Are you interested in:

• people and making a real difference to their lives?
• fairness in housing?
• influencing change?
• supporting staff and tenants?
• promoting our Values?
• collaborating with others?
• providing insight and strategic direction?
• improving people’s lives?
• the well-being of local communities?

Then you might be what we are looking for, as a new voluntary Board Member of Manor Estates Housing Association. We are particularly interested to hear from people with skills, knowledge, or experience in:

• Accountancy (preferably a qualified accountant with experience of RSLs)
• Housing Management
• Asset Management
• Procurement
• ICT
• Community Engagement
• Third Sector experience
• Equality, diversity and inclusion

Our Board are voluntary but we pay reasonable out of pocket expenses including transport and childcare costs.

We are particularly interested in ensuring that our Board is diverse and representative of the communities that we serve.

Previous board experience is beneficial but not essential as we offer an induction and training programme. Our Chair carries out annual reviews with all Board members to ensure we are offering appropriate levels of support.

You will have opportunities to attend external conferences and events.

About us

We own and manage over 1,000 social and 95 mid-market rent properties, as well as providing factoring services to 1,700 owners operating throughout Edinburgh.

We also have a small number of properties in Fife.

manorestates.org.uk

Glasgow West Housing Association Ltd is a voluntary, not for profit organisation and a registered charity. With history dating back to 1978, we have a vision of shaping thriving communities. With over 1500 rented properties: Homes are our purpose, service and sustainability is our priority.

The Facilities Services Operative is responsible for delivering excellent customer service, actively assisting and supporting the delivery of sustainable tenancies and neighborhoods. Key duties include cleaning communal areas, conducting security patrols, handling minor repairs, supporting residents, and promoting health and safety practices. A proactive attitude, teamwork, and strong communication skills are essential.

Key Tasks

1. Providing effective customer service to those accessing our services. This will include a range of mobile and desk-based duties / services, resident engagement as primary on-site point of contact for dealing with estates / facilities issues as they arise.
2. Support residents accessing wider GWHA services, referring issues to other staff as appropriate.
3. Undertake a range of facilities duties including but not limited to effective cleaning of common areas, litter picking, fire safety actions, and waste management aligning with our processes.
4. Undertaking security patrols across the site, ensuring effective security presence, accurate incident monitoring and reporting, including appropriate internal escalation to line managers / summoning appropriate service as required.
5. Contribute to handyperson / neighbourhood support duties including but not limited to changing, lightbulbs and smoke alarm batteries, hang curtains, within occupied homes, clean and clear void properties as appropriate to reflect our service offering in these areas.
6. Minor ad-hoc duties as required e.g. unblocking a chute, graffiti removal, turn off a stop cock. Painting of common areas.
7. Positively promote, adopt and shape routine Health & Safety control measures.

In return, GWHA offer generous EVH Terms and Conditions including:

• 25 days annual leave and 15 public holidays
• defined contribution pension scheme
• Death in Service Benefit
• Flexible working practices including flexi time, enhanced occupational maternity, paternity and shared parental leave
• Cycle to work scheme
• Specific GWHA benefits including; annual service commitment award, long service award and additional festive leave
• Professional development & training opportunities

Post subject to satisfactory Disclosure Check.

We are looking for a Senior Technical Officer who shares our values and will use them to guide the way they work on a daily basis. You will be accountable to our Maintenance Manager in delivering a high-quality repairs service that our customers are satisfied with.

You should:

• Have excellent building/technical knowledge with comprehensive knowledge of housing maintenance, construction, building processes

• Have excellent IT skills including proficiency in digital repairs systems, customer relationship management databases and Microsoft 365, to include Teams, SharePoint, Excel, Word

• Have excellent communication skills being a clear and effective communicator at all levels including the ability to explain technical information to laypersons

• Have knowledge and experience of repairs management databases

• Have good knowledge of Annual Return on the Charter for Registered Social Landlords

As the charitable subsidiary of West of Scotland Housing Association (WSHA), Willowacre Trust’s overarching aim is to tackle social and economic disadvantage and impact on tenancy sustainment within the communities served by WSHA. We want a staff team and Board that shares our values and puts customers at the centre of service delivery.

Our staff are at the heart of our business and we support them to be their best which is demonstrated with 84% of staff saying Willowacre Trust and WSHA is a good place to work.

We are an equal opportunities employer and positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, sexual orientation, age, or religion or belief. We are particularly interested to hear from applicants with a disability, or from a black, asian or minority ethnic background.

Disabled applicants who meet the essential criteria will, where possible be granted an interview under the Disability Confident scheme.

We are committed to achieving high standards of quality in recruitment and to ensuring that our appointments are made solely on the basis of merit and that you are treated in a fair and equitable manner.

We are looking for a new Community Hub Coordinator who shares our values and will use them to guide the way they work on a daily basis. You will be accountable to our Community Services Manager.

The post-holder will play a key role in ensuring the management, development and smooth operation of Barrowfield Community Hub, MUGA and play park. Working closely with colleagues and external partners the Community Hub Coordinator will ensure that the Community Hub is a vibrant, well managed facility, with a wide range of activities, groups and events for the benefit of local people, anchor tenants and those booking community spaces

You should:

• Have experience of managing a Community Hub and ensure the effective day to day operation for the benefit of the community, anchor tenants, external organisations and other users of the building

• Ensure effective maintenance of the building, grounds and play areas- including repairs and supervising contactors and others regarding work in the building

• Have good literacy and numeracy skills with the ability to collate and analyse information, maintain written records and write reports