This role is being advertised as a Shop Manager but on appointment your job title will be Community Shop Manager.

We’re looking for confident and influential people who want to be at the heart of their local community looking for an opportunity to have control of creative merchandising within managing a Shelter shop. Do you have experience of managing a team whilst also empowering and motivating individuals? If so, then this could be the role for you at our Montrose shop.

About you

You will need to be an active team player and be able to demonstrate how you’ve managed and motivated a team previously beyond expectations and experience of providing excellent customer service in a face-to-face role.

Have a good knowledge of recruiting and developing a diverse team and how you have supported and motivated teams to progress and how you would bring these skills into this position.

You will need to have good communication skills to engage with the local community to seek out new opportunities to increase the shops contribution to help further Shelter’s cause. You will develop your own and your teams’ interests in merchandising the shop attracting customers and continually develop yours and your team’s knowledge of Shelter, who we are and what we do.

About Shelter Scotland

Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything.

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter Scotland. We welcome you on our journey to becoming truly anti-racist.

Street fit Scotland (SFS) is seeking a dedicated and dynamic individual to join our team as a Community Connection Volunteer Co-ordinator. This role will involve working independently and as part of a team to lead and manage and train a growing volunteer network, providing coaching, development opportunities, and nurturing connections with the local community. The successful candidate will be proactive, empathetic, and passionate about supporting people to reach their full potential.

Main Purpose of the Role

This role is central to the continued growth and development of Street Fit Scotland’s (SFS) volunteer offering. As Community Connection Volunteer Co-ordinator, you will lead with empathy, creativity, and a person-centred approach, encouraging and supporting our members to step into volunteer roles. You’ll provide inclusive, tailored support to help individuals flourish, ensuring every volunteer journey aligns with SFS’s core values of kindness and inclusion.

You’ll oversee all aspects of the volunteer function, developing meaningful roles, delivering training, nurturing development, and building a connected, supported, and empowered community.

Our main aim is to offer sessional work to volunteers when they pass the 6-month probation as we SFS values lived experience.

Key Responsibilities

As the main point of contact for all volunteers, you will be fully integrated into the heart of SFS activities, forming trusted relationships with both volunteers and wider community members. Your work will focus on meeting people where they are, understanding complex needs, offering emotional and practical support, and providing a bridge to meaningful experiences and future opportunities.

Volunteer Support & Development

• Deliver person-centred emotional and practical support to all volunteers and community members.
• Provide one-to-one and group support for community members exploring volunteering, helping them progress at their own pace.
• Design and facilitate internal training, including groupwork, inductions, policies and procedures, and skill-building sessions.
• Develop and share innovative tools and resources to support volunteer engagement and learning.
• Supervise and support the personal development of volunteers, helping them grow in confidence, responsibility, and pre-employability.
• Carry out continuous evaluation to monitor volunteer progress and impact.
• Coach and mentor members through tailored development journeys, helping individuals identify their strengths and contribute meaningfully.

Volunteer Management & Coordination

• Manage and coordinate all SFS volunteers (internal and external), ensuring people are matched to roles that reflect their skills, interests, and availability.
• Identify new opportunities for members to volunteer within SFS, co-creating role descriptions where appropriate.
• Assess individuals’ readiness and suitability for specific roles, offering additional support as needed.
• Oversee PVG processes and ensure a smooth onboarding experience.
• Build relationships with external volunteer services, such as Volunteer Scotland to recruit external volunteers, and stay up to date with relevant training and guidance.
• Attend and contribute to team meetings and service development discussions.

Community Engagement & Integration

• Participate in weekly core, stretch, and strength sessions, as well as community lunchtime drop-ins, to build relationships and encourage engagement.
• Accompany members to SFS sessions to foster community connection and shared experience.
• Support external training pathways (e.g. food hygiene, SDF training, or other personal development courses).

Operational Responsibilities

• Share responsibility for maintaining a clean, safe, and welcoming community base.
• Ensure SFS equipment (computers, desks, shared spaces) is cared for and cleaned when necessary.
• Wear PPE when required and complete relevant health and safety training, including food hygiene certification.
• Be an active team player; supporting colleagues, contributing to team culture, and helping shape a positive working environment.

Person Specification

Essential Skills & Experience

• Knowledge and understanding of the issues affecting members at SFS Working with individuals affected by homelessness, addiction, and trauma.
• Ability to work independently and collaboratively, taking initiative while contributing to a supportive team environment.
• Knowledge of safe practices including adult and child protection.
• Strong demonstration of people skills, with a passion for helping others reach their potential.
• In-depth understanding of volunteers from recruitment and training to supervision and support.
• Excellent interpersonal and communication skills, with the ability to connect meaningfully across diverse backgrounds.
• A genuine commitment to creating inclusive, empowering spaces where everyone feels valued and heard.
• Highly organised, with strong computer skills and record management.
• Group work skills, experience of delivering workshops or sessions that involve team building exercises.

