Who we are:

At Gateway our goal is to support vulnerable people in our community. Our aim is to provide a range of high-quality services and activities that improves the well-being of the vulnerable people we support.

Are you an experienced and motivated person looking for a new challenge? Join one of the Highlands’ most respected Care Providers as a Registered Service Manager for our Learning Disabilities and our Care at Home Service.

About the Role

This is a new and exciting role within our organisation, offering a unique opportunity to make a significant impact in the community. As the Registered Service Manager, you will Lead a Team of Care and Support Practitioners to implement best practice in the delivery of care and support for adults with learning disabilities and those who receive care at home in our services based in Inverness and Wester Ross. Additionally, you will work alongside local stakeholders and regulatory bodies to uphold compliance and achieve care excellence. The role requires exceptional leadership and organisational skills.

Key Responsibilities

• Lead and manage our Learning Disabilities and Care at Home Services
• Lead, direct, supervise and support a team of dedicated care practitioners to deliver care excellence
• Ensure compliance with all regulatory and legislative requirements
• Develop and implement personalised care plans
• Agree appropriate risk control measures to reduce identified risks
• Work collaboratively with individuals, families and other professionals

About You

• Proven experience in working with people with learning disabilities or in a care at home setting
• Highly motivated with demonstrated commitment and enthusiasm
• Strong leadership and management skills
• Ability to think to think strategically
• Sound working knowledge of Adult Social Care
• Excellent communication and interpersonal skills
• Commitment to delivering high quality care and support
• Ability to work independently and as part of a team

Qualifications and Experience

• Minimum of one year’s management experience
• A recognised management qualification is desirable. A minimum of SVQ level 3 in Health and Social Care as a minimum
• Full Uk driving licence and access to a vehicle
• Required level of Disclosure: Enhanced
• Appropriate registration with SSSC
• Strong Microsoft office 365 skills including Word, Excel, Outlook and Teams

What we offer

• Competitive salary and comprehensive benefits package to support your wellbeing
• Ongoing training and professional development opportunities
• A supportive and inclusive work environment
• The opportunity to make a real difference in the lives of those we support
• Paid mileage for work related travel expenses

Gateway is an established charitable organisation which provides Outreach Care & Support in addition to Supported Accommodations across Highland communities. We currently have the following exciting career opportunity.

A position has arisen for a Service Manager with a positive mindset who motivates and drives others forward with enthusiasm and inspiration. You will display outstanding management skills, be proactive and have the ability to engage with others, leading by example. The role requires an individual with relevant experience in the management of people and care at home services. The Service Manager will be responsible for ensuring that our Care at Home delivery, in Inverness and Wester Ross, reflects best practice and contemporary thinking. In addition, as a member of Gateway’s Senior Management team you will be involved in Gateway’s service planning, performance management, audit and policy development processes.

We are looking for individuals who reflect our Core Values which underpin and form the foundation on which we perform our work:

• A ‘people person’ who can build positive relationships with others;
• Reliable, dedicated and able to meet the physical demands of the job;
• Enthusiastic to promote our Service User’s independence, choice, dignity and respect by ensuring delivery to the very highest standards of care;

Applicants for this position will have experience in the Care at Home sector and be qualified to SVQ Level 3 in Health and Social Care as a minimum. The applicant will be required to gain SVQ Level 4 in Health and Social Care and in Leadership & Management.

Applicants will require to be a member of the Protecting Vulnerable Groups (PVG) Scheme and undertake the necessary vetting checks. All applicants will have a full driving licence and access to their own car for work purposes. This is a full time position. Salary negotiable dependent on experience, starting from £30,000 per year.

Applications are reviewed on a rolling basis, and interviews will be scheduled accordingly. Please note that this vacancy may close early if we receive a sufficient number of applications, so early submission is highly encouraged.

Following the screening and shortlisting process, Life Housing may conduct multiple interviews for the role. This approach provides applicants with the opportunity to showcase their skills and qualifications in various scenarios.

At Life Housing, we empower people to thrive by providing the space to grow, make mistakes, and live independently in the community. We are seeking passionate, compassionate, and resourceful individuals to join our team to support people who are currently experiencing homelessness and help them rebuild their lives through support and tenancy sustainment. If you share our values and want to make a real impact, we’d love to hear from you!

Successful candidates must register with the Scottish Social Services Council (SSSC) within six months of their start date. Following registration, there is an ongoing requirement to achieve the necessary qualifications and engage in continuous professional learning. We are committed to supporting our staff in meeting these requirements through training and development opportunities.

Before confirming someone’s appointment, the organisation is required to carry out the appropriate level of criminal record checks with Disclosure Scotland. Life Housing will ensure all potential employees are made aware of the conditional nature of their appointment until all checks have been completed.

What we offer:

In addition to fostering a supportive and friendly work environment where every team member is valued and appreciated, we are committed to recognising and rewarding your dedication, hard work, and ambition. Your contributions will be acknowledged through professional development opportunities, competitive benefits, and a culture that encourages growth and success.

