This role is being advertised as a Shop Manager but on appointment your job title will be Community Shop Manager.

We’re looking for confident and influential people who want to be at the heart of their local community looking for an opportunity to have control of creative merchandising within managing a Shelter shop. Do you have experience of managing a team whilst also empowering and motivating individuals? If so, then this could be the role for you at our Edinburgh Morningside shop.

About you

You will need to be an active team player and be able to demonstrate how you’ve managed and motivated a team previously beyond expectations and experience of providing excellent customer service in a face-to-face role.

Have a good knowledge of recruiting and developing a diverse team and how you have supported and motivated teams to progress and how you would bring these skills into this position.

You will need to have good communication skills to engage with the local community to seek out new opportunities to increase the shops contribution to help further Shelter’s cause. You will develop your own and your teams’ interests in merchandising the shop attracting customers and continually develop yours and your team’s knowledge of Shelter, who we are and what we do.

About Shelter Scotland

Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything,

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter Scotland. We welcome you on our journey to becoming truly anti-racist.

Safeguarding statement

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Candidates must be SSSC registered.

This is a weekend position working Saturday and Sunday, 8-hour shifts between the hours of 7.30am - 10pm.

The successful candidate will be working with young people between the ages of 16-25 years old.

The organisation exists to prevent homelessness and find routes out of homelessness into independent living for the people we support every day.

Our values are support, integrity, dignity, excellence.

Purpose of the service

The purpose of a homeless youth accommodation service is to provide safe, stable, and supportive housing for young individuals experiencing homelessness. This type of service aims to address the unique challenges faced by homeless youth and offer a range of support to help them transition to stable and independent living.

Purpose of the Role

The Practitioner for Youth Services plays a crucial role in delivering practical and emotional support to empower young people through a strength-based trauma informed approach, enabling them to make informed choices about their lives. The service aims to evidence and monitor the progress of young individuals through regular assessments, ensuring their safety and well-being. Additionally, the role involves supporting young people in various aspects, such as housing benefit applications, understanding housing options, accessing education and employment opportunities, and connecting with community resources. The service is dedicated to delivering a supportive environment and seeking feedback from young people to continuously improve the quality of the service.

The behaviours we expect is someone who will demonstrate:

• Initiates conversations and activities with the people supported, adjusting their approach to meet individual need. Demonstrating the importance of proactive engagement with individuals and adapting communication styles.
• Adaptable to changing circumstances and adjusting support plans when needed. Will use feedback to improve and enhance the quality of support provided.
• Adheres to the SSSC (Scottish Social Services Council) Codes of Conduct, Health and Social Care Standards and Care Inspectorate requirements.
• Respecting confidentiality, boundaries, and privacy. Recognises and addresses any potential conflict of interest.
• A person with good judgment and communication skills who will make informed decisions that involves critical thinking and problem-solving skills, especially in situations that require navigating challenges or conflicts with people who use our services.
• Taking accountability for your actions, decisions, and the outcome of support provided.
• Transparent about actions, decisions, and processes, including open communications with people we support and colleagues across the organisation.
• Constructively questions colleagues on best practices and provides feedback. Clear and respectful communication with young people and colleagues.
• Actively listening to understand and respond appropriately to individual needs.
• Collaborates effectively with colleagues, healthcare professionals and colleagues to contribute towards a positive and supporting team environment.
• Recognises when a colleague is facing challenges and proactively offers support without being prompted.
• Can demonstrates a problem-solving mindset, as it involves identifying issues and taking initiative to address them.
• Paying close attention to individual needs, preferences, and support requirements.
• A person who can accurately document and report information.
• Typically spends less than 1 hour per shift on administrative tasks and demonstrates the importance of focusing on direct support and are effective when recording.
• Takes calculated risks and can handle crisis situations in the service when they arise.
• A person who can remain composed under pressure and has the capacity for quick thinking and problem resolution in high-pressure situations.
• Can lone working in the service, other services or in the community.
• Builds positive relationships with people supported while managing expectations and boundaries. Using feedback to improve and enhance the quality of care provided.
• Respecting the dignity, autonomy, and independence of individuals we support. Involving individuals in decision making about their support.
• Role modelling that demonstrates a positive regard, respect, and kindness towards those receiving support
• Take an active role in continuous improvement by identifying areas for enhancement, participating in training and education, and contributing to the overall improvement of the service.
• Is engaged in learning opportunities, sharing learning, and putting learning into practice. Emphasises a commitment to personal and professional growth and a culture of shared knowledge.
• Prioritise the safety and well-being of people we support and will follow safety protocols and guidance.