Desirable Experience

• Background in training or community education, with a focus on personal development / Experience in coaching, mentoring, or life coaching.

Additional Information

• Reports to: Michelle Reilly, CEO
• Responsible for: SFS equipment, the volunteer team, and maintaining a safe, clean, and welcoming shared space
• Base: SFS Community Hub, 19 south clerk street, EH8 9JD

Values

• Empathy - listen to and understand an individual’s needs and circumstances
• Treat everyone at SFS with dignity respect and kindness
• Take a non-judgemental approach
• A commitment to anti-discriminatory practice
• Recognise and uphold boundaries

The organisation exists to prevent homelessness and find routes out of homelessness into independent living for the people we support every day.

Our values are support, integrity, dignity, excellence.

Purpose of the service

Springboard helps young people experiencing homelessness build confidence and get ready for work, volunteering or learning. It is person led and young people can stay on the programme for as long as they need it. The majority of the young people on this programme come from our own homeless accommodation services: Keymoves, Stopover, Number Twenty and My Space.

In 2024 Four Square remodelled its employability programme Springboard, into a mentoring programme. We shifted the emphasis from qualifications and work to increasing confidence and working with young people to explore their interests and find their passions.

Now with National Lottery Fairer Life Chances funding we are expanding the programme to include a Wellbeing Practitioner. Through the experience of the last 12-18 month we know that many of our young people struggle to engage, and the pre-engagement phase of the programme can be prolonged. The addition of the Wellbeing Practitioner is to support the transition from interest in the programme, to being ready to fully experience the Springboard programme.

Purpose of the Role

The Wellbeing Practitioner will provide support to young people aged 16–25 who are experiencing homelessness in Edinburgh. Your focus is to support these young people to expect and experience a better future. You’ll help them build confidence, take care of themselves and pursue interests.

Many of the young people you will support will be struggling with poor mental health, low self-esteem and social isolation. This can prevent them from having hobbies, engaging in work, learning, volunteering, or friendships and generally preventing them from thriving.

Through consistent mentoring, wellbeing support and positive experiences, you will help young people reconnect with what makes them feel good, discover their strengths, and take meaningful steps towards independent, fulfilling lives.

Do you want to play a key role in shaping a new project supporting people at risk of homelessness in a hospital setting?

If so, this role could be for you!

About the project

The Hospital Inreach service is part of a 12-month pilot across Forth Valley. You will be working with people experiencing homelessness who are admitted to Forth Valley Royal Hospital. The project supports people to complete courses of treatment within hospital and to plan for a discharge into accommodation that suits their needs and aids their recovery.

We are recruiting two 20-hour posts to deliver this pilot project, which replicates a service we have successfully run in Edinburgh for several years.

A quote from someone who used our Edinburgh service:

“You literally saved my life, I was sitting in my bed thinking I have nowhere to stay, and when they tell me to leave I will be on the streets in winter and won’t survive the cold or I would have to start using again and that would be it for me. Then you came into the ward to offer your service and it was like being sent an Angel to look out for me”

About the role

Working alongside clinicians in the hospital settings, you will provide one-to-one person-centred support to people in hospitals. You will work with individuals to enable them to identify housing options, personal outcomes and priorities for their health and wellbeing and link them to local support services and activities.

About you

You will have experience supporting individuals with complex social and emotional circumstances, as well as a solid understanding of the challenges faced by people experiencing homelessness. You will apply strong interpersonal skills to deliver effective one-to-one support as well as manage relationships with multiple partner agencies across Forth Valley.

You will genuinely believe partnership working is key in supporting the people we work with. You will be resilient and perform effectively in a fast-paced, high-pressure environment.

How we will support you

We will empower you to bring creative and innovative approaches to your work, encouraging you to explore new ideas and adapt your practice to best support the people you work with.

Your contribution will play a meaningful role in shaping service improvements and influencing wider systems change across the health and Social Care Sector.

You will also benefit from the full range of Cyrenians support, including our comprehensive training programme and dedicated staff wellbeing services.

About us

At Cyrenians we tackle the causes and consequences of homelessness. We understand that there are many routes into homelessness, and that there is no ‘one size fits all’ approach to supporting people towards more positive and stable futures. That’s why all our work is values-led and relationships-based.

Website: cyrenians.scot