Victim Support Scotland – Empowering People Affected by Crime

We put victims and witnesses at the heart of everything we do so they are heard, have improved health and well-being, feel safer, more secure, and informed and that we are an effective organisation, that makes a lasting difference.

Who We Are?

Victim Support Scotland provides support and information to people affected by crime and campaigns for victim and witness rights. Regardless of whether a crime has been reported, or when it happened, our services are free, confidential, and tailored to individuals’ needs.

• Our Vision is that people affected by crime – victims, witnesses, and their families – are treated with dignity and respect and are at the heart of the justice in Scotland.

• Our Mission is to ensure that all those affected by crime receive high quality support that will help them to recover from their experiences.

All our work is guided and underpinned by our six core principles of being engaging and compassionate; inclusive and accessible; person-centred; adaptive, flexible, and responsive; collaborative; and knowledgeable and skilled. Now is the time to join Victim Support Scotland, helping us work towards the ambitions of our 5-year plan: Empowering people affected by crime: VSS Strategy 2021-2026.

VSS is committed to the safeguarding and welfare of all of our service users and has a thorough and rigorous recruitment and selection process including PVG scheme checks in place to ensure this commitment is met.

What is the role

This is an exciting opportunity to join our Support for Families Bereaved by Crime (SFBC) team as Key Support Worker, working year round, 35 hours per week. The main hours of work are Monday – Friday 8am - 8pm & Saturday 10am - 4pm. A TOIL policy is in place.

As a member of the team and reporting to the SFBC Manager, the role of Key Support Worker is to provide comprehensive support to families bereaved by murder or culpable homicide. This will involve providing structured social support, emotional and practical support, sourcing and providing up to date information, liaising with other justice and community organisations, supporting the family as they interact with the criminal justice system and helping them to reach a new balance in their lives after trauma. You will play a key part in the ongoing evaluation, development and improvement of the service including advocacy, peer support and support for children and young people. You will work closely with colleagues in other agencies such as counselling services, Police Scotland and representatives from the Crown Office and Procurator Fiscal Service.

This is a complex role in a fast paced environment within a supportive team and you will be expected to show excellent communication skills, high level administrative and recording skills, a commitment to partnership working and ensuring that the needs of families are at the heart of the service through service user engagement and participation work.

If you are looking for a role with a purpose, where you can really make a difference, then this may be the role for you.

What you’ll need to be successful

We are looking for someone who is educated to SVQ3 Level or experienced in a equivalent role, effective leadership style, excellent organisational and time management skills, ability to use own initiative, self-sufficient with the ability to manage own workload and a good observation skills to assess and support victims where they may be unable to articulate their wants and needs due to trauma. Someone with good working knowledge of the voluntary/charity sector is required and willingness to be flexible in working hours and able to travel as required.

Salary: £31,890 - £42,109 per annum. Salary on appointment will normally be at the lower salary point, with progression subject to review - in line with VSS progression arrangements. A higher salary placing will be considered in exceptional circumstances subject to experience demonstrated.

Further details of this role are available in the job description - Key Support Worker

Please note - This post will be subject to a satisfactory PVG check.

To ensure you are in the best position to perform to your highest standards during our selection process, make sure you review the competencies outlined in the Job Description and have prepared examples of times you have successfully demonstrated these behaviours in the past.

What we offer?

When you work for Victim Support Scotland, your wellbeing is important to us. Not only do we offer an enhanced annual leave package of 39 days, but you will also have access to our free health cash plan which includes cover for you and your family across a range of benefits, which include, dental cover, access to a virtual GP, counselling, legal support and discounts on gym memberships, cinema tickets, retail and much more. In addition we offer a generous pension, enhanced maternity and paternity pay and access to a credit union. Supporting employee development is important to us and we offer comprehensive learning and development opportunities.

As a Disability Confident Committed employer, please advise if you require any adjustments in the application process by contacting Jobs@victimsupportsco.org.uk.

We are looking for a Customer Experience Coordinator to join our team and contribute to the mobilisation of new energy advice programmes by setting up, integrating and advising on the Energy Saving Trust world class framework requirements in collaboration with peers.

Who we are

Energy Saving Trust is a leading and trusted organisation, dedicated to promoting energy efficiency, low carbon transport and sustainable energy use. We aim to address the climate emergency and deliver the wider benefits of clean energy as we transition to net zero.

At Energy Saving Trust we don’t just offer jobs – we offer careers. For our people, being part of the effort to address the climate emergency makes working for us truly meaningful and rewarding.

Here are some of the benefits we offer:

• 25 days of annual leave plus bank holidays, with additional leave earned through length of service
• Three extra days off over the Christmas period as a gesture of goodwill
• A competitive pension scheme with generous employer contributions
• Flexibility in our ways of working – work from home, in the office, or a mix of both, depending on your role
• Two paid volunteering days per year – a chance to give back to the causes that matter most to you

The team

An exciting opportunity to become part of Energy Saving Trust’s customer experience team. With the customer at the heart of everything we do, we are dedicated to understanding and continuously improving all things customer experience. Collaborating with project experts and teams, we consult and support on any potential customer touchpoint improvements helping advice teams to succeed in achieving Energy Saving Trust world class delivery objectives.

We collaborate closely with our internal advice teams and Home Energy Scotland (HES) subcontractors to support them to provide a world class service across multiple communication channels and meet or exceed contracted standards.

