Victim Support Scotland – Empowering People Affected by Crime

We put victims and witnesses at the heart of everything we do so they are heard, have improved health and well-being, feel safer, more secure, and informed and that we are an effective organisation, that makes a lasting difference.

Who We Are?

Victim Support Scotland provides support and information to people affected by crime and campaigns for victim and witness rights. Regardless of whether a crime has been reported, or when it happened, our services are free, confidential, and tailored to individuals’ needs.

• Our Vision is that people affected by crime – victims, witnesses, and their families – are treated with dignity and respect and are at the heart of the justice in Scotland.

• Our Mission is to ensure that all those affected by crime receive high quality support that will help them to recover from their experiences.

All our work is guided and underpinned by our six core principles of being engaging and compassionate; inclusive and accessible; person-centred; adaptive, flexible, and responsive; collaborative; and knowledgeable and skilled. Now is the time to join Victim Support Scotland, helping us work towards the ambitions of our 5-year plan: Empowering people affected by crime: VSS Strategy 2021-2026.

VSS is committed to the safeguarding and welfare of all of our service users and has a thorough and rigorous recruitment and selection process including PVG scheme checks in place to ensure this commitment is met.

What is the role

This is an exciting opportunity to join our Support for Families Bereaved by Crime (SFBC) team as Key Support Worker, working year round, 35 hours per week. The main hours of work are Monday – Friday 8am - 8pm & Saturday 10am - 4pm. A TOIL policy is in place.

As a member of the team and reporting to the SFBC Manager, the role of Key Support Worker is to provide comprehensive support to families bereaved by murder or culpable homicide. This will involve providing structured social support, emotional and practical support, sourcing and providing up to date information, liaising with other justice and community organisations, supporting the family as they interact with the criminal justice system and helping them to reach a new balance in their lives after trauma. You will play a key part in the ongoing evaluation, development and improvement of the service including advocacy, peer support and support for children and young people. You will work closely with colleagues in other agencies such as counselling services, Police Scotland and representatives from the Crown Office and Procurator Fiscal Service.

This is a complex role in a fast paced environment within a supportive team and you will be expected to show excellent communication skills, high level administrative and recording skills, a commitment to partnership working and ensuring that the needs of families are at the heart of the service through service user engagement and participation work.

If you are looking for a role with a purpose, where you can really make a difference, then this may be the role for you.

What you’ll need to be successful

We are looking for someone who is educated to SVQ3 Level or experienced in a equivalent role, effective leadership style, excellent organisational and time management skills, ability to use own initiative, self-sufficient with the ability to manage own workload and a good observation skills to assess and support victims where they may be unable to articulate their wants and needs due to trauma. Someone with good working knowledge of the voluntary/charity sector is required and willingness to be flexible in working hours and able to travel as required.

Salary: £31,890 - £42,109 per annum. Salary on appointment will normally be at the lower salary point, with progression subject to review - in line with VSS progression arrangements. A higher salary placing will be considered in exceptional circumstances subject to experience demonstrated.

Further details of this role are available in the job description - Key Support Worker

Please note - This post will be subject to a satisfactory PVG check.

To ensure you are in the best position to perform to your highest standards during our selection process, make sure you review the competencies outlined in the Job Description and have prepared examples of times you have successfully demonstrated these behaviours in the past.

What we offer?

When you work for Victim Support Scotland, your wellbeing is important to us. Not only do we offer an enhanced annual leave package of 39 days, but you will also have access to our free health cash plan which includes cover for you and your family across a range of benefits, which include, dental cover, access to a virtual GP, counselling, legal support and discounts on gym memberships, cinema tickets, retail and much more. In addition we offer a generous pension, enhanced maternity and paternity pay and access to a credit union. Supporting employee development is important to us and we offer comprehensive learning and development opportunities.

As a Disability Confident Committed employer, please advise if you require any adjustments in the application process by contacting Jobs@victimsupportsco.org.uk.

Victim Support Scotland – Empowering People Affected by Crime

We put victims and witnesses at the heart of everything we do so they are heard, have improved health and well-being, feel safer, more secure, and informed and that we are an effective organisation, that makes a lasting difference.

Who we are

Victim Support Scotland (VSS) provides support and information to people affected by crime and campaigns for victim and witness rights. Regardless of whether a crime has been reported, or when it happened, our services are free, confidential, and tailored to individuals’ needs.

Our vision is that people affected by crime – victims, witnesses, and their families – are treated with dignity and respect and are at the heart of the justice in Scotland. Our mission is to ensure that all those affected by crime receive high quality support that will help them to recover from their experiences. All our work is guided and underpinned by our six core principles of being engaging and compassionate; inclusive and accessible; person-centred; adaptive, flexible, and responsive; collaborative; and knowledgeable and skilled. Now is the time to join Victim Support Scotland, helping us work towards the ambitions of our 5-year plan: Empowering people affected by crime: VSS Strategy 2021-2026.

