About Starcatchers

We champion exceptional, innovative arts and creative experiences for our youngest children, those aged from birth to 5 years old and their parents and carers. The voice, needs and interests of this audience are at the heart of all our activity, providing inspiration and provocation in the development of projects and programmes. Our work is created by highly specialist artists who are attuned to the requirements of making work for and with this unique age group. Supported by nearly 20 years of high-quality work, evidenced through research and evaluation, Starcatchers is recognised around the world as being at the forefront of artistic practice for Early Years.

Primary Purpose

To work with the Early Years Development Manager and Artists in the administration, co-ordination and delivery of Starcatchers Early Years Development activity

Specific Duties and Responsibilities

To work with the EYD Manager to support the successful delivery of all Early Years Development activity.

• To liaise with, coordinate and provide information to the Starcatchers Artists and Partners to support the delivery of sessions across a range of programmes and projects.
• To develop and maintain relationships with local authority partners, current and past participants to support the strategic development of Early Years Development activities.
• To administrate the day-to-day running of the Early Years Development activities –including scheduling, contracting, handling enquiries, and tracking income and expenditure.
• To maintain all databases, including participant data, local authority and external partner contacts To support the Evaluation & Marketing Manager and EYD Manager as they develop online resources and training, including using Canva and other design tools. To coordinate evaluation processes and provide feedback and figures for reporting, evaluation and development purposes. To attend practical sessions to gather evaluation and assist with event management. To work with the EYD team to compile robust evaluation reports To edit and transcribe podcast recordings.

General

• To fully participate in company meetings and events as required
• To attend relevant training as and when required
• To positively represent Starcatchers at events
• Any other duties appropriate to the post and organisation

We are looking for a Customer Experience Coordinator to join our team and contribute to the mobilisation of new energy advice programmes by setting up, integrating and advising on the Energy Saving Trust world class framework requirements in collaboration with peers.

Who we are

Energy Saving Trust is a leading and trusted organisation, dedicated to promoting energy efficiency, low carbon transport and sustainable energy use. We aim to address the climate emergency and deliver the wider benefits of clean energy as we transition to net zero.

At Energy Saving Trust we don’t just offer jobs – we offer careers. For our people, being part of the effort to address the climate emergency makes working for us truly meaningful and rewarding.

Here are some of the benefits we offer:

• 25 days of annual leave plus bank holidays, with additional leave earned through length of service
• Three extra days off over the Christmas period as a gesture of goodwill
• A competitive pension scheme with generous employer contributions
• Flexibility in our ways of working – work from home, in the office, or a mix of both, depending on your role
• Two paid volunteering days per year – a chance to give back to the causes that matter most to you

The team

An exciting opportunity to become part of Energy Saving Trust’s customer experience team. With the customer at the heart of everything we do, we are dedicated to understanding and continuously improving all things customer experience. Collaborating with project experts and teams, we consult and support on any potential customer touchpoint improvements helping advice teams to succeed in achieving Energy Saving Trust world class delivery objectives.

We collaborate closely with our internal advice teams and Home Energy Scotland (HES) subcontractors to support them to provide a world class service across multiple communication channels and meet or exceed contracted standards.

We achieve this through:

• Continuous evaluation and customer feedback analysis.
• Identifying and implementing continuous improvement areas.
• Supporting and coaching teams in influential and innovative ways.
• Ensuring quality advisor resources and training are in place to aid continuous success.
• Exploring efficiency and digital solutions.
• Collaborating with teams to ensure set up and ongoing use of the Energy Saving Trust world class framework which centres around four pillars to achieve success against our world class strategic objective.

The role

Lead, coordinate, explore or contribute to work on projects that:

• Support business growth whilst maintaining high levels of customer experience.
• Investigate operational and digital efficiency solutions.
• Ensure our ongoing ability to meet or exceed the organisation’s world class strategic objective and customer experience related key performance indicators (KPIs).
• Drive continuous improvement through customer voice and colleague knowledge development.
• Help embed any projects derived from areas of industry best practice
• Contribute to the customer experience team’s vision, team support and overall success.

