Would you like to help Corra make a difference alongside people and communities?

We’re looking for a new Trustee to join our board

Corra’s Trustees play a hugely important role in Corra. They guide the foundation, setting strategy and making sure we’re having a positive impact. They are responsible for governance, overseeing good financial management, ensuring Corra is a good employer and protecting our reputation.

We’re looking for people who care about Corra’s mission, and come with an engaged and committed mindset, ready to have their voice heard in conversations about what we do and why. We hope to increase the diversity of our Board, and balance experience and enthusiasm across our group of Trustees.

We’d love to hear from you if you have strong skills and experience in one of these areas:

• Charity accounting and audit – either as a qualified accountant working in a medium to large charity at a senior level, or an audit manager/partner specialising in the charity sector.

Diversity of our Board is a vital part of our commitments to Diversity, Equity and Inclusion (DEI), and to becoming an anti-racist organisation. We would particularly welcome applications from disabled people and people from Black, Asian and Minority Ethnic communities.

Established in 1984 to eradicate all forms of discrimination under the Race Relations Act 1976, CSREC works across Central Scotland, including but not limited to, Clackmannanshire, Falkirk, and Stirling Council areas.

At CSREC, we aim to reduce the negative effects of inequality and marginalisation experienced by Minority Ethnic individuals, asylum seekers, and refugees across Central Scotland, enabling them to engage with the wider public to enhance community cohesion and prevent discrimination.

This job description and person specification acts as a guide to the various responsibilities in relation to the position of Digital Marketing & Admin Officer. Due to the on-going changes within the Third Sector these responsibilities may be occasionally amended in negotiation with the post holder. CSREC is committed to the safeguarding and welfare of all our service users and uses a thorough, rigorous, and fair recruitment and selection process.

The Role

The Digital Marketing & Admin Officer will support our Operations Manager to ensure the smooth running of CSREC’s administration, social media, and website.

The post requires a multi-skilled person with strong administrative and operational skills, an aptitude for social media and basic website development, and the self-motivation and initiative to help drive forward CSREC’s objectives.

Main Responsibilities

• To provide admin and digital marketing support to the Co-CEO’s, Operations Manager and other CSREC staff.
• Develop and distribute CSREC’s e-newsletter.
• Maintain CSREC’s social media accounts.
• Ensure CSREC’s website is up to date.
• To operate manual and computerised office systems, for example filing papers and maintaining databases.
• To undertake general office duties, for example: dealing internal and external e-mail enquiries, answering the phone etc.
• Monitoring and ordering stocks of basic items, for example stationery, paper, toner etc.
• In liaison with the Operations Manager to maintain and review all CSREC insurances, service contracts dates.
• Liaise with Stirling Community Enterprise with regards to events / booking meeting rooms.
• To undertake office telephone reception, including taking and forwarding messages for other staff.
• When necessary, to attend meetings, conferences, and public events on behalf of CSREC.
• To attend training as appropriate.
• To assist with general housekeeping of CSREC and Health & Safety requirements.
• To undertake any other duties as directed.
• To demonstrate commitment to the aims of CSREC.

Person Specification

• Proven experience working in an administration or operational role.
• Proven experience of successful digital marketing campaigns.
• Experience of Wordpress website development and maintenance.
• Proven office organisational and file management skills, strong ability to multi-task.
• Demonstrated high computer literacy: particularly with programmes in Microsoft Office 365 / cloud computing.
• Understanding of computer software programs and excellent IT knowledge and skills including networking, databases, email etc.
• Demonstrated experience of working in a culturally and linguistically diverse environment showing sensitivity to people from non-English speaking backgrounds.
• Understanding of and ability to work with policies and procedures of an organisation.
• Well-developed writing skills.
• Good personal skills such as: communication; teamwork; self-motivation; demonstrable initiative and attention to detail.
• An ability to prioritise, plan and organise work in a busy environment.
• An understanding of health and safety issues in the workplace.
• Willingness to work flexibly in response to changing organisational requirements.

What will you get out of this role?

CSREC have a generous benefits package including:

• 38 days (FTE) annual leave (inclusive of bank holidays and mandatory shut down period over Christmas/ New Year),
• Employee pension scheme with CSREC contributing 8% of qualifying salary.
• 34 hours working week to encourage employees to maintain a good work life balance.
• Flexible hybrid working.
• Working as part of a small and dynamic team.
• Access to a wide range of learning, training, and development opportunities.

