East Ayrshire Citizens Advice Bureau (EACAB) is a progressive and innovative advice organisation dedicated to providing free, impartial, and confidential advice to local communities. We offer both generalist advice and specialist casework services to support people in need across East Ayrshire.

We are pleased to be recruiting for a new post of Offices Manager, a key operational role that will support the smooth running of our premises and administrative functions. This is an exciting opportunity for someone with strong organisational and problem-solving skills to help us maintain welcoming, safe, and efficient working environments across our sites.

The Offices Manager will take the lead on managing premises, facilities, health and safety, office systems, and supporting the wider team with day-to-day reception and administrative operations. They will play an important part in ensuring the bureau can deliver high-quality services in a well-managed and professional setting.

For more details about the key responsibilities of the role and the knowledge, skills and experience required, please refer to the job description and person specificationIf you would like to have an informal conversation about the role, we would be happy to accommodate this.

East Ayrshire Citizens Advice Bureau (EACAB) is a progressive and innovative advice organisation dedicated to providing free, impartial, and confidential advice to local communities. We offer both generalist advice and specialist casework services to support people in need across East Ayrshire.

We are currently recruiting for an Operations Manager following a recent organisational restructure. This is an exciting opportunity for an experienced and motivated individual to play a key leadership role in the day-to-day running of our services. The successful candidate will help ensure the smooth and efficient delivery of advice provision across multiple channels, including face-to-face, phone, and outreach services.

The Operations Manager will work closely with the CEO and senior staff to support staff teams, enhance service delivery, and ensure compliance with quality standards. This post plays a central role in the effective management of people, processes, and performance across the bureau.

For more details about the key responsibilities of the role and the knowledge, skills and experience required, please refer to the job description and person specification. If you would like to have an informal conversation about the role, we would be happy to accommodate this.

Role Purpose:Provide administrative and finance support to the Executive Team

Responsibilities:

• Preparation of payroll information for submission to external payroll administrator.
• Ensure compliance with Pension Regulator rules for auto enrolment.
• Responsible for all banking arrangements, including monthly payments runs and bulk payments
• Responsible for ensuring traceability and transparency of all financial transactions.
• Preparation of invoices.
• Preparation of financial reports for funding bodies.
• Data input into “Quickbooks” software system for income and expenditure
• Reconciling monthly accounts to relevant bank statement
• Complete end-of-year accounting procedures, and submit data to the auditors
• Prepare and submit returns to OSCR order to meet charity regulations
• Attend regular staff meetings and take minutes.
• Prepare finance papers and summary financial reports for Board meetings.
• Organise and participate in our Annual General Meeting (AGM)
• Human Resources: maintenance of staff personnel files, annual and sickness leave records etc.
• Other general administrative duties.

Training and development

• Identify and implement own training and development needs
• Attend in-house and external training courses as appropriate
• Work with line manager to ensure defined performance and organisational standards are met

Other duties and responsibilities

• Carry out any other tasks as required ensuring the effective delivery and development of the service.
• Provide general assistance as required and as directed.
• Abide by health and safety guidelines and share responsibility for own safety
• Ensure that all work conforms to Haddington CAB policies and procedures and the membership standards of the Scottish Association of Citizens Advice Bureau and Scottish National Standards for Information and Advice Providers.

PERSON SPECIFICATION

Essential

Qualifications and Experience

• Proven experience in finance and administration roles.
• Proficiency in using QuickBooks or similar accounting software.

Competence in Microsoft Office applications (Word, Excel, Outlook).

Skills and Abilities

• Strong organisational and time management skills.
• High level of accuracy and attention to detail in financial reporting.
• Ability to manage confidential information with discretion.
• Effective communication and interpersonal skills.

Personal Attributes

• Proactive and self-motivated.
• Flexible and adaptable to changing priorities.
• Commitment to the values and aims of Haddington Citizens Advice Bureau.

Desirable

Experience and Knowledge

• Experience working in the voluntary or advice sector.
• Familiarity with payroll systems and pension administration.
• Understanding of regulatory requirements (e.g., OSCR, Companies House).
• Experience in minute-taking and report writing

Parkhead CAB is seeking applications for a suitably experienced and enthusiastic individual to join our staff team.

The post of Money Adviser is a vital post with Parkhead Citizens Advice Bureau. We believe strongly in making a difference for our clients. Our aim is to ensure that no one suffers through lack of knowledge of their rights and entitlements and that equally through social policy action we strive to make long lasting changes for everyone by raising issues with decision makers at a local and National level.

The post holder will contribute to this through providing money, financial capability and welfare rights information, case work and representation.

This is an exciting opportunity for someone who wants a job that makes a real difference to people’s lives. The post holder will be working with colleagues and supporting highly trained volunteers to deliver money advice and welfare rights to our clients. You should have advice delivery experience and thrive on a challenge and assisting your clients to tackle their issues and support them to move forward and plan long-term solutions rather than a quick fix. We believe strongly in delivering a quality advice service in line with the Scottish National Standards. We are also committed to staff and volunteer training and we will ensure that you are fully supported in your role.

Parkhead CAB prides itself in recruiting staff who want to make a positive difference to the lives of those around them. Our priority is to make a welcoming and trusted environment for clients and an enjoyable work place for our staff and volunteers. We believe strongly in our staff wellbeing and have a 4 day week. If this sounds like something you’d be interested in then we would love to hear from you.

Our staff tell us: “I have been so impressed with Parkhead CAB as an employer, they really care about staff as well as clients and look out for your wellbeing and the flexibility they allow has really worked for me”

Our clients tell us: “If any of you in your office go home at night wondering if you are doing a good job please think of me and know you most certainly are, you have no idea how much difference this has made to our lives. Thank you so much”