We achieve this through:

• Continuous evaluation and customer feedback analysis.
• Identifying and implementing continuous improvement areas.
• Supporting and coaching teams in influential and innovative ways.
• Ensuring quality advisor resources and training are in place to aid continuous success.
• Exploring efficiency and digital solutions.
• Collaborating with teams to ensure set up and ongoing use of the Energy Saving Trust world class framework which centres around four pillars to achieve success against our world class strategic objective.

The role

Lead, coordinate, explore or contribute to work on projects that:

• Support business growth whilst maintaining high levels of customer experience.
• Investigate operational and digital efficiency solutions.
• Ensure our ongoing ability to meet or exceed the organisation’s world class strategic objective and customer experience related key performance indicators (KPIs).
• Drive continuous improvement through customer voice and colleague knowledge development.
• Help embed any projects derived from areas of industry best practice
• Contribute to the customer experience team’s vision, team support and overall success.

What you’ll do

• Integrate the Energy Saving Trust world class framework for new programmes.
• Contribute to new programme set up meetings and provide advice to mobilisation colleagues on customer experience considerations.
• Contribute to a wide range of customer experience projects to ensure their success. This includes creating content, exploring and investigating, coordinating and collaborating across teams, and adding value through innovative ideas and insights.
• Suggest innovative projects and ideas to enhance support, adapting to evolving needs and benefits.

What you’ll bring

• A proven track record of having a strong customer focus with a passion for customer experience excellence.
• Experience in supporting the delivery of multiple projects, a strong background in administrative support or demonstratable experience of coordinating multiple tasks and colleagues.
• Proven ability to lead and facilitate meetings with internal and external stakeholders, ensuring clear communication and actionable outcomes in both in-person and virtual settings.
• Strong communication and collaboration skills, with a positive and enthusiastic approach to engaging diverse audiences across various teams and levels of seniority.
• An innovative, creative and solutions focused mindset to add value to projects, with a self-motivated willingness to learn a vast amount of information across a range of subjects and scope out new things

Are you a creative and motivated individual with the passion and drive to support people with a recent diagnosis of dementia to live well in their community?

If so, you can be part of a National Team of Post Diagnostic Support Link Workers (PDS Link Workers) providing high-quality, person-centred support to people living with dementia and their families for a minimum of a year following diagnosis in line the Scottish Government’s minimum guarantee.

The aim of the PDS National Service is to enable people to live well with dementia and is centred around Alzheimer Scotland's 5 pillar model so that people move on to a period of supported self- management.

The model includes understanding the illness and coming to terms with the diagnosis, peer support, connecting and maintaining links with their community along with planning for future care and decision making to develop an outcome focused plan to support their future hopes, desires and aspirations.

Supporting our East Fife locality, the post will be based within the Older Adult Community Mental Health Team at Stratheden Hospital. Alzheimer Scotland’s PDS Link Workers are required to be effective team workers and have the skills to build and maintain relationships with colleagues both within Alzheimer Scotland, the NHS and other stakeholders.

Skills in using digital platforms are essential as we use a blended approach to support people that involve some virtual meetings and on-line groups.

Applicants must hold a recognised relevant professional qualification, have a good understanding of dementia and how it affects people and their families along with excellent communication skills, a warm flexible approach, combined with skills in empathy and relationship building.

In addition, you should have skills and knowledge at the Enhanced Level of the Promoting Excellence Framework or be able to evidence you are working towards its completion.

This post requires a full driving license and access to a car.

For a full job description and person specification please see the attachments section of this advert.

The successful candidate for this post will be subject to a criminal check through Disclosure Scotland.

Fife Carers Centre is a well-established and highly regarded organisation that has supported thousands of families and unpaid carers across Fife since 1995. Our vision is that every unpaid carer in Fife is valued, recognised, and supported to have equal access to a good quality of life. Because Caring Matters.

We are now seeking aFamily Carer Support Workerto join our team in an exciting new role funded byThe Robertson Trust. Based at our centre in Kirkcaldy, the role will also involve regular travel across Fife as well as working from home and in community settings.

In this role, you will provide a sensitive, person-centred support service for unpaid and family carers. You will help carers maintain their physical and mental wellbeing by offering comprehensive, tailored information and support. This includes one-to-one support to enable carers to make informed choices about their own emotional, physical, and financial wellbeing.

Your work will involve:

• Offer practical advice on balancing caring responsibilities, including time management and stress reduction techniques
• Supporting them to develop self-advocacy skills or advocating on their behalf where appropriate
• Assisting carers to identify and achieve their personal goals through the Carer Support Planning process
• Lead group sessions focusing on coping strategies, self-care, and peer support.

Support will be offered for a limited period, focused on empowering carers, building resilience, and helping them to stabilise their caring situations.

Why Work for Fife Carers Centre?

Fair Pay & Benefits

• Competitive third-sector salary
• 32 days' annual leave (including public holidays)
• Additional 3–4 days off over Christmas & New Year
• 6% employer pension contributions (matching employee contributions)
• Paid carers leave (one week for employees who have caring responsibilities)
• Additional 35 hours of annual leave after 5 years of service
• Funded Disclosure Scotland

Work-Life Balance

• Regular Monday–Friday working hours
• Early finish on Fridays

Wellbeing & Support

• Quarterly wellbeing lunches
• Regular support, supervision, and annual appraisals
• Continuous professional development opportunities

Our Commitment

• Recognised as a Carer Positive Exemplary Employer
• Equal and inclusive employer, welcoming applications from all sectors of the community
• Living Wage Employer – ensuring all staff are paid the Scottish Living Wage