What you’ll do

• Integrate the Energy Saving Trust world class framework for new programmes.
• Contribute to new programme set up meetings and provide advice to mobilisation colleagues on customer experience considerations.
• Contribute to a wide range of customer experience projects to ensure their success. This includes creating content, exploring and investigating, coordinating and collaborating across teams, and adding value through innovative ideas and insights.
• Suggest innovative projects and ideas to enhance support, adapting to evolving needs and benefits.

What you’ll bring

• A proven track record of having a strong customer focus with a passion for customer experience excellence.
• Experience in supporting the delivery of multiple projects, a strong background in administrative support or demonstratable experience of coordinating multiple tasks and colleagues.
• Proven ability to lead and facilitate meetings with internal and external stakeholders, ensuring clear communication and actionable outcomes in both in-person and virtual settings.
• Strong communication and collaboration skills, with a positive and enthusiastic approach to engaging diverse audiences across various teams and levels of seniority.
• An innovative, creative and solutions focused mindset to add value to projects, with a self-motivated willingness to learn a vast amount of information across a range of subjects and scope out new things

The organisation exists to prevent homelessness and find routes out of Homelessness into independent living for the people we support every day.

Our Values are Support, Integrity, dignity, and Excellence.

Purpose of the service

Is to address the unique and complex needs of individuals who are experiencing both homelessness and abuse. This service aims to provide support, protection, and resources to survivors of domestic abuse and gender-based violence who are also facing the challenges of homelessness.

Purpose of Role

We are seeking a dedicated and compassionate professional to join our team as a Domestic Abuse and Gender-Based Violence Practitioner with a focus on individuals experiencing homelessness. The successful candidate will play a critical role in providing specialized support and advocacy for those facing the intersection of domestic abuse, gender-based violence, and homelessness.

The Behaviours we expect is someone who will demonstrate:

Initiates conversations and activities with the people supported, adjusting their approach to meet individual need.

Demonstrating the importance of proactive engagement with individuals and adapting communication styles.

Adaptable to changing circumstances and adjusting support plans when needed. Will use feedback to improve and enhance the quality of support provided.

Adheres to the SSSC (Scottish Social Services Council) Codes of Conduct, Health and Social Care Standards and Care Inspectorate requirements.

Respecting confidentiality, boundaries, and privacy. Recognises and addresses any potential conflict of interest.

A person with good judgment and communication skills who will make informed decisions that involves critical thinking and problem-solving skills, especially in situations that require navigating challenges or conflicts with people who use our services.

Taking accountability for your actions, decisions, and the outcome of support provided.

Transparent about actions, decisions, and processes, including open communications with people we support and colleagues across the organisation.

Constructively questions colleagues on best practices and provides feedback. Clear and respectful communication with young people and colleagues.

Actively listening to understand and respond appropriately to individual needs.

Collaborates effectively with colleagues, healthcare professionals and colleagues to contribute towards a positive and supporting team environment.

Recognises when a colleague is facing challenges and proactively offers support without being prompted.

Can demonstrates a problem-solving mindset, as it involves identifying issues and taking initiative to address them.

Paying close attention to individual needs, preferences, and support requirements.

A person who can accurately document and report information.

Typically spends less than 1 hour per shift on administrative tasks and demonstrates the importance of focusing on direct support and are effective when recording.

Takes calculated risks and can handle crisis situations in the service when they arise.

A person who can remain composed under pressure and has the capacity for quick thinking and problem resolution in high-pressure situations.

Can lone work in the service, other services or in the community.

Builds positive relationships with people supported while managing expectations and boundaries.

Using feedback to improve and enhance the quality of care provided.

Respecting the dignity, autonomy, and independence of individuals we support. Involving individuals in decision making about their support.

