.

In return for your valuable contribution, Ark will also offer you:

• Up to 36 days paid holiday per year pro rata
• 4% Contributory pension scheme
• Cycle to Work Scheme
• Fully funded PVG & 1st year SSSC registration paid by Ark

Our employees told us in a recent survey that they stay with Ark because they believe in our values, we have supportive managers who continually appreciate their staff and they love making a positive difference in our supported peoples lives, helping them to achieve their dreams.

Ark would love to hear from you whether you are an experienced Support Worker or new to Social Care.

This is a key new role in Beira’s Place where your expertise as a supervisory practitioner gained from your provision of trauma informed support services, will be utilised to directly provide high quality line management to Support Practitioner front line staff. Working under the supervision of the Support Services Co-ordinator, you will be a first point of contact to staff, providing support, advice, supervision, direct leadership and case management oversight.

This work will include safeguarding, operational & risk management and overseeing individual performance to ensure high standards of practice, continuous improvement and enhancement of practitioner standards in line with service objectives.

It is expected that this post holder will have substantial frontline experience in working with and supervising staff providing support services to women impacted by sexual violence and other forms of gender-based violence.

This role requires strong leadership and a stated commitment to providing direct support services to women from aged 16 years, in a single sex, women only environment.

The Team Leader will be directly supervised by the Support Service Co-ordinator and will work closely with the Senior Management Team to help maintain the working principles, objectives and policies of Beira’s Place including to:

• Provide effective daily leadership & line management to Support Practitioners ensuring high standards of trauma-informed practice and services are delivered to women who are survivors of sexual violence, abuse and exploitation.
• Support the Support Service Co-ordinator to ensure smooth operating practices and procedures.
• Contribute to service delivery in accordance with the organisation’s ethos, policies and procedures by providing effective case and performance management, promoting safety and well-being for staff and service users alike.
• To provide reflective practice sessions in addition to existing internal and external staff support provision, to ensure high quality of standards and highlight areas of improvements.
• To recommend to the Support Service Co-ordinator a schedule and focus for service specific practice development sessions for workers, setting clear expectations of such sessions and how these developments positively impact practice and support staff wellbeing & development.
• To support the robust information gathering and evidence-based reports with the Support Service Co-ordinator, and for the CEO to report to the Board of Directors at their meetings.
• Attend internal or external meetings as appropriate to the post, as well as participating in regular internal and external supervision meetings.
• Participate in an ongoing programme of training and continuous personal and professional development to ensure that skills, knowledge and working practices are up to date and evidence based.
• Any other duties relevant to the post of Team Leader as directed by the Support Service Co-ordinator or Senior Management Team.

Requirements

The Team Leader will have a high level of professional experience working in sexual/gender-based violence services at both practitioner and management level and experience in supporting a team of Support Practitioners. They will also have extensive experience in staff supervision, delivery of support services, workforce development and performance management of support staff.

Duties

The duties of the Team Leader post will be to:

• Provide support and supervision to Support Practitioner staff, ensuring all operational service delivery processes are implemented effectively.
• Monitor cases and workloads of Support Practitioners to ensure that services are delivered in a supportive and safe environment for staff and service users.
• Work closely with the Support Service Co-ordinator and Support Service Administrator to ensure that the service is effectively delivered, with referrals and service users being responded to in a trauma informed and timely manner.
• Contribute to the identification & development of Support Practitioners overall training and development plans.
• Work closely with relevant staff to manage and minimise waiting times for service users.
• Contribute to regular team meetings, peer support meetings and facilitate individual support & supervision sessions.
• Meet regularly with the Support Service Co-ordinator, Support Service Administrator and Senior Management Team.
• Assist and participate alongside the Senior Management Team in the recruitment and induction of support staff.
• Provide input into the effective monitoring and evaluation of the organisation’s support services.
• Record and pass on any safeguarding issues or concerns raised by staff as a priority.
• Report any risk in relation to Health & Safety, confidentiality, GDPR, etc as soon as possible to the CEO or member of the Senior Management Team.
• Ensure the maintenance of accurate records in OASIS in accordance with best practice and the organisation’s policies.
• Assist with the improvement of organisational policies and procedures as appropriate.
• Liaise with external agencies, building and sustaining multi-agency partnerships as required.
• Reporting directly to the Support Service Coordinator for regular supervision and providing updates on the support service and any issues that may be occurring.
• To carry out any other duties relevant to the post of Team Leader as directed by the line manager or Senior Management Team.