About Us:

Roxburgh and Berwickshire CAB is an independent charity providing advice, information and support to people across our community. We are a friendly team of staff and volunteers working over 4 locations (Eyemouth, Duns, Kelso, and Hawick) delivering a busy advice service. We strive to deliver a good quality service that meets the needs of our clients in a non- judgemental and confidential manner. We aim for individuals not to suffer through not knowing or understanding their rights and responsibilities or not being aware of the services available to them. We provide advice and options to our clients so that they can make informed decision and feel empowered to improve their personal circumstance.

Job description:

As an Advice Worker, you will have an interesting and rewarding role giving advice on a range of topics. You will work as part of a supportive team ensuring our clients receive a holistic service enabling them to exercise their rights and access the benefits and services they are entitled to. You will have the opportunity to advise across a number of areas, including: benefits, housing, debt, and employment etc.

Key Responsibilities

• Interview clients over the phone, and face-to-face to gather relevant information about their circumstances and identify the areas they require assistance with.
• Research advice areas to identify possible options for the client and explain these on a concise and understandable way, to allow the client to make an informed decision.
• Provide practical assistance to clients such as completing benefit calculations on their behalf and helping clients to contact other agencies.
• Identify social policy issues to feedback to the wider network to help benefit both local and national social policy campaigns.
• Negotiate with third parties on the client’s behalf to resolve issues they are facing, for example, with employers, benefit agencies, and landlords, etc.
• Coordinate with specialist advisors and projects within the Citizens Advice Bureau network to ensure clients receive support with complex issues.
• Refer clients to external agencies where the support required falls outwith our remit.
• Maintain accurate records through the case recording system.
• Identify areas for personal development and proactively explore training opportunities to continue your own personal development.
• Keep up to date on relevant legislation and case law relevant to the role.
• Uphold the principles of Roxburgh and Berwickshire CAB at all times.

About Us:

Roxburgh and Berwickshire CAB is an independent charity providing advice, information and support to people across our community. We are a friendly team of staff and volunteers working over 4 locations (Eyemouth, Duns, Kelso, and Hawick) delivering a busy advice service. We strive to deliver a good quality service that meets the needs of our clients in a non-judgemental and confidential manner. We aim for individuals not to suffer through not knowing or understanding their rights and responsibilities or not being aware of the services available to them. We provide advice and options to our clients so that they can make informed decision and feel empowered to improve their personal circumstance.

Job description:

The Money Advice Worker is responsible for quality of advice and delivery of the money advice service provided by Roxburgh & Berwickshire CAB.

Key Responsibilities

• Providing money advice casework service to clients, undertaking detailed casework on their behalf
• Providing support for money advice within the CAB Generalist service, including to both staff and volunteers.

Applications are invited for experienced Benefits & Debt Advisers to advise on benefits, income maximisation, debt management and sustaining accommodation. The successful applicants will form part of a team working from base and in other locations within the city. It is essential to have a thorough knowledge of the benefits system, income maximisation and some experience of debt management to Type II. A proven record of case work in Money Advice with vulnerable clients is required. Familiarity of the voluntary sector would be an advantage.

The post holders will be expected to deal effectively and efficiently with clients, maintain full case records, statistics and reports on activities.

Drumchapel Citizens Advice Bureau is seeking new Board Members to join our governing body and support the delivery of vital advice services across Glasgow. This voluntary role offers the chance to use your skills for community benefit, gain governance experience and help shape the future of a trusted local charity. Full induction and training provided.

About Drumchapel CAB

Drumchapel Citizens Advice Bureau provides free, impartial and confidential advice to people across Glasgow. We help local residents resolve issues around welfare benefits, debt, housing, employment and more — empowering individuals and improving quality of life in our community.

As a leading advice provider in the Glasgow area, we’re supported by a dedicated Board of Directors (Trustees) who bring strategic vision, professional insight and community knowledge. We are now seeking new members to join our Board and help shape the future direction of our organisation.

The Role

As a Board Member, you will play an active part in ensuring that Drumchapel CAB remains effective, accountable and sustainable.

You’ll work collectively with fellow Trustees and the Bureau Manager to:

• Provide strategic leadership and sound governance
• Support the management team to deliver high-quality advice services
• Contribute to decision-making that influences the Bureau’s future direction
• Promote our work within the community and wider networks

Board meetings are held every two months, typically lasting around two hours. Trustees may also choose to join sub-committees or short-term working groups.

What You’ll Gain

• A meaningful opportunity to make a difference in your local community
• Free training and development in charity governance and leadership
• The chance to meet new people and expand your professional network
• Experience of strategic decision-making within a respected local charity

Who We’re Looking For

Membership is open to anyone aged 18 or over who lives or works in Glasgow (G1–G15) or neighbouring areas.

We welcome applications from people of all backgrounds — especially those who share our commitment to fairness, inclusion and service excellence.

You don’t need previous Board experience — we’ll provide a full induction and ongoing support.

We’re particularly interested in applicants with experience or insight in any of the following areas:

• Finance or accountancy
• HR and people management
• Fundraising or business development
• Community engagement or public service delivery
• Legal, policy or compliance