We have a fantastic opportunity for a Customer Service Assistant to join Ark on a 1-year Fixed Term Contract. The
purpose of this post is to provide administration support to the Neighbourhood Services and Asset Management
Teams and to deliver exceptional front line customer service across Ark’s business.
Join Ark's dynamic team as a Customer Services Advisor, where you'll play a pivotal role in both the Housing
and Neighbourhood Services and Asset Management Teams. This diverse position requires meticulous attention to
detail, excellent multitasking abilities, and the flexibility to adapt to changing priorities. As a key member
of our customer-focused teams, you'll provide administrative support to ensure exceptional service delivery
across all aspects of Ark's operations.
Amongst other responsibilities listed in the full job outline the Customer Services Advisors act as a first point of
contact for customers in relation to all housing and property queries, managing customer expectations and
ensuring that customers are clear on timescales and next steps, following the principle of right first time.
Provide business administration support across Housing and Customer Services and Asset Management.
The Customer Service Advisor reports directly to the Customer Services Officer. Download the full job description on
Arks Website.
We would love to hear from you. Apply now using the online application form on Arks Website
arkha.org.uk/work-with-us
Why Ark?
• Hybrid Working: Enjoy the flexibility of splitting your work week between working from home and our Main Office in
Edinburgh.
• Flexible Working Times: Not a 9am - 5pm person. Arks allows you to flex your start & finish time in agreement
with your line manager.
• Employee Assistance Program: Arks Employee Assistance program (EAP) gives all employees access to counselling
sessions. There is also support available through weekly webinars and the EAP Website & App.
• Employee Discounts: Employee Discounts Portal with 1000s of discounts on your favourite brands including
Supermarkets, Cinema Tickets, Gym Membership and Holidays.
• Annual Leave Buy & Sell Scheme: Employees have the option to sell or buy additional annual leave, up to a
maximum of 5 days (or 1 working week for part-time staff) per year.
In return for your valuable contribution, Ark will also offer you:
• Up to 36 days paid holiday per year pro rata
• 4% Contributory pension scheme
• Cycle to Work Scheme
As with all of our head office roles, we exist to support Ark’s mission. Ark is a major provider of Care and Support
to people with long term and enduring conditions including learning disability, mental health issues, dementia
and autism. As a Housing Association, we provide a range of accommodation much of which has been designed or
adapted to meet the needs of people with disabilities.
Our aim is to create the best possible customer outcomes through our highly skilled people, the provision of
high-quality affordable homes and excellent care.