Role modelling that demonstrates a positive regard, respect, and kindness towards those receiving support.

Take an active role in continuous improvement by identifying areas for enhancement, participating in training and education, and contributing to the overall improvement of the service.

Is engaged in learning opportunities, sharing learning, and putting learning into practice.

Emphasises a commitment to personal and professional growth and a culture of shared knowledge.

Prioritise the safety and well-being of people we support and will follow safety protocols and guidance.

The person needs to:

• Attend and participate in monthly reflective practice groups.
• Attend and participate in monthly team meetings.
• Attend, prepare for and action monthly case management meetings.
• Evidence training and development undertaken to meet SSSC requirements.
• Participate and contribute to debriefing of significant incidents and near misses.
• Take responsibility for scheduling and preparing for supervisions, case management meetings and appraisals.

To apply for this job, you must have:

• Minimum qualification of SVQ Level 2 in Health and Social Care or have at least 2 years relevant experience in a social care setting with young people.
• Knowledge of trauma informed practice and ways of working.
• Membership of the Protection of Vulnerable Groups (PVG) scheme.
• Registration with SSSC and meet requirements.
• Be able to use IT effectively including management systems, databases, and Microsoft 365.

Dean and Cauvin Young People’s Trust is one of Edinburgh’s oldest and established charities, providing residential group living and community, family and group work support to children, young people and families. We are committed to further developing the Trust as ‘a place of hope’ for care-experienced children, young people and families rooted in our values of Care, Perseverance, Acceptance and Hope. By building strong and caring relationships we #KeepThePromise by providing a scaffolding of love and support around children, young people, and families as they take their first steps towards a confident, positive future.

Role:

This is an opportunity to come and join us as a support worker in our Community and Transition team. Based in our St. Johns Road Wellbeing Hub, our team provide a range of practical, social and emotional 1:1, group and whole-family support to children, young people and families who have experiences of care to help them:

• Move on from residential living to independent life and living in the community

• Develop healthy relationships, connections and mental wellbeing

• Build confidence, education, skills and training

We work together with families, social work, health services and other colleagues to keep the strengths, aspirations and voice of children, young people and families at the heart of all we do while ensuring their safety and welfare is always maintained.

This is an exciting opportunity for someone to be part of our team as we develop our services to #KeepThePromise.

We are looking for someone who:

• Is skilled in delivering a range of 1:1 and group interventions and supports,

• Can work in a values-led and rights focused way

• Has an understanding of the difficulties faced by young people who are or have recently been ‘looked after’ in a care setting.

• Is passionate about working alongside children, young people and families

• Is able to build strong and effective relationships with young people who can be under-represented.

• Can develop and implement support that actively engages young men in community activities.

• Is able to deliver new ways of working including working mornings/evenings and weekends.

• Can foster a supportive and inclusive environment that encourages young people's participation and can support our young people to participate fully and influence the delivery of the service.

• Is committed to delivering The Promise.

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Our Community and Transition team work closely with our residential house teams, young people who live with us and their families and young people who have lived with us who are now requiring support in the community or supported living in one of our community flats.

In the coming year, our primary focus will be on engaging with the young men we support as well as children, young people and families from the wider community. We will also be prioritising young people's participation by developing:

• Tailored Support : Develop opportunities specifically designed to meet the interests and needs of the young men we support. This could include sports, technology, or vocational training.

• Community Events: Organise events that bring together young people, their families, and the wider community.

• Feedback Mechanisms: Support young people to voice their opinions and suggestions through our participation groups and that will feed back to our newly developed Young Person Committee

We are committed to the development of all our staff and the successful applicants will have access to:

• Regular support and supervision

• Continuous Professional Development

• Training and learning opportunities.

• Discounted access to our holiday caravan

• Our Employee Assistance Scheme

If you are someone who can make a difference for young people and have relevant experience with social work, youth/community/family work or other relevant experiences then we want to hear from you.