We are excited to announce a new staff role within Cruse Scotland for a Client Services Co-ordinator. This a great opportunity for someone who is keen to help bereaved people access the right bereavement support at the right time.

About you:This is an ideal role for someone who enjoys being part of a team who are committed to supporting people through difficult times. The role requires someone who has excellent communication skills, who can readily adapt their style to connect with a varied range of people on a day to day basis, including bereaved people; professionals from NHS, Social Work and Education; colleagues; and partner agencies. You will be someone who enjoys being at the core of operations, who enjoys variety and embracing change.

In addition to strong communication skills, you will be highly organised with robust IT skills and have a keen interest in embracing everchanging tech to support our services. You will be confident organising your own workload, managing conflicting priorities and being part of a team working towards a common goal.

About the organisation:We are Scotland’s leading bereavement charity who provide bereavement support to anyone in Scotland who needs us. The range of support includes helpline, individual and group counselling support, children and young people’s services, bereavement support and training to workplaces……and so much more! crusescotland.org.uk

The support services offered to clients are delivered by a volunteer workforce who are trained to professional standards and it’s fair to say that their motivation and commitment is contagious. We value their contributions highly, and ensure an excellent programme of initial and ongoing training, as well as support and development opportunities for them.

About the Role:The Client Services Co-ordinator role will support and improve client services across Cruse Scotland. The post-holder will work closely with the Director of Client Services; our 4 geographical area teams; and our helpline team. Key tasks of the role will include: ongoing co-ordination of client waiting lists; talking with bereaved clients and referrers to advise of all options available; data management and input; and supporting the implementation of changes, where new processes are identified

Areas that we are currently exploring changes within include: reviewing and improving client pathway to support National & local processes, changes to telephony and improvements to client administration systems. It would be expected that the post-holder would play a key part in reviewing and supporting the implementation of these.

Given the nature of the work, ongoing training and supervision is provided.

Your new colleagues: Our volunteer workforce of 250 people are located in communities across Scotland, and are supported by a small but mighty staff team of 22. The staff team comprise a mix of roles and talents, which include the co-ordination of client services, management and training of volunteers, income generation and governance of the charity. As a staff team of 22 we connect fortnightly to ensure a real sense of community and enjoy good relationships across the team

Feedback from our staff satisfaction survey included:

“I haven't been here long but I can confidently say Cruse Scotland is one of the best organisations I have worked for, both from work and flexibility and overall organisation support from all staff and management”

“I find Cruse Scotland to be a very inclusive organisation with a great ethos, responsive to staff and volunteers”

Step Up and Shape the future with TPS

Are you ready to take your first step onto the management ladder?

Do you have a passion for helping vulnerable people enjoy as much fulfilment as they can and feel included in their community? If compassion, care and inclusiveness are an important part of who you are, our opportunities to work away from the routine in a demanding, challenging but emotionally rewarding role could be for you.

This is an exciting opportunity for an Assistant Service Coordinator with Turning Point Scotland where no two days are the same!

About the role

As an Assistant Service Co-ordinator, some of the responsibilities that you will carry out are:

• Provide support and assistance (practically and emotionally) to people we support in accordance with their support plans and the service aims.

• Assist the Service Manager and Service Co-ordinator to direct and manage the day-to-day operations within the service and to provide line management support to the staff team.

• Devise, review and update support plans, record events and observations and keep appropriate records as required in the service.

• Manage and supervise smaller teams on a day to day basis providing guidance, instruction and direction.

About You

You will have a genuine commitment to use your skills and experience to support people to live their best lives. You will be supported by an incredibly approachable management team, allowing you to expand on your existing knowledge whilst developing new skills. You will have flexibility to work on a rota.

You will have experience of learning disabilities, coaching and developing staff.

About Us – Perth & Kinross Service

At Turning Point Scotland Perth & Kinross, we deliver services for people who have a learning disability or autism and unique and complex behaviours which challenge the service: many of the individuals we support have some forensic histories. We support people who live in 24/7 supported accommodation projects. We also provide support within our outreach service to people with learning disabilities within the area of Perth & Kinross.

We work in a person centred way tailoring support to meet the needs of the people we support maximising choice and autonomy while assessing and managing risk in conjunction with the Tayside Risk Management Group.

Please note that IT skills are required for all our vacancies.

Where applicable, successful candidates will be required to register with the SSSC within 6 months of start date.

Turning Point Scotland offers a Salary Matching opportunity based on experience and within the salary scale points.

An exciting opportunity has arisen for a dynamic and experienced manager to oversee the day-to-day management of Cruse Scotland South Area, this includes our teams in Edinburgh, The Lothians, The Scottish Borders, Forth Valley and Stirling.

Candidates are required to have excellent interpersonal and organisational skills to provide volunteer managerial support, which is often provided from a distance.

Excellent communication skills are essential as the postholder is required to respond effectively to a wide range of enquiries which includes bereaved people. You will be required to establish effective working relationships with a range of Cruse Scotland volunteers and staff, as well as funders and partnership organisations. Experience of volunteer management would be advantageous.

Due to the geographical spread of the role, from time to time the postholder will be required to travel to each of the service bases within South Area; and to other locations within Scotland for meetings and training.

