Services Assistant (Repairs)
- Full time
- £29,086 – £32,324
- On site: Glasgow
- Closing 10th January 2025
- Advertised from 5th December 2024
- EVH Grade 5. Permanent. 35 hrs /week.
Role
Glasgow West Housing Association Ltd is a voluntary, not for profit organisation and a registered charity. With history dating back to 1978, we have a vision of shaping thriving communities. With over 1500 rented properties: Homes are our purpose, service and sustainability is our priority.
The Services Assistant (Repairs) is responsible for the delivery of front-line customer service, liaising with external stakeholders in relation to work orders, maintaining comprehensive and accurate records, and supporting the wider team in the administration of policies and procedures.
The ideal candidates will have a minimum of 3 x SCQF Level 5 or equivalent (including English), customer service experience, including front line resolution of complaints and strong IT skills with experience of reporting.
A summary of key tasks include:
- Front-line customer service role, with primary focus on repairs services including Right to Repair and Insurance claims.
- Wider customer service responsibilities as part of front-line Services Team, including: Point of contact for enquiries in relation to housing management, tenancy and allocations; Assisting tenants and service users in the completion of housing application forms, and liaising with housing applicants in relation to the assessment of housing needs in accordance with GWHA Housing Allocations Policy where required.
- Liaise with external stakeholders as required to ensure effective service delivery.
- Routinely pursuing outstanding work orders to completion including associated administration and invoice approval within delegated authority levels.
- Administrative duties in relation to raising repairs work orders, monitoring progress and completions, liaising with customers and contractors with respect to responsive repairs, stage III medical adaptations and void management.
- Providing a courteous and efficient service to residents and the community.
- Working with team members to ensure duty officer cover.
- Arranging and carrying out house visits as required.
- Supporting the repairs team in the administration of policies and procedures, and in the delivery of team plans, objectives and performance indicators.
- Maintaining and updating records/systems and preparing statistical information for reporting purposes.
- Frontline complaints handling in accordance with SPSO framework and GWHA’s complaint handling procedure. Accurate record-keeping and emphasis on mitigation of complaints through contribution to monthly team evaluation and learning.
- Co-ordination of admin/follow-up actions resulting from customer satisfaction feedback.
- Supervision of others and co-ordinating work deadlines and priorities for Services Administrator(s).
- To carry out any other duties which may be reasonably requested by your line manager to meet the needs of the business.
In return, GWHA offer generous EVH Terms and Conditions including:
- 25 days annual leave and 15 public holidays
- defined contribution pension scheme
- Death in Service Benefit
- Flexible working practices including flexi time, enhanced occupational maternity, paternity and shared parental leave
- Cycle to work scheme
- Specific GWHA benefits including; annual service commitment award, long service award and additional festive leave
- Professional development & training opportunities
Post subject to satisfactory Disclosure Check.
Application notes
Closing Date: Friday 10 January 2025, 12noon
Interview Date: Monday 27 January 2025
For further information and an application pack, please visit our website: gwha.org.uk
For an informal discussion, please email recruitment@glasgowwestha.co.uk in the first instance to arrange a call.
Promoting Equality. Registered as a Scottish Charity NO. SCO01667
Hillhead Housing Association 2000 is a community housing association managing 830 tenancies located in the Hillhead area of Kirkintilloch.
We are looking for a self-motivated and enthusiastic individual to join our high performing housing management team. The role covers all aspects of housing management and in particular provides crucial support to our Housing Officers in terms of waiting list management and allocations, and in the control of lower level arrears.
Additionally, we expect 41 newbuild properties to come off site in Summer 2025 and support will be required in the allocation and letting of these properties.
This post will be predominantly office based with the opportunity to work from home one day per week.
Our ideal candidate will have experience and knowledge of housing management within an RSL setting, including an understanding of how the basics of Housing Benefit and Universal Credit operates. This is a vital customer facing role and the successful candidate should have excellent communication skills, with the ability to develop positive working relationships.
Glasgow West Housing Association Ltd is a voluntary, not for profit organisation and a registered charity. With history dating back to 1978, we have a vision of shaping thriving communities. With over 1500 rented properties: Homes are our purpose, service and sustainability is our priority.
We are looking for a high performing individual to join our Management Team, with responsibility for leading the:
- delivery of projects aligned with our strategic priorities;
- co-ordination of core internal/external services, performance, and stakeholder communication;
- development of comprehensive and accurate records, reporting and administrative systems that demonstrate compliance with legislative and regulatory standards, reflecting best practice and mitigating risk;
The ideal candidate will be further educated to SCQF Level 9 or above and/or will have significant demonstrable experience of RSL reporting requirements or if operating out with the RSL sector will have relevant experience of quality management /performance excellence frameworks. The ideal candidate will also have accomplished ICT reporting and presenting skills, high degree of accuracy and attention to detail.
Key Tasks:
1. Assembling and leading teams to ensure delivery of projects aligned to strategic priorities.
2. Developing robust performance management frameworks.
3. Actively contributing to policy and strategy development, including Equality Impact Assessment and compliance self-assessments.
4. Monitoring and reporting on policy/procedural compliance extending to General Data Protection Regulations (GDPR) and Freedom of Information.
5. Coordinating, analysing and presenting performance and compliance reports across all functions.
6. Ensuring accurate and timely completion of regulatory returns (including the Annual Return on the Charter).
7. Scrutinising and validating performance data & statistics.
8. Liaising with Teams to identify and implement process efficiencies.
9. Ensuring appropriate performance bench-marking.
In return, GWHA offer generous EVH Terms and Conditions including:
- 25 days annual leave and 15 public holidays
- Defined contribution pension scheme
- Death in Service Benefit
- Flexible working practices including flexi time, enhanced occupational maternity, paternity and shared parental leave
- Cycle to work scheme
- Specific GWHA benefits including; annual service commitment award, long service award and additional festive leave
- Professional development & training opportunities
. Post subject to satisfactory Disclosure Check.
Top job! Director of Asset Management
- Full time
- £67,295 – £70,521
- Hybrid: Govan
- Closing 27th January 2025
Are you an experienced leader in asset management, ready to make a lasting impact in the housing sector? Elderpark Housing Association, based in the heart of Glasgow’s Govan community, invites you to become part of our dynamic and dedicated team. As an award-winning organisation, Elderpark has been serving its community since 1975, providing high-quality homes and exceptional service to tenants while championing a culture of care, adaptability, and innovation.
About the Role
The Director of Asset Management is a pivotal position within Elderpark, reporting directly to the Chief Executive Officer. You will lead on all matters related to our property assets, ensuring they are effectively maintained, safe, and of the highest standard. Your responsibilities will include delivering an outstanding reactive repairs service, overseeing component replacement, tenant safety compliance, and driving strategic initiatives that align with our vision of creating vibrant neighbourhoods where everyone can prosper.
You will play a key role in developing and implementing our Asset Management Strategy, working towards net-zero targets, and ensuring robust procurement and contract management frameworks. As a valued member of the Senior Leadership Team, you will inspire and guide your department, fostering a culture of continuous improvement, equality, and wellbeing. This role also involves collaborating with our Management Committee to ensure governance excellence and delivering long-term value for money.
What We’re Looking For
We seek a strategic thinker with strong business acumen, exceptional leadership abilities, and a proven track record in asset management. You will have substantial experience in financial management, stock condition surveys, and delivering high-quality maintenance and repair programmes. Familiarity with the social housing sector, compliance with health and safety legislation, and a passion for making a difference in local communities are highly desirable.
As a highly motivated professional, you will bring innovative solutions to complex challenges and have excellent communication and negotiation skills to build effective relationships with colleagues, tenants, and external stakeholders.
What We Offer
Elderpark Housing offers a modern and supportive working environment where employees are empowered to thrive. Alongside a competitive salary of £67,295 - £70,521 and a generous benefits package, including up to 30 days’ annual leave and a pension scheme with up to 12% employer contribution, we provide opportunities for professional development and a strong emphasis on employee wellbeing.
This is your chance to contribute to the success of an organisation renowned for its excellence in learning and development and its commitment to the community it serves.
Board vacancies: Almond Enterprises Limited
- Management Board
- Unpaid
- Remote: Livingstone
- Closing 13th January 2025
Almond Enterprises Limited (AEL) is seeking Board Members from candidates with a keen interest in driving the strategic direction and growth of the organisation to maximise its benefit to the local community. This is a voluntary role with no financial remuneration however travel expenses will be reimbursed.
AEL is a wholly owned subsidiary of Almond Housing Association, and is an established social enterprise, working for over fifteen years to provide cleaning and environmental services throughout West Lothian. The parent company, Almond HA owns over 2,500 properties, 655 garages, and delivers a factoring service for 176 properties.
Much has been achieved by AEL since its inception, however we recognise that it has the ability and resources to do much more. As a subsidiary of Almond HA, it has the ability to deliver real impact within the community and to assist the parent company in achieving the aims of its community impact strategy.
The subsidiary receives support from the Almond HA Board and senior management team. Almond HA delivers large programmes of planned and cyclical maintenance works and there is significant opportunity for AEL to deliver additional workstreams. We are also keen to create training and employability opportunities for our local communities. AEL is a Real Living Wage employer, and it is proposed that as the scope of services increase the terms and conditions offered to the team will be enhanced.
Having recently appointed a new Chair of the AEL Board, the role of Board member represent an exciting opportunity to help lead AEL through a period of significant growth as it looks to realise its significant potential and increase its considerable positive impact within West Lothian. Commitment, enthusiasm and relevant experience are valuable assets.
We would welcome all applications and particularly from those with knowledge or experience in the following areas:
- Managing and delivering property related services
- Finance
- Legal
- Third sector knowledge
Ideally, we are looking for individuals with an appetite and drive to help AEL increase its activity and range of services. We would love to hear from you if you think you can bring added value, experience, and leadership to the Board. Previous experience as a Board member is not required as induction and training will be provided. The Board currently meets remotely 3 times each year and once in person – in the early evening.
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