VSS is committed to the safeguarding and welfare of all of our service users and has a thorough and rigorous recruitment and selection process including PVG scheme checks in place to ensure this commitment is met.

What is the role

This is an exciting opportunity to join our team as an Office Administrator, working 35 hours per week. This is a 15-month Fixed-term Contract post.

Reporting directly to the Office Manager, you will provide dedicated administrative support to the Support for Families Bereaved by Crime (SFBC) team, National Office and IT. You will provide administrative support to the wider VSS’s Glasgow services, including facilities management to achieve the smooth running of this office as a whole. You will provide first point of contact assistance via the telephone, in person and via email and other digital methods.

Primary location: Glasgow

Salary: £23,655 - £31,239 per annum. Salary on appointment will normally be at the lower salary point, with progression subject to regular review in line with VSS performance appraisal arrangements. A higher salary placing will be considered in exceptional circumstances subject to experience demonstrated.

What you’ll need to be successful

We are looking for someone who is experienced in a similar role and holds of appropriate qualification relevant to the role (e.g. Administrative Activities at SCQF level 4). Someone with the ability to think in innovative ways and skilled at problem solving, demonstrate experience of using digital approaches in your area of work, proven skills in communication and working collaboratively; building professional relationships and first class communication and customer service skills.

If you are looking for a role with a purpose, where you can really make a difference, then this may be the role for you.

Further details of this role are available in the job description - Office Administrator

Please note - this post will be subject to a Basic Disclosure Scotland check and two satisfactory references.

What we offer

When you work for Victim Support Scotland, your wellbeing is important to us. Not only do we offer a generous annual leave package of 39 days (pro-rata), but you will also have access to our free health cash plan which includes cover for you and your family across a range of benefits, which include, dental cover, access to a virtual GP, counselling, legal support and discounts on gym memberships, cinema tickets, retail and much more. In addition, we offer a generous pension, enhanced maternity and paternity pay and access to a credit union. Supporting employee development is important to us and we offer comprehensive learning and development opportunities.

If you are looking for a role with a purpose, where you can really make a difference, then this may be the role for you.

As a Disability Confident Committed employer, please advise if you require any adjustments in the application process by contacting Jobs@victimsupportsco.org.uk.

About the role

Our Administrators play a key role in supporting day-to-day operations of the organisation. Responsibilities span across service delivery, office administration, financial administration and general support. A key aspect of this role includes supporting our Helpline and ensuring compliance with health and safety, financial processes and confidentiality policies.

About Clan Childlaw

Clan wants a Scotland where all children and young people’s rights are respected, protected, and fulfilled. For that to happen, Scotland has to be a place where all children and young people can stand up for their rights. That means children and young people need:

• Lawyers that are experts in working with children
• People around them who can enable them to use their rights and amplify their voices
• To be respected as rights-holders, who are entitled to hold duty-bearers to account if their rights are not fulfilled.

Clan is an award-winning, independent children’s charity that actively supports children and young people to take ownership of their rights. We are the only charity in Scotland that provides free, independent legal representation exclusively for children and young people, which is child-centred by design. Because our lawyers work directly with children and young people whose lives are affected by legal decisions, we bring that unique practice-based knowledge to every aspect of our work. This includes our specialist training, our helpline supporting others who help children to use their voices and their rights, and our work to influence children’s rights respecting changes to practice, policy and law.

What We Do

• We stand with others who help children use their rights –

Through our membership and training for legal professionals and in legal education we are making being a “children’s lawyer” an accredited legal skill set in Scotland. Our practical training and helpline and support for advocacy in Children’s Hearings provides adults that support children and young people information and guidance that they can use to empower young people to stand up for their rights.

• We stand out through the excellence of our work –

We want our work to have as much impact as possible. We listen to what children and young people tell us about what they need from lawyers and others who support them to use their rights. We use what we learn to develop and design the services they need and talk about why young people’s rights matter, and why children and young people need lawyers.

• We stand for change –

We are lawyers for children and young people representing children and young people in court, at Children’s Hearings, and in important meetings working to give them equal opportunity to heard and use their rights. We take cases that make change for individual children and young people and help shape better rights respecting policy and practice. We use our knowledge of the law, and experience as practising lawyers for children and young people, to ask decision makers and lawmakers to change the law and the way the law is used to make sure that children and young people's rights are respected, protected and fulfilled.

Our Values

Our values are the principles we uphold in all our work, no matter what. They are the foundation of our workplace culture. Everyone who works at Clan shows our values in all they do and say.

We are supportive: We listen and respond, we provide encouragement and emotional help to children and young people, to others who support young people, and to each other.

We are bold: We are confident and courageous in amplifying the voices of children and young people. We are prepared to take risks when we need to, to defend children and young people’s rights.

We are dynamic: We are always active, always progressing. We are positive, full of energy and new ideas. We ask for change where it is needed.