The person needs to:

• Attend and participate in monthly reflective practice groups.
• Attend and participate in monthly team meetings.
• Attend, prepare for and action monthly case management meetings.
• Evidence training and development undertaken to meet SSSC requirements.
• Participate and contribute to debriefing of significant incidents and near misses.
• Take responsibility for scheduling and preparing for supervisions, case management meetings and appraisals.

To apply for this job, you must have:

• Minimum qualification of SVQ Level 2 in Health and Social Care or have at least 2 years relevant experience in a social care setting with young people.
• Knowledge of trauma informed practice and ways of working.
• Membership of the Protection of Vulnerable Groups (PVG) scheme.
• Registration with SSSC and meet requirements.
• Be able to use IT effectively including management systems, databases, and Microsoft 365

Around since 1923, SAMH is Scotland’s national mental health charity. We have represented the voice of people most affected by mental health problems in Scotland for almost 100 years. Today, in over 60 communities we work with adults and young people providing mental health social care support, services in primary care, schools and further education, among others.

These services together with our national programme work in See Me, respectme, suicide prevention and active living; inform our policy and campaign work to influence positive social change. SAMH is dedicated to mental health and wellbeing for all: with a vision of a society where people are able to live their lives fully, regardless of present or past circumstances.

About the role

This role is part of SAMH's dynamic Fundraising & Income Generation department, which plays a vital role in driving the financial growth and sustainability of our organisation. Within this department, there are five dedicated teams, each crucial to generating income through diverse strategies and initiatives. These teams work collaboratively, integrating their expertise to maximise opportunities through cross-selling and upselling, ensuring a cohesive and effective approach to achieving our goals. Joining this team means being at the forefront of innovative income generation efforts that directly support SAMH’s mission.

The Delivery Coordinator is responsible for managing and coordinating all enquiries relating to training, workplace wellbeing events and advisory services, maximising all opportunities for the Workplace team. This will include liaising with internal and external stakeholders to schedule any commissioned workplace products and services, identifying opportunities of significant value or strategic importance and providing administrative support to the Workplace Business Development Manager.

What we are looking for

The Delivery Coordinator role will play a key role in achieving our strategic aims. The role is responsible for the coordination of our workplace service delivery.

What we will provide for you

You will work in a supportive environment and will be provided with a full induction and training opportunities. You will be given the chance to develop your knowledge and skills, as well as develop professionally. Some of our benefits include;

• Reimbursement of PVG, Disclosure & SSSC annual fees and registration costs
• Funded continuous learning and development opportunities, access to over 100 courses online in addition to classroom and virtual training sessions
• 30 days annual leave rising to 33 after 5 years’ service
• 4 public holidays
• 2 paid wellbeing days off per year to use on what matters to you
• Team wellbeing budgets
• Recognition for length of service
• Workplace pension scheme
• Life Assurance policy
• Employee Assistance Programme

Applications are reviewed on a rolling basis, and interviews will be scheduled accordingly. Please note that this vacancy may close early if we receive a sufficient number of applications, so early submission is highly encouraged.

Following the screening and shortlisting process, Life Housing may conduct multiple interviews for the role. This approach provides applicants with the opportunity to showcase their skills and qualifications in various scenarios.

At Life Housing, we empower people to thrive by providing the space to grow, make mistakes, and live independently in the community. We are seeking passionate, compassionate, and resourceful individuals to join our team to support people who are currently experiencing homelessness and help them rebuild their lives through support and tenancy sustainment. If you share our values and want to make a real impact, we’d love to hear from you!

