We are excited to announce a new staff role within Cruse Scotland for a Client Services Co-ordinator. This a great opportunity for someone who is keen to help bereaved people access the right bereavement support at the right time.

About you:This is an ideal role for someone who enjoys being part of a team who are committed to supporting people through difficult times. The role requires someone who has excellent communication skills, who can readily adapt their style to connect with a varied range of people on a day to day basis, including bereaved people; professionals from NHS, Social Work and Education; colleagues; and partner agencies. You will be someone who enjoys being at the core of operations, who enjoys variety and embracing change.

In addition to strong communication skills, you will be highly organised with robust IT skills and have a keen interest in embracing everchanging tech to support our services. You will be confident organising your own workload, managing conflicting priorities and being part of a team working towards a common goal.

About the organisation:We are Scotland’s leading bereavement charity who provide bereavement support to anyone in Scotland who needs us. The range of support includes helpline, individual and group counselling support, children and young people’s services, bereavement support and training to workplaces……and so much more! crusescotland.org.uk

The support services offered to clients are delivered by a volunteer workforce who are trained to professional standards and it’s fair to say that their motivation and commitment is contagious. We value their contributions highly, and ensure an excellent programme of initial and ongoing training, as well as support and development opportunities for them.

About the Role:The Client Services Co-ordinator role will support and improve client services across Cruse Scotland. The post-holder will work closely with the Director of Client Services; our 4 geographical area teams; and our helpline team. Key tasks of the role will include: ongoing co-ordination of client waiting lists; talking with bereaved clients and referrers to advise of all options available; data management and input; and supporting the implementation of changes, where new processes are identified

Areas that we are currently exploring changes within include: reviewing and improving client pathway to support National & local processes, changes to telephony and improvements to client administration systems. It would be expected that the post-holder would play a key part in reviewing and supporting the implementation of these.

Given the nature of the work, ongoing training and supervision is provided.

Your new colleagues: Our volunteer workforce of 250 people are located in communities across Scotland, and are supported by a small but mighty staff team of 22. The staff team comprise a mix of roles and talents, which include the co-ordination of client services, management and training of volunteers, income generation and governance of the charity. As a staff team of 22 we connect fortnightly to ensure a real sense of community and enjoy good relationships across the team

Feedback from our staff satisfaction survey included:

“I haven't been here long but I can confidently say Cruse Scotland is one of the best organisations I have worked for, both from work and flexibility and overall organisation support from all staff and management”

“I find Cruse Scotland to be a very inclusive organisation with a great ethos, responsive to staff and volunteers”

Step Up and Shape the future with TPS

Are you ready to take your first step onto the management ladder?

Do you have a passion for helping vulnerable people enjoy as much fulfilment as they can and feel included in their community? If compassion, care and inclusiveness are an important part of who you are, our opportunities to work away from the routine in a demanding, challenging but emotionally rewarding role could be for you.

This is an exciting opportunity for an Assistant Service Coordinator with Turning Point Scotland where no two days are the same!

About the role

As an Assistant Service Co-ordinator, some of the responsibilities that you will carry out are:

• Provide support and assistance (practically and emotionally) to people we support in accordance with their support plans and the service aims.

• Assist the Service Manager and Service Co-ordinator to direct and manage the day-to-day operations within the service and to provide line management support to the staff team.

• Devise, review and update support plans, record events and observations and keep appropriate records as required in the service.

• Manage and supervise smaller teams on a day to day basis providing guidance, instruction and direction.

About You

You will have a genuine commitment to use your skills and experience to support people to live their best lives. You will be supported by an incredibly approachable management team, allowing you to expand on your existing knowledge whilst developing new skills. You will have flexibility to work on a rota.

You will have experience of learning disabilities, coaching and developing staff.

About Us – Perth & Kinross Service

At Turning Point Scotland Perth & Kinross, we deliver services for people who have a learning disability or autism and unique and complex behaviours which challenge the service: many of the individuals we support have some forensic histories. We support people who live in 24/7 supported accommodation projects. We also provide support within our outreach service to people with learning disabilities within the area of Perth & Kinross.

We work in a person centred way tailoring support to meet the needs of the people we support maximising choice and autonomy while assessing and managing risk in conjunction with the Tayside Risk Management Group.

Please note that IT skills are required for all our vacancies.

Where applicable, successful candidates will be required to register with the SSSC within 6 months of start date.

Turning Point Scotland offers a Salary Matching opportunity based on experience and within the salary scale points.

The Fundraising Team is looking for a proactive, methodical and creative fundraiser, who will deliver Bethany’s individual giving strategy, including generating reports and insights, and using data to drive donor engagement and retention, creating engaging campaigns, and developing and recording partnerships on our database.

You will be part of the multi-disciplinary fundraising team, supporting other areas including events and finance. Living our values, you will work with colleagues across the charity so that, together, we can work towards ending homelessness in Scotland one person at a time.

You will be based in our Leith office with some flexible home working.

We require all applicants to have the right to work in the UK for the full duration of the role.

Bethany Christian Trust is a national charity working across Scotland to change the story of homelessness. We run 30 key services from Stornoway to Edinburgh, supporting over 7000 people each year. From our fleet of care vans delivering a warm meal and a chat to people in need, to community employability drop-ins and supported housing, we are here to support individuals at any stage of their journey out of homelessness.

We are committed to helping our employees flourish personally and professionally. Below are a few examples of the ways we support our employees.

• Bethany provides 30 days of annual leave initially to all contracted staff, rising to a maximum of 40 days depending on length of service.
• Bethany provides enhanced payments for maternity, paternity, and adoption.
• Bethany operates a company pension scheme to which all staff are auto-enrolled, with option to opt out. We will match any staff member’s pension contribution up to a maximum of 5%.
• Bethany provides a death in service benefit scheme.

As a church community we want to continue to follow God’s leading to make disciples and we are looking to build on and develop these connections in order that those in the local area have the opportunity to find faith in Jesus Christ.

Taking an active leadership role, alongside the minister and congregation, we are now seeking someone with passion and experience in outreach to lead us in extending and developing our existing work, and creating fresh opportunities for making disciples.

You will bring a collaborative approach with experience of leading new initiatives and working positively with volunteers which will enable you to work with us in developing our connections in the community.

We want to enable as wide a range of candidates to apply as possible and so we are open to applications being submitted on a full or part-time basis as well as flexible working.

It is an essential requirement of this role that the post-holder is a committed Christian with a live Church connection which is a Genuine Occupational Requirement in terms of the Equality Act 2010.

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