Whilst the role is hybrid, we have an office base in Leith so there will be a regular requirement to have a routine presence in the office.

About the organisation: We are Scotland’s leading bereavement charity who provide bereavement support to anyone in Scotland who needs us. The range of support includes helpline, individual and group counselling support, children and young people’s services, bereavement support and training to workplaces……and so much more! crusescotland.org.uk The services offered to clients are delivered by our volunteer workforce who are trained to professional standards and it’s fair to say that their motivation and commitment is contagious. We value their contributions highly, and ensure an excellent programme ongoing training and connection as well as support and development opportunities for them.

Your new colleagues: Our volunteer workforce of 250 people are located in communities across Scotland, in our North, South, East and West Areas, and are supported by a small but mighty staff team of 22. The staff team comprise a mix of roles and talents, which include the co-ordination of client services, volunteer management and support, training, income generation and governance of the charity. As a staff team of 22 we connect fortnightly to ensure a real sense of community and enjoy good relationships across the team

Feedback from our staff satisfaction survey included:

“I haven't been here long but I can confidently say Cruse Scotland is one of the best organisations I have worked for, both from work and flexibility and overall organisation support from all staff and management”

“I find Cruse Scotland to be a very inclusive organisation with a great ethos, responsive to staff and volunteers”

At Help for Heroes, we believe those who serve our country deserve support when they are wounded. Every day, men and women have to leave their career in the Armed Forces as a result of physical or psychological wounds; their lives changed forever. We help them, and those still serving, to recover and get on with their lives.

And who are we you’re wondering? We are experts and beginners. Generalists and specialists. Ordinary people with an extraordinary passion towards making a positive change to the lives of our veterans (and having fun while doing it).

As One Team we share a philosophy – I.C.A.R.E. It’s the way we walk and talk, the way we interact with others and how we approach everything we do. We are: Innovative – Collaborative – Authentic – Resourceful – Energetic.

We have an incredible opportunity for a COMMUNITY BUILDER to join our Community Development team.

Please see below for more information on what just might be your future role.

About The Role

As a Community Builder, you will be at the heart of our Asset-Based Community Development (ABCD) approach, supporting the charity’s objective to enhance reach with a focus on enabling a positive impact for members of the armed forces community facing challenges. You will do this by creating sustainable, community-led solutions that enhance their well-being. You will identify strengths within local communities, foster meaningful connections, and utilise this to create new networks and drive positive change.

We are looking for a motivated and dynamic individual who is passionate about collaboration and community-led change. If you believe in the power of strong, connected communities, this role is for you.

Working closely with Community Development Managers across regions within the UK, you will create opportunities for members of the Armed Forces community and their families to re-engage with Help for Heroes and their local community.

About You

You will have experience of working alongside communities to create the conditions for community-led change, ideally with experience of Asset-Based Community Development. You will have good organisational skills, energy and the ability to listen, build relationships, and inspire collaboration which will be essential in creating positive, lasting change.

Key Responsibilities

• Conduct outreach to celebrate community strengths and foster engagement.
• Develop and embed an ABCD-informed way of working.
• Identify ‘Connectors’ across the community and provide opportunities for them to come together regularly to exchange learning and map community assets. Facilitate gatherings that empower community members to share their strengths, co-create initiatives, and foster a sense of belonging and ownership.
• Encourage and support community-led action in response to local AFC needs/ interests through peer led/ co – designed initiatives.
• Increase awareness of challenges faced by military personnel, veterans, and their families.

We are looking for someone with:

• A Community Development qualification and/or at least 3 years' experience in community development or a similar role with transferable skills.
• Strong communication and interpersonal skills, with the ability to build relationships that drive action.
• Experience working within an integrated multi-disciplinary service.
• A track record of successful collaboration with partners and stakeholders.

PLEASE NOTE:

The successful candidate will need to be based within an hour’s commute of their allocated locality and there is a requirement to travel within a 75-mile radius of this location (travel expenses covered). The successful candidate must possess a valid full UK driver’s license and have access to a reliable vehicle with business insurance for work purposes.

The successful candidate will work 35 hours a week over 5 days, including evening and weekend work as required by the company. Flexibility in working hours is necessary to ensure a total of 70 hours is covered over a 2-week period so please take this into consideration before applying.

About the Team

You will be part of a newly formed Community Development team, dedicated to embedding Asset-Based Community Development. We will amplify the strengths already present in communities, forging lasting partnerships and initiatives that empower the Armed Forces community to thrive. Together the Community Development Managers and the Community Builders will strengthen local communities using resources and networks that are readily available. You will do this to proliferate opportunities for sustainable participation and engagement alongside a multi-disciplinary team in order to support the Armed Forces Community to live well after service.

Please see the job description for more details.

Due to high demand, we may close this vacancy early

About Us

Help for Heroes believes those who serve our country deserve support when they’re wounded. Every day, men and women have to leave their career in the Armed Forces as a result of physical or psychological wounds. The Charity helps them, and their families, to recover and get on with their lives. It has already supported more than 26,500 people and won’t stop until every wounded veteran gets the support they deserve.