Successful candidates must register with the Scottish Social Services Council (SSSC) within six months of their start date. Following registration, there is an ongoing requirement to achieve the necessary qualifications and engage in continuous professional learning. We are committed to supporting our staff in meeting these requirements through training and development opportunities.

Before confirming someone’s appointment, the organisation is required to carry out the appropriate level of criminal record checks with Disclosure Scotland. Life Housing will ensure all potential employees are made aware of the conditional nature of their appointment until all checks have been completed.

What we offer:

In addition to fostering a supportive and friendly work environment where every team member is valued and appreciated, we are committed to recognising and rewarding your dedication, hard work, and ambition. Your contributions will be acknowledged through professional development opportunities, competitive benefits, and a culture that encourages growth and success.

• Full-time hours. Starting qualifying salary £30,274.34 p.a.
• Additional paid on-call (one week in four).
• Long service awards.
• 34 days annual leave, rising to 36 after 5 years’ service.
• In-house training programmes.
• Continuing Professional Development (CPD).
• 24/7 access to an employee assistance programme, including counselling.
• Life Assurance cover of 3 times your salary.
• Competitive salary and pension options.

Role

As a Support Worker, you will be an integral part of a dedicated team providing safe, secure, and supportive accommodation for those who use our services. Your role will involve offering both practical and emotional support, empowering individuals to build confidence, develop essential life skills, and achieve their personal goals in all aspects of daily living through encouraging independent living.

Main Responsibilities:

The ARCH Resettlement Centre is a dedicated accommodation facility for vulnerable, homeless men aged 21+, providing tailored support to help them navigate the transition to independent living. As a Resettlement Support Worker within this service, you will play a vital role in delivering person-centred care, working as part of an established team to empower vulnerable men in a safe and supportive environment. This role operates on a 4-week rolling rota, which includes a variety of shift patterns, including evenings, weekends, and public holidays, ensuring continuous support for the individuals in our care. This role is on average 40 hours per week.

The Support Worker will:

• Collaborate with the team to provide safe, secure, supported accommodation for homeless individuals.
• Utilise the case management system to support, review, monitor, and evaluate, ensuring positive, person-centred outcomes in compliance with organisational, statutory, and legislative requirements.
• Maintain and update all recording systems and documentation, including occupancy agreements, in accordance with relevant policies, procedures, and practice guidelines within required timeframes.
• Plan and facilitate support group work, meetings, reviews, and other internal/external meetings in alignment with the individual's support plan.
• Offer general advocacy and advice, assisting individuals in meeting the conditions of their occupancy agreements.

Support Worker Role Profile

About You:

• Genuine Passion for Helping People: Demonstrate a sincere and unwavering commitment to supporting and improving the lives of individuals in need.
• Relevant Experience: Ideally, possess at least a minimum of one year of experience working with vulnerable populations and managing challenging behaviours. This experience can be derived from personal, voluntary, or professional engagements.
• Adherence to Standards and Regulations: Exhibit a strong commitment to practising in accordance with the Scottish Social Services Council (SSSC) Code of Practice for Social Service Workers (2024), National Care Standards, and the regulations set forth by the Scottish Commission for the Regulation of Care. Additionally, ensure compliance with the organisation's policies and procedures.
• Empathetic Approach: Ability to relate empathetically to individuals, recognising and respecting their right to make choices and maintain independence.
• Flexibility and Independence: Demonstrate the ability to work both flexibly and independently, adapting to various situations and working effectively as a lone worker when necessary.
• Technical Proficiency: Proficient in using Microsoft Office or equivalent applications, ensuring efficient and accurate documentation and communication.
• Registrational Qualifications: Hold an SVQ 3 or HND qualification in Health & Social Care (Adults) or an equivalent qualification in order to register with the SSSC.

These qualifications and attributes will ensure you are exceptionally well-equipped to provide outstanding support and care to those in need.

We cultivate a culture of mutual care and pride in the services we offer. By joining our team, you will become part of a company with a strong and distinct identity. With the guidance and support of our experienced managers, you will have abundant opportunities for professional growth and career development.