Bellshill & District Citizens Advice Bureau is a trusted and well-respected organisation providing a free, confidential, independent and impartial service for community residents on a wide range of issues . It enjoys high levels of client satisfaction, and the excellence of its training programme is widely recognised. Its volunteer workforce and paid staff are fully committed and strive, with limited resources, to provide the advice sought by thousands of clients each year.

This new role will provide vital support to Bellshill & District CAB by delivering business development activities to ensure a sustainable future for the CAB as the preferred advice provider in Bellshill and District. This includes, but is not limited to, being the driving force behind generating new funding agreements, while maintaining the investment loyalty of present funders.

For further information about the role, please see the job description.

Citizens Advice Scotland runs a series of national specialist services as projects which require centralised project support. You will work as an integral part of the national projects team, with your primary role being the management of relationships between our project teams and the senior management of advice bureaux across the country through proactive engagement, communication, planning and reporting with participating member organisations of Citizens Advice Scotland.

As the Project Engagement Officer, you will ensure regular collaborative communication with both external and internal stakeholders on matters relating to service delivery and reporting, service development and changes, new projects and related implementation. You will foster a member-focused culture, and support colleagues to communicate and engage members effectively on related matters.

This role offers you the opportunity to work at the heart of supporting Scotland's largest independent advice network and to make an invaluable contribution to citizen’s lives.

This role offers you the opportunity to work at the heart of supporting Scotland's largest independent advice network and to make an invaluable contribution to citizen’s lives.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions. We want our people to have a great work life balance and we have designed our working practices and benefits to support this. Here are some of things our employees benefit from: a 35-hour full time working week, 40 days annual leave, genuine flexibility in working hours with a flexi-time system, and hybrid working opportunities for every role.

Citizens Advice Scotland is committed to promoting diversity and inclusion. We offer a range of family friendly, inclusive employment policies and flexible working arrangements to support all our staff. We are also committed to equality of opportunity for all and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

CAS provides options for hybrid working to allow employees to balance their time attending the office with time working from home. The number of days you will be able to work from home each week will be dependent on your job role and can be discussed as part of the recruitment process.

Blue Triangle is a social care organisation that empowers people to thrive, by delivering solutions in connected communities which focus on the needs of each individual. We are looking for enthusiastic people who share our values (Kind, Passionate and Creative) to join our services accommodating and supporting people experiencing homelessness and empowering them to thrive.

You will already be registered with the Scottish Social Services Council and hold an HNC or SCQF Level 7 in Social Care and have experience of supervising and motivating others.

Blue Triangle recognises and actively promotes the benefits of a diverse workforce and is committed to treating all employees with dignity and respect regardless of race, gender, disability, age, sexual orientation, marriage or civil partnership, pregnancy or maternity, religion or belief.

We welcome applications from all sections of the community.

What we offer:

Aside from offering a supportive and friendly environment where our people are valued and appreciated, we’ll see that your hard work and drive to succeed is rewarded.

• Competitive Salary and Pension Options
• Full time & Part time hours available
• Double pay for festive bank holidays
• Long service awards
• Fully funded SVQ4
• Access to our benefits platform with high street voucher and tech discounts and cycle to work scheme to name a few!
• Inhouse training programmes
• Significant Gym discounts
• Continuing Professional Development (CPD)
• 24/7 access to employee assistance programme, including counselling
• A wide range of family friendly policies
• Life Assurance cover of 3 times your salary
• Credit Union
• £200 refer a friend scheme

And many more!

About the Role:

As Assistant Service Manager, you will support the Service Manager in the management of a team delivering quality housing support and management service and to support people with multi-complex needs/homeless in crisis and/or previously looked after or accommodated people, to build their skills and confidence to sustain their own tenancy.

Main Responsibilities:

This Assistant Service Manager role working at Viewpark involves working on a rota covering various shifts. This role involves working 35 hours per week. The Assistant Service Manager will:

• work as part of a team providing safe, secure, supported accommodation for homeless people.
• assist the Service Manager to oversee and assess the support, review, monitoring and evaluation through the case management system to achieve a positive person-centred outcome for each supported person in line with Blue Triangle, statutory and legislative requirements.
• manage staff and others where appropriate (e.g. students, trainees etc.) to meet the objectives of the service, including participation in the recruitment and selection process.
• manage the service in the absence of the Service Manager.
• assist in managing all aspects of the service in line with Blue Triangle, statutory and legislative requirements.
• manage and deliver staff related systems and procedures such as annual leave, absence management, staff meetings, staffing cover and rotas.
• assist the Service Manager in all aspects of quality assurance monitoring both internal and external, and implementing appropriate action plans
• assist the Service Manager in maximising the service income, monitoring spend and completing all financial procedures accurately and timeously, liaising with senior management and finance team and relevant external agencies.

About You:

• To join us, you need to have a genuine passion for helping people.
• You’ll have experience of working with vulnerable people and challenging behaviour which can be from personal, voluntary and/or professional experience.
• Experience of supervising and motivating a team either in a work setting or informal setting.
• Demonstrated commitment and ability to undertake care practice in accordance with Scottish Social Services Council (SSSC) code of practice, National Care Standards, Scottish Commission for the Regulation of Care and the Associations policies and procedures.
• Ability to relate empathetically to people and recognise their right to choice and independence.Ability to work flexible hours as required.
• Able to use Microsoft or equivalent applications competently.
• Hold an SVQ level 3 or above and be willing to work towards an SVQ 4.
• We care about one another whilst taking pride in the service we offer. You will be working in a company with a strong identity and with the guidance and support of experienced Managers you will be able to develop in your career.

About us

At Sense Scotland we deliver vital support that makes a real positive impact to vulnerable individuals, and we value the work each staff member provides to ensure key goals are supported for those we care for. Our vision is for the people we support to live meaningful independent lives in a world that supports them to achieve their own ambitions. We do this by committing to our core values in practice and align this to all we do. We want our colleagues to feel valued and recognised for the life-changing work that they deliver. By joining our team, you'll not only help us achieve the delivery of high-quality care and support, but you’ll also be a key player with supporting and maintaining a developing, high performing and valued workforce.

About the team

