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Service Manager - Support line

  • Full time
  • £42,500 – £48,900
  • Hybrid: Edinburgh
  • Closing 16th March 2025


  • Advertised from 27th January 2025
  • Reference number: CFS25/02

Role

Do you want to create a safer, brighter future for all children in Scotland?

Children First, Scotland’s national children’s charity, is seeking to appoint a Support line Service Manager. By joining our team, you will help us stand up for children, keep them safe and support them to recover from trauma and abuse through our national and local services.

The role

Based in Edinburgh, with hybrid working an option, the role involves leading on the day-to-day implementation, management, development and growth of our free confidential support line for families, carers and professionals in Scotland.

Today’s generation are facing unprecedented challenges. From mental health, money worries and online harm, to struggles at school, our support line can offer emotional, practical and financial support to any family in Scotland. We also offer advice to anyone who is concerned about a child’s wellbeing.

Taking a child-centred approach, you will work to ensure the safety of children and young people by protecting and promoting their rights.

What we are looking for

You will be an inspiring leader and will possess a degree or diploma in social work, or equivalent professional qualification at SCQF level 9, in addition to recent significant experience in a relevant practice area relating to young people.

What you can expect from us

As well as a rewarding career and development opportunities, we offer 40 days annual leave per year pro rata, a contributory pension scheme, generous maternity/adoption and paternity leave, flexible working opportunities and wellbeing support.

With a supportive and inclusive working environment, the salary for this role is £42,500 - £48,900 per annum.

Our Values

Living our values, you will make a direct impact to the lives of children across Scotland. With love, we put children first. With purpose, we transform children’s lives together. With strength, we do whatever it takes to protect Scotland’s children.

Application notes

Visit our website to find out more and apply

Closing Date: 16th March 2025

Interview Date: It is anticipated that interviews will be held on 27-28 March 2025

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