Join our dynamic team and play a crucial role in both shaping a vital ethnic minority employability project and helping to create a more inclusive Scotland.

Why apply for this role?

We are looking for someone with a proven track record in handling feedback and complaints. You must have experience of engaging with children and young people and using child friendly approaches to gather feedback and using this feedback to improve services.

You must be passionate about resolving issues and making sure deadlines are met, using what we learn from feedback and complaints to improve outcomes for children. You must have excellent interpersonal and communication skills, and be able to multi-task and prioritise effectively.

You’ll also need a good eye for detail, be comfortable using complaints management systems and be familiar with Office 365 products, including Teams. You’ll be able to produce reports in relation to complaints and have the confidence and skills to engage with our partners and senior leaders. You need excellent analytical skills and the ability to accurately capture data to inform improvements.

This role provides a great opportunity to help children and young people in need of care and protection to provide feedback on their experiences so we can improve children’s hearings.

We are keen to enhance our feedback channels and our primary aim is to resolve most of our complaints at the frontline, without the need for formal investigation, whilst using this feedback to support organisational learning

As Feedback and Complaints Officer, you will play a key role in improving processes relating to feedback and complaints management.

• You will be handling complaints in line with SPSO guidelines
• Our 2,000 volunteer Panel Members take part in children’s hearings in their local areas, making decisions with and for infants, children and young people and you’ll use the insights that you glean from dealing with feedback and complaints to support the panel community in a sensitive way so we can improve their practice.
• You will also provide support to colleagues in our nine regional management teams, providing advice and guidance as appropriate as well as dealing with internal complaints.
• You will have the opportunity to get involved in other projects to promote and encourage children and young people to provide feedback about their experience at their hearing
• You’ll use what we earn from feedback and complaints analysis to identify themes and trends that we can use to support our quality, learning and practice colleagues.

For information on how to apply, please see bottom of the advert.

Key Responsibilities

• You will need to capture the details of complaints accurately, establish what outcomes are required and work with our volunteer community and other partners to establish the facts so that you can respond to the complaint appropriately within the timelines required.
• You’ll need a good understanding of public sector complaints and the requirements of the Scottish Public Services Ombudsman’s Model Complaints Handling Procedure.
• You’ll need to engage with children and young people with a view to supporting them to share their thoughts and to find ways to encourage them to tell us what went well and what we could do differently or better.
• You will also support the continued development and enhancement of our child friendly feedback and complaints procedure, an improved feedback loop and supporting the continued development of relationships with our key partners.

Please be aware that some travel may be necessary as a requirement of this job, as well as occasionally having to work outside CHS’s normal working hours.

Our Feedback and Complaints team

There are currently two Feedback and Complaints officers working a job share as well as the Feedback and Complaints Management Officer who is responsible for the team. The team sits within our Practice and Standards Team with direct links to our Practice, Quality, Participation and Learning teams. This is an exciting time to join the team as we are seeking to enhance our feedback channels for children and young people and our Child Friendly Complaints approach, so that we encourage more and more young people to tell us about their hearings experience.

Life at CHS

As an organisation that works within the children’s hearings system, we are passionate about making a positive contribution to improving outcomes for Scotland’s infants, children and young people. Our values are at the very heart of what we do every day. By working with us, you’ll be joining a diverse community of colleagues and volunteers.

At CHS we are proud to celebrate difference. We all have different skills, experience and backgrounds and we strive to have a friendly and inclusive culture where you can be yourself.

We offer an excellent benefits package, from health and wellness to finances and family. including: generous annual leave, flexible working and other leave policies, fantastic pension, Employee Assistance Programme, development opportunities and wider employee wellbeing initiatives.

You can read more about our core values HERE as well as view an introductory video to our organisation. We also offer a generous benefits package from hybrid working, flexi hours and a fantastic pension scheme - you check out our full benefits summary HERE.

Diversity and Inclusion

CHS is an equal opportunities employer. We encourage diversity and are committed to creating an inclusive environment for all employees. We actively encourage applicants from all protected characteristics and are committed to providing any reasonable adjustments required during application and assessment process, and upon joining us.