What we can offer you

Clan Childlaw’s mission is very important to us, but our people are important too. We recognise the importance of a good work-life balance and a friendly supportive work environment. We offer:

• 33 days annual leave (inclusive of public holidays) increasing to 35 after 2 years’ service
• Auto-enrolment into our pension scheme after 3 months service
• Offices in Edinburgh and Glasgow.
• •Flexibility around your working day, with the opportunity to work your hours within the hours of 7am to 7pm, and the option to work from home some of your working week.
• Access to our employee counselling service.

Learning and development is important to us and our team. We hope it’s important to you too. You will be encouraged to engage in learning and continued professional development.

"I have never worked in such a lovely organisation before! I feel valued, seen and heard as an individual here." - A member of the Clan Childlaw team

"I love my job at Clan. It's busy and varied and no two days are ever the same. We have a great team here and everyone is really supportive." - A member of the Clan Childlaw team

As our Young Persons’ Coordinator, you will play a pivotal role in developing and managing our groundbreaking new paid internship programme and creating opportunities for care experienced young people to engage meaningfully with Clan’s work standing with children and young people when they stand up for their rights. You will inspire and empower young people, helping them gain valuable skills and experiences that will benefit their future careers and personal growth.

About Clan Childlaw

Clan wants a Scotland where all children and young people’s rights are respected, protected, and fulfilled. For that to happen, Scotland has to be a place where all children and young people can stand up for their rights. That means children and young people need:

• Lawyers that are experts in working with children
• People around them who can enable them to use their rights and amplify their voices
• To be respected as rights-holders, who are entitled to hold duty-bearers to account if their rights are not fulfilled.

Clan is an award-winning, independent children’s charity that actively supports children and young people to take ownership of their rights. We are the only charity in Scotland that provides free, independent legal representation exclusively for children and young people, which is child-centred by design. Because our lawyers work directly with children and young people whose lives are affected by legal decisions, we bring that unique practice-based knowledge to every aspect of our work. This includes our specialist training, our helpline supporting others who help children to use their voices and their rights, and our work to influence children’s rights respecting changes to practice, policy and law.

What We Do

• We stand with others who help children use their rights –

Through our membership and training for legal professionals and in legal education we are making being a “children’s lawyer” an accredited legal skill set in Scotland. Our practical training and helpline and support for advocacy in Children’s Hearings provides adults that support children and young people information and guidance that they can use to empower young people to stand up for their rights.

• We stand out through the excellence of our work –

We want our work to have as much impact as possible. We listen to what children and young people tell us about what they need from lawyers and others who support them to use their rights. We use what we learn to develop and design the services they need and talk about why young people’s rights matter, and why children and young people need lawyers.

• We stand for change –

We are lawyers for children and young people representing children and young people in court, at Children’s Hearings, and in important meetings working to give them equal opportunity to heard and use their rights. We take cases that make change for individual children and young people and help shape better rights respecting policy and practice. We use our knowledge of the law, and experience as practising lawyers for children and young people, to ask decision makers and lawmakers to change the law and the way the law is used to make sure that children and young people's rights are respected, protected and fulfilled.

Our Values

Our values are the principles we uphold in all our work, no matter what. They are the foundation of our workplace culture. Everyone who works at Clan shows our values in all they do and say.

We are supportive: We listen and respond, we provide encouragement and emotional help to children and young people, to others who support young people, and to each other.

We are bold: We are confident and courageous in amplifying the voices of children and young people. We are prepared to take risks when we need to, to defend children and young people’s rights.

We are dynamic: We are always active, always progressing. We are positive, full of energy and new ideas. We ask for change where it is needed.

"I love my job at Clan. It's busy and varied and no two days are ever the same. We have a great team here and everyone is really supportive." - A member of the Clan Childlaw team

What we can offer you

Clan Childlaw’s mission is very important to us, but our people are important too. We recognise the importance of a good work-life balance and a friendly supportive work environment. We offer:

• 33 days annual leave (inclusive of public holidays) increasing to 35 after 2 years’ service
• Auto-enrolment into our pension scheme after 3 months service
• Offices in Edinburgh and Glasgow, and the option to choose the base location that works best for you.
• Flexibility around your working day, with the opportunity to work your hours within the hours of 7am to 7pm, and the option to work from home some of your working week.
• Access to our employee counselling service.

Learning and development is important to us and our team. We hope it’s important to you too. You will be encouraged to engage in learning and continued professional development.

"I have never worked in such a lovely organisation before! I feel valued, seen and heard as an individual here." - A member of the Clan Childlaw team

"I love my job at Clan. It's busy and varied and no two days are ever the same. We have a great team here and everyone is really supportive." - A member of the Clan Childlaw team

Location:Edinburgh or Glasgow - You can choose the location that works best for you. We operate hybrid working with the opportunity to work from home some of the time. The role will also require travel between our office locations on a regular basis and throughout Scotland as required.