Would you like to help Corra make a difference alongside people and communities?

We’re looking for a new Trustee to join our board

Corra’s Trustees play a hugely important role in Corra. They guide the foundation, setting strategy and making sure we’re having a positive impact. They are responsible for governance, overseeing good financial management, ensuring Corra is a good employer and protecting our reputation.

We’re looking for people who care about Corra’s mission, and come with an engaged and committed mindset, ready to have their voice heard in conversations about what we do and why. We hope to increase the diversity of our Board, and balance experience and enthusiasm across our group of Trustees.

We’d love to hear from you if you have strong skills and experience in one of these areas:

• Charity accounting and audit – either as a qualified accountant working in a medium to large charity at a senior level, or an audit manager/partner specialising in the charity sector.

Diversity of our Board is a vital part of our commitments to Diversity, Equity and Inclusion (DEI), and to becoming an anti-racist organisation. We would particularly welcome applications from disabled people and people from Black, Asian and Minority Ethnic communities.

Corra Foundation’s vision is for a society in which people create positive change and enjoy fulfilling lives. At Corra we are committed to increasing the diversity of our team and encourage applications from all backgrounds.

We are now recruiting for a 12 month fixed term full-time Communications Support Worker (Storytelling) role. This is an excellent opportunity for someone with relevant skills and experience to join a friendly, hardworking, passionate team keen to make a difference to our communities.

Working across Corra, with the Policy and Communications Team the postholder will deliver communications activity which supports Corra’s communications strategy, including develop and produce stories from Corra’s funded work alongside communities, producing social media content, communication packs, newsletters and website content, as well as designing and delivering events.

The role will support continuous development of our communications strategies, ensuring our communications are accessible, engaging and have impact, as well as supporting the wider Corra team to implement the communications guide and policies. Duties also include looking after systems and records, and liaise with suppliers including designers, web designers and photographers.

The role will require someone who has experience of producing social media content and copy writing, as well as working or volunteering in a communications role or similar. Excellent interpersonal skills, relationship building and communication skills, a willingness to learn, excellent organisational skills and the ability to prioritise, and a commitment to Corra’s ‘ways of working’ principles and supporting diversity, equity, and inclusion.

The Scottish Community Safety Network (SCSN) is a registered charity. We are the strategic voice for community safety in Scotland. We create spaces for collaboration, co-production, dialogue, sharing and learning. We help local and national partners stay informed. We work with a diverse, broad spectrum of stakeholders, including Police Scotland, Scottish Fire and Rescue Service, COSLA, Local Authorities, Community Safety Partnerships (CSPs), Scottish Government and many others.

We are seeking a motivated Communications Officer to join our small, agile team. You will be welcomed as an essential colleague and co-worker, into a small team who are looking forward to working with you. SCSN is a progressive organisation, among the first to trial and permanently adopt 4-day working. SCSN offers staff generous annual leave and wellbeing days too, to help support mental health.

We encourage you to visit our website, to see what we do and who we are. If you think you are the right fit for us, we would love to hear from you.

SCSN is an equal opportunities employer. We welcome applications from all backgrounds and every community.

Why apply for this role?

We are looking for someone with a proven track record in handling feedback and complaints. You must have experience of engaging with children and young people and using child friendly approaches to gather feedback and using this feedback to improve services.

You must be passionate about resolving issues and making sure deadlines are met, using what we learn from feedback and complaints to improve outcomes for children. You must have excellent interpersonal and communication skills, and be able to multi-task and prioritise effectively.

You’ll also need a good eye for detail, be comfortable using complaints management systems and be familiar with Office 365 products, including Teams. You’ll be able to produce reports in relation to complaints and have the confidence and skills to engage with our partners and senior leaders. You need excellent analytical skills and the ability to accurately capture data to inform improvements.

This role provides a great opportunity to help children and young people in need of care and protection to provide feedback on their experiences so we can improve children’s hearings.

We are keen to enhance our feedback channels and our primary aim is to resolve most of our complaints at the frontline, without the need for formal investigation, whilst using this feedback to support organisational learning

As Feedback and Complaints Officer, you will play a key role in improving processes relating to feedback and complaints management.

• You will be handling complaints in line with SPSO guidelines
• Our 2,000 volunteer Panel Members take part in children’s hearings in their local areas, making decisions with and for infants, children and young people and you’ll use the insights that you glean from dealing with feedback and complaints to support the panel community in a sensitive way so we can improve their practice.
• You will also provide support to colleagues in our nine regional management teams, providing advice and guidance as appropriate as well as dealing with internal complaints.
• You will have the opportunity to get involved in other projects to promote and encourage children and young people to provide feedback about their experience at their hearing
• You’ll use what we earn from feedback and complaints analysis to identify themes and trends that we can use to support our quality, learning and practice colleagues.

For information on how to apply, please see bottom of the advert.

Key Responsibilities

• You will need to capture the details of complaints accurately, establish what outcomes are required and work with our volunteer community and other partners to establish the facts so that you can respond to the complaint appropriately within the timelines required.
• You’ll need a good understanding of public sector complaints and the requirements of the Scottish Public Services Ombudsman’s Model Complaints Handling Procedure.
• You’ll need to engage with children and young people with a view to supporting them to share their thoughts and to find ways to encourage them to tell us what went well and what we could do differently or better.
• You will also support the continued development and enhancement of our child friendly feedback and complaints procedure, an improved feedback loop and supporting the continued development of relationships with our key partners.

Please be aware that some travel may be necessary as a requirement of this job, as well as occasionally having to work outside CHS’s normal working hours.

Our Feedback and Complaints team

There are currently two Feedback and Complaints officers working a job share as well as the Feedback and Complaints Management Officer who is responsible for the team. The team sits within our Practice and Standards Team with direct links to our Practice, Quality, Participation and Learning teams. This is an exciting time to join the team as we are seeking to enhance our feedback channels for children and young people and our Child Friendly Complaints approach, so that we encourage more and more young people to tell us about their hearings experience.

Life at CHS

As an organisation that works within the children’s hearings system, we are passionate about making a positive contribution to improving outcomes for Scotland’s infants, children and young people. Our values are at the very heart of what we do every day. By working with us, you’ll be joining a diverse community of colleagues and volunteers.

At CHS we are proud to celebrate difference. We all have different skills, experience and backgrounds and we strive to have a friendly and inclusive culture where you can be yourself.

We offer an excellent benefits package, from health and wellness to finances and family. including: generous annual leave, flexible working and other leave policies, fantastic pension, Employee Assistance Programme, development opportunities and wider employee wellbeing initiatives.

You can read more about our core values HERE as well as view an introductory video to our organisation. We also offer a generous benefits package from hybrid working, flexi hours and a fantastic pension scheme - you check out our full benefits summary HERE.

Diversity and Inclusion

CHS is an equal opportunities employer. We encourage diversity and are committed to creating an inclusive environment for all employees. We actively encourage applicants from all protected characteristics and are committed to providing any reasonable adjustments required during application and assessment process, and upon joining us.