We have a unique opportunity for an experienced counsellor to lead and develop our specialist perinatal counselling service, making a real impact across Edinburgh and the Lothians.

Pregnancy Counselling and Care (Scotland) is a small, Edinburgh-based charity providing practical and emotional support to individuals and families during pregnancy, early parenthood, or in times of loss. Through our Baby Bank and Counselling Service, we support people when they need it most - ensuring that no one faces these challenges alone.

We are currently seeking a Counselling Lead to manage and shape our specialist perinatal counselling service across the Edinburgh & the Lothians. This is a fantastic opportunity for an experienced counsellor with strong leadership skills who is passionate about supporting others and improving mental health care at a grassroots level.

About the Role

The Counselling Lead is a part time role (21 hours/week), based in a hybrid fashion from home and the Gyle Shopping Centre, the base for our Baby Bank service and one of our counselling rooms, and Dialogue and Space, our other in person counselling rooms in the east of the city.

The Counselling Team includes a part time Counselling Assistant (hybrid role) and a team of (currently) ten counsellors including both qualified practitioners (senior counsellors) and trainees (placement counsellors). The Counselling Lead will manage the counselling service, line managing counselling team and will work closely with the Counselling Assistant to manage the waiting list and allocate them to counsellors appropriate to each client’s needs.

You will also play a vital role in driving forward our strategic priorities:

1. To increase capacity of our Baby Bank and our Counselling Service
2. To improve awareness of all our services and their impact on individuals and families
3. To improve the quality of the services we provide

Job Description

Counselling Delivery and Team Support

• Provide leadership and line management to our counselling team made up of sessional senior counsellors, volunteer and placement counsellors
• Work with the Counselling Assistant to agree allocation of waiting list to counsellors for initial assessments and first appointments
• Support counsellors in their work with clients via line management supervision and regular check ins with placement counsellors, regular senior counsellor team meetings and case discussions as required
• Provide in-person support for placement counsellors at both counselling venues when required, in conjunction with Counselling Assistant and Operations Manager

Counselling Team Recruitment

• Recruit senior counsellors when required, and placement counsellors on a biannual basis, with admin support from the Counselling Assistant
• Provide biannual induction training for placement counsellors and ongoing training opportunities for the team
• Oversee PVG applications for the service, with admin support from the Counselling Assistant

Governance

• Hold day to day responsibility for child and adult protection concerns within the service with support from Operations Manager
• Review counselling policies and procedures, ensuring child and adult protection procedures are followed and service remain in line with COSCA standards
• Ensure counselling premises are suitable for the needs of the service and maintain relationships with in-person space providers

Data Management

• Oversee the use of Bacpac (client management software) by all counsellors and the Counselling Assistant
• Collate statistics from Bacpac and other client feedback routes to report against KPIs

Stakeholder Relationships & Marketing

• Liaise with other referral organisations and other agencies to build up partnerships
• Promote the counselling service through awareness campaigns and creation of resources for referrers and key audiences

Service Development

• Contribute to the operational and strategic development of the counselling service
• Work as a team with all the staff, contributing to team meetings and discussions
• Provide regular reports to Board, liaise with fundraiser and Board members as required
• Liaise with Operations Manager and Baby Bank Development Workers to respond to the needs of the charity

Person Specification

Essential:

• Fully qualified counsellor with a minimum of 200 hours of client work
• Full membership to COSCA or BACP or other recognised governing body
• Willingness to work to COSCA Statement of Ethics and Code of Practice
• Current PVG membership or willingness to join the PVG scheme
• Experience in
  • Handling child and adult protection concerns and disclosures
  • Providing online and in person counselling
• Comfortable with Excel, databases, and general IT use
• Experience in training delivery or event coordination
• Strong team leadership skills
• Excellent verbal and written communication, workload and people management skills
• A proactive and positive approach to problem-solving
• Ability to work effectively, both independently and as part of a team
• Flexibility regarding specific hours worked, and attitude to activities undertaken
• A passion to support others experiencing difficulties in their lives

Desirable:

• Experience of line management supervision, preferably in a counselling context
• Clinical supervisor qualification
• Counselling experience and / or knowledge of pregnancy and early parenting-related issues
• Experience writing content for social media