About Order of Malta Dial-a-Journey Trust:
Order of Malta Dial-a-Journey Trust is a charitable organisation providing vital passenger transport services across
Central Scotland. Each year, the Trust completes over 45,000 passenger journeys using a fleet of modern,
wheelchair-accessible minibuses.
Their services support a wide range of community needs, including door-to-door transport for people unable to use
conventional public transport, social services transport, additional needs school transport (ASN), further
education transport, NHS patient transport, and self-drive vehicle hire for eligible groups. In addition, the
trust operates two Shopmobility centres in Stirling and Falkirk, providing wheelchair loan and hire
services.
Every service they deliver is designed to ensure that passengers, many of whom are vulnerable, can travel safely,
independently, and with dignity. The income generated is reinvested into expanding and enhancing services,
helping the trust meet unmet needs and respond to growing demand in the communities they serve.
The Role of Service Delivery Manager:
This is a unique opportunity to lead and transform service delivery within a trusted and well-established charity.
Reporting to the CEO and Deputy CEO, the Service Delivery Manager will have overall responsibility for the
planning, coordination, and operational management of driver and vehicle resources, as well as the leadership,
support, and development of staff.
You will ensure that every journey is delivered safely, reliably, and efficiently, and that operational systems are
maintained to the highest standard. You will manage day-to-day operational challenges, monitor performance, and
implement improvements, while also contributing to the strategic development of the organisation as a member of
the Senior Management Team. This is a dynamic, hands-on role where forward-thinking, proactive problem
prevention, and strong organisational skills are critical.
They are seeking a candidate with proven experience in service delivery management, ideally within passenger
transport, logistics, or a related operational environment. You will bring strong team leadership skills, with
the ability to motivate, develop, and hold staff accountable, while growing a culture of excellence and
accountability. Excellent organisational, administrative, and problem-solving skills are essential, alongside
the ability to manage complex and competing workloads. You should have strong interpersonal skills, with
experience handling both staff and customer issues effectively. Familiarity with IT systems, including MS
Office, is required, and experience with vehicle scheduling software is highly desirable. Knowledge of Health
& Safety legislation, employment law, and vehicle regulations is also advantageous.
The successful candidate will also be willing to undertake minibus driving duties if required, participate in an
out-of-hours on-call rota, hold a full UK driving licence, and provide evidence of eligibility to work in the
UK. Appointment is subject to satisfactory PVG clearance and completion of a confidential health
questionnaire.
This is a unique opportunity to shape and lead the delivery of vital community transport services at an exciting time
in the Trust’s development. The successful Service Delivery Manager will join a dedicated and experienced team,
taking a pivotal role in enhancing operational excellence, driving service innovation, and supporting the growth
and sustainability of the organisation. They will help ensure that every journey meets the highest standards of
safety, reliability, and care, while making a tangible and lasting difference to the lives of vulnerable
passengers across Central Scotland.