• Full-time hours. Starting qualifying salary £30,274.34 p.a.
• Additional paid on-call (one week in four).
• Long service awards.
• 34 days annual leave, rising to 36 after 5 years’ service.
• In-house training programmes.
• Continuing Professional Development (CPD).
• 24/7 access to an employee assistance programme, including counselling.
• Life Assurance cover of 3 times your salary.
• Competitive salary and pension options.

Role

As a Support Worker, you will be an integral part of a dedicated team providing safe, secure, and supportive accommodation for those who use our services. Your role will involve offering both practical and emotional support, empowering individuals to build confidence, develop essential life skills, and achieve their personal goals in all aspects of daily living through encouraging independent living.

Main Responsibilities:

The ARCH Resettlement Centre is a dedicated accommodation facility for vulnerable, homeless men aged 21+, providing tailored support to help them navigate the transition to independent living. As a Resettlement Support Worker within this service, you will play a vital role in delivering person-centred care, working as part of an established team to empower vulnerable men in a safe and supportive environment. This role operates on a 4-week rolling rota, which includes a variety of shift patterns, including evenings, weekends, and public holidays, ensuring continuous support for the individuals in our care. This role is on average 40 hours per week.

The Support Worker will:

• Collaborate with the team to provide safe, secure, supported accommodation for homeless individuals.
• Utilise the case management system to support, review, monitor, and evaluate, ensuring positive, person-centred outcomes in compliance with organisational, statutory, and legislative requirements.
• Maintain and update all recording systems and documentation, including occupancy agreements, in accordance with relevant policies, procedures, and practice guidelines within required timeframes.
• Plan and facilitate support group work, meetings, reviews, and other internal/external meetings in alignment with the individual's support plan.
• Offer general advocacy and advice, assisting individuals in meeting the conditions of their occupancy agreements.

Support Worker Role Profile

About You:

• Genuine Passion for Helping People: Demonstrate a sincere and unwavering commitment to supporting and improving the lives of individuals in need.
• Relevant Experience: Ideally, possess at least a minimum of one year of experience working with vulnerable populations and managing challenging behaviours. This experience can be derived from personal, voluntary, or professional engagements.
• Adherence to Standards and Regulations: Exhibit a strong commitment to practising in accordance with the Scottish Social Services Council (SSSC) Code of Practice for Social Service Workers (2024), National Care Standards, and the regulations set forth by the Scottish Commission for the Regulation of Care. Additionally, ensure compliance with the organisation's policies and procedures.
• Empathetic Approach: Ability to relate empathetically to individuals, recognising and respecting their right to make choices and maintain independence.
• Flexibility and Independence: Demonstrate the ability to work both flexibly and independently, adapting to various situations and working effectively as a lone worker when necessary.
• Technical Proficiency: Proficient in using Microsoft Office or equivalent applications, ensuring efficient and accurate documentation and communication.
• Registrational Qualifications: Hold an SVQ 3 or HND qualification in Health & Social Care (Adults) or an equivalent qualification in order to register with the SSSC.

These qualifications and attributes will ensure you are exceptionally well-equipped to provide outstanding support and care to those in need.

We cultivate a culture of mutual care and pride in the services we offer. By joining our team, you will become part of a company with a strong and distinct identity. With the guidance and support of our experienced managers, you will have abundant opportunities for professional growth and career development.

In advancing our work to end homelessness, Frontline Fife Homelessness Services, as a partner of the Fife Employability and Training Consortia (FETC), has created a new and exciting role within its Homeless Prevention team. Working collaboratively with our Housing Advisors and across FETC partners, in this post you will utilise your community development and engagement skills to assist people to access services and make informed decisions to enable them to realise their full potential. You will also play an instrumental role in helping us shape what we do for future impact.

Key Duties

• Work collaboratively with Fife ETC partners to raise awareness of the service and co-ordinate referrals into housing, employment services and community groups.

• Support the development of cross-team working to further integration to enable people to access the right services and community support at the right time.

• Work directly with people using community development approaches to increase their knowledge, resilience and confidence in navigating services and tackling housing-related issues.

• Advocate on behalf of people to resolve issues and achieve positive outcomes.

• Broker referrals to specialist services and other sources of assistance to enable smooth transitions and better outcomes which sustain employment.

About You/Your Values

We want to hear from you, if you:

• are committed to ensuring people's voices are heard and that their rights are upheld,

• enjoy acting as a community connector to enable better access to services and community resources,

• are focused on achieving outcomes with people through collaborative working,

• take pride in all that you do, are self-motivated, and able to work independently/across teams, and above all,

• are compassionate and committed to working with people to end poverty and homelessness.

How We Support Our Team

We endeavour to make Frontline Fife a great place to work and are committed to staff wellbeing, inclusion and working positively through strength-based approaches. Some of the benefits we offer all employees include:

• Working in an open culture with colleagues who are committed to Frontline's values and ending homelessness.

• Fully Funded Training, Support and ongoing professional development

• Reimbursement of PVG and other fees on starting (dependent upon role)

• 32 days annual leave per year with 1 day additional per year served up to 5 years (pro rata)

• Working Monday to Friday (9 to 5pm)

• Flexible/blended working arrangements

• Competitive employer/employee Pension Contribution Scheme

• Business travel allowance

• Free access to a 24/7 employee assistance programme