Facilities Services Operative
- Full time
- £24,636 – £28,793
- On site: Glasgow
- Closing 5th May 2025
- Advertised from 14th April 2025
- 37.5 hours per week
Role
Glasgow West Housing Association Ltd is a voluntary, not for profit organisation and a registered charity. With history dating back to 1978, we have a vision of shaping thriving communities. With over 1500 rented properties: Homes are our purpose, service and sustainability is our priority.
The Facilities Services Operative is responsible for delivering excellent customer service, actively assisting and supporting the delivery of sustainable tenancies and neighborhoods. Key duties include cleaning communal areas, conducting security patrols, handling minor repairs, supporting residents, and promoting health and safety practices. A proactive attitude, teamwork, and strong communication skills are essential.
Key Tasks
- Providing effective customer service to those accessing our services. This will include a range of mobile and desk-based duties / services, resident engagement as primary on-site point of contact for dealing with estates / facilities issues as they arise.
- Support residents accessing wider GWHA services, referring issues to other staff as appropriate.
- Undertake a range of facilities duties including but not limited to effective cleaning of common areas, litter picking, fire safety actions, and waste management aligning with our processes.
- Undertaking security patrols across the site, ensuring effective security presence, accurate incident monitoring and reporting, including appropriate internal escalation to line managers / summoning appropriate service as required.
- Contribute to handyperson / neighbourhood support duties including but not limited to changing, lightbulbs and smoke alarm batteries, hang curtains, within occupied homes, clean and clear void properties as appropriate to reflect our service offering in these areas.
- Minor ad-hoc duties as required e.g. unblocking a chute, graffiti removal, turn off a stop cock. Painting of common areas.
- Positively promote, adopt and shape routine Health & Safety control measures.
In return, GWHA offer generous EVH Terms and Conditions including:
- 25 days annual leave and 15 public holidays
- defined contribution pension scheme
- Death in Service Benefit
- Flexible working practices including flexi time, enhanced occupational maternity, paternity and shared parental leave
- Cycle to work scheme
- Specific GWHA benefits including; annual service commitment award, long service award and additional festive leave
- Professional development & training opportunities
Post subject to satisfactory Disclosure Check.
Application notes
For further information and an application pack, please visit our website: gwha.org.uk
For an informal discussion, please email recruitment@glasgowwestha.co.uk in the first instance to arrange a call.
We are looking for a Senior Technical Officer who shares our values and will use them to guide the way they work on a daily basis. You will be accountable to our Maintenance Manager in delivering a high-quality repairs service that our customers are satisfied with.
You should:
• Have excellent building/technical knowledge with comprehensive knowledge of housing maintenance, construction, building processes
• Have excellent IT skills including proficiency in digital repairs systems, customer relationship management databases and Microsoft 365, to include Teams, SharePoint, Excel, Word
• Have excellent communication skills being a clear and effective communicator at all levels including the ability to explain technical information to laypersons
• Have knowledge and experience of repairs management databases
• Have good knowledge of Annual Return on the Charter for Registered Social Landlords
Community Woodland Assistant
- Part time
- £23,020 pro-rata
- On site: Castlemilk, Glasgow
- Closing 6th May 2025
Cassiltoun are committed to regenerating our community not only through first class housing services but by our wider community development work. We also work closely with our subsidiary companies and in partnership with other organisations and agencies.
The Community Team deliver a range of projects that respond to community aspirations and seek to address local issues through an asset-based community development approach. This includes community art initiatives, a community woodland project (Castlemilk Park), digital inclusion support, youth work, health and wellbeing activities, a large number of events, community gardening, community food initiatives, and a volunteer development programme – at the centre of all of these is participation and involvement from the local community.
This is an exciting time to join the Castlemilk Park Project as we have recently become a Local Nature Reserve.
Community Hub Coordinator
- Full time
- £37,304
- On site: Barrowfield Community Centre, Yate Street, G31
- Closing 28th April 2025
As the charitable subsidiary of West of Scotland Housing Association (WSHA), Willowacre Trust’s overarching aim is to tackle social and economic disadvantage and impact on tenancy sustainment within the communities served by WSHA. We want a staff team and Board that shares our values and puts customers at the centre of service delivery.
Our staff are at the heart of our business and we support them to be their best which is demonstrated with 84% of staff saying Willowacre Trust and WSHA is a good place to work.
We are an equal opportunities employer and positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, sexual orientation, age, or religion or belief. We are particularly interested to hear from applicants with a disability, or from a black, asian or minority ethnic background.
Disabled applicants who meet the essential criteria will, where possible be granted an interview under the Disability Confident scheme.
We are committed to achieving high standards of quality in recruitment and to ensuring that our appointments are made solely on the basis of merit and that you are treated in a fair and equitable manner.
We are looking for a new Community Hub Coordinator who shares our values and will use them to guide the way they work on a daily basis. You will be accountable to our Community Services Manager.
The post-holder will play a key role in ensuring the management, development and smooth operation of Barrowfield Community Hub, MUGA and play park. Working closely with colleagues and external partners the Community Hub Coordinator will ensure that the Community Hub is a vibrant, well managed facility, with a wide range of activities, groups and events for the benefit of local people, anchor tenants and those booking community spaces
You should:
• Have experience of managing a Community Hub and ensure the effective day to day operation for the benefit of the community, anchor tenants, external organisations and other users of the building
• Ensure effective maintenance of the building, grounds and play areas- including repairs and supervising contactors and others regarding work in the building
• Have good literacy and numeracy skills with the ability to collate and analyse information, maintain written records and write reports
Rutherglen and Cambuslang Housing Association is a Registered Social Landlord operating in the Rutherglen and Cambuslang areas.
It is a not-for-profit charity registered with the Office of Scottish Charity Regulator (OSCR) and operates under the 2020 Charitable Model Rules.
- Owns and manages 873 rented properties and 8 shared owners
- Leases 4 residential care homes
- Rents 3 commercial units
- Provides a range of factoring services to 937 owner occupiers and commercial units
- Manages the Aspire Business Centre
You will
- Ensure excellent, and cutting-edge innovative and customer focused services for tenants by providing inspirational leadership and vision.
- Drive the strategic direction and growth development of the Association.
- Hold the Senior Management Team accountable for all operations together with holding executive accountability for all operations.
- Develop key strategic partnerships, with all others, to deliver tangible and demonstrable benefits to the Association's customers.
- Promote the organisation's brand and develop the Association's profile, to ensure we are seen as a leading regional and sub-regional and well-respected player within the housing sector.
- Ensure good governance is upheld at all times in line with SHR guidelines.
You should have
- Experience of leading an organisation at a Senior Management level
- Experience of developing and maintaining effective strategic partnerships
- Experience of delivering continuous improvement and fostering a culture of innovation in an organisation
- Track record in strategic planning and managing and minimising risk
- Experience of successful strategic financial planning and budget management
- Experience of implementing and adapting effective management control systems.
- Experience of delivering physical and social regeneration and area-based positive change
- Experience of leading in a highly regulated sector.
- Experience of leading organisational change
- Experience of leading a subsidiary
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