Everyday people with chest, heart and stroke conditions are leaving hospital scared and alone. You can be part of our mission to make sure that there is no life half lived in Scotland.

By joining Chest Heart and Stroke Scotland (CHSS) as Head of Service Delivery (Triage, Clinical & Support Line Operations) you can be the difference between people just surviving and really living.

You will be part of Scotland’s leading charity providing support to people with chest, heart, stroke and long covid conditions to live life to the full again. Our Community Healthcare Support Service model forms a nationwide network of local support groups, nurses, volunteers and one-to-one support teams helping families adjust to life with a heart or lung condition, long covid or after a stroke.

To support the delivery of our ambitious NLHL strategy, CHSS is seeking to appoint a transformative leader as the Head of Service Delivery (Triage, Clinical & Support Line Operations). In this pivotal role, the post holder will spearhead the operational execution of our clinical services across Scotland, shaping the future of clinical service provision for those we serve.

A critical mandate of this position will be to implement a unified single point of access to CHSS Services. This will ensure that routes into our service provision for partners, referrers and those with our conditions, is effective, meets their needs and will enhance the overall value of our offerings.

Collaboration is essential in this role, and the post holder will work closely with the Head of Service Delivery (Prevention & Community Service Operations) to co-lead the development and implementation of a whole system approach to supported self-management. This includes the strategic expansion and dissemination of our NLHL model throughout Scotland, encompassing all clinical services. The post holder will strive for best practice in the delivery of care/support of people living with our conditions and will hold responsibly and accountability for rigorous clinical governance and quality assurance of our services fulfilling our obligations to both partner contractual regulations and national legislation.

The role will strategically and operationally support a culture that inspires service excellence, innovation and underpins the principles of supported self management across all service provision, ensuring that our contributions to the broader health and social care systems are both impactful and demonstrably beneficial.

CHSS is seeking an exceptional leader with in-depth knowledge of the health and social care landscape, who comprehends the evolving needs of service delivery and supported self-management for both individuals and our partners. Applicants should possess a current NMC or HCPC professional registration and bring substantial managerial and leadership experience from within the health, social care, or third sector arenas.

A foundational objective of this role will be to lead the implementation of a streamlined single point of access for our services across Scotland. Therefore, prior experience with triage services, systems design, and service redesign will be a distinct advantage. This is an opportunity to make a profound impact on the lives of individuals living with our conditions and to elevate the standards of care provided by CHSS.

The line manager is happy to take enquiries if you have any questions prior to applying for the role. Please email joanne.graham@chss.org.uk if you wish to raise any questions.

CHSS employees enjoy a variety of organisational benefits including: Company pension scheme, generous holiday allowance, company sick pay, employee welfare support and life assurance.

CHSS also supports flexible recruitment through Working Families and we are “Happy to Talk Flexible Working”.

Are you a passionate leader ready to make a difference in the social care sector? We’re looking for a Director of Corporate Services and Governance to oversee our finance, human resources, shared services, IT, governance, risk management and quality assurance functions. This is an exciting opportunity to play a vital role in shaping our organisation’s strategic direction and ensuring we deliver high-quality, efficient services aligned with our mission.

At Care Support Scotland, we are dedicated to providing high-quality social care services that enhance the lives of those we support. As a forward-thinking and compassionate organisation, we champion a culture of inclusivity, collaboration, and innovation.

About the role

Key Responsibilities:

• Leadership & Management: Actively participate in the Senior Leadership Team to support the organisation’s objectives and aims. You will provide strategic leadership to the teams, ensuring compliance with legislation and regulatory requirements. You will lead the Corporate Strategy, Business Plan, and Performance Management Framework.
• Financial Management: Ensure efficient financial operations, overseeing budget preparation, treasury management, and long-term financial planning to ensure compliance with financial reporting requirements.
• ICT Function: Develop and coordinate an ongoing ICT strategy that maintains the integrity and security of our network, along with effective disaster recovery plans.
• Shared Services: Ensure GDPR compliance as the Data Protection Officer. Oversee procurement processes to ensure value for money and take strategic responsibility for Health and Safety. You will also be responsible for maintaining and regularly reviewing business continuity plans.
• Governance & Assurance: Serve as Company Secretary and lead the organisation’s approach to quality improvement and management, establishing a robust quality assurance framework and timely management information infrastructure.
• Partnership Working: Proactively engage with partnership working to enhance our reputation, representing the organisation in the community, and leading suppliers and outsourced providers in delivering high quality services
• Human Resources: Develop and implement people strategies that align with our values and ensure compliance with employment law. Lead talent identification and recruitment strategies while managing complex employee relations issues.
• Strategic Planning & Organisational Leadership: Contribute to the strategic direction of the organisation, fostering a culture of collaboration, compassion respect, and accountability. Ensure Continuous Professional Development (CPD) is a priority across the organisation, and teams are supported to learn and reflect.

Your Benefits:

We offer an exceptional benefits package to ensure your personal and professional well-being:

• 33 days of annual leave, with additional leave as you grow with us
• A flexible hybrid working model to support work-life balance
• Matched employer pension contributions up to 6%, ensuring your future security
• Additional perks like a Season Ticket Loan, Employee Assistance Programme, Holiday Purchase Scheme, Cycle to work scheme and more

Why Join Us?

At Care Support Scotland, you will be part of a mission-driven organisation committed to making a meaningful impact in our communities. We offer a collaborative and supportive environment where your professional development is a priority, and you can lead transformative initiatives.

If you’re a forward-thinking, values-driven leader ready to make a meaningful impact, we’d love to hear from you!

About you

We are looking for a strategic leader with a proven ability to drive transformation across key corporate functions, who thrives in a fast-paced, mission-driven environment.

Essential qualifications:

• A relevant degree (at least SCQF level 10 or above) or equivalent professional qualification in HR, Finance, ICT or Business Management
• A recognised management qualification (SCQF level 10 or higher) or evidence of substantial management training and development that is in line with the learning outcomes of a management qualification.

Essential experience:

• Significant experience of leading and managing a range of corporate services functions at a senior level, preferably in the social care or charity sector
• Experience of leading and managing change and innovation, using recognised change management methodologies, within a complex environment
• Demonstrable knowledge and understanding of current employment law and best practice in HR management, learning and development, and employee engagement
• Proven track record of developing and implementing effective HR, EDI, and workforce strategies, policies and procedures that support organisational objectives and culture
• Extensive experience of overseeing the delivery of ICT, digital transformation, marketing and communications projects and services
• Strong financial and commercial acumen, with the ability to manage budgets and ensure value for money
• Excellent leadership and communication skills, with the ability to influence, motivate and inspire others at all levels
• Evidence of strategic thinking and planning, with the ability to translate vision into action
• A robust knowledge of risk management approaches and leading on strategic risk management.
• Experience of working collaboratively and constructively with internal and external stakeholders, including Board members, regulators, funders, and partners
• Commitment to the values and mission of Care Support Scotland, and to promoting equality, diversity and inclusion

Desirable qualifications:

• A postgraduate qualification (SCQF level 11 or above) in a relevant field
• A professional membership of a recognised body such as CIPD, CIMA, BCS, CMI, ICAS
• A project management qualification

Desirable Experience:

• Knowledge and understanding of the social care sector in Scotland and the regulatory framework that applies to it
• Experience of fundraising, income generation, or business development

If you're a forward-thinking, values-driven leader who is ready to take on a strategic role that will shape the future of social care, we’d love to hear from you. Apply today and be part of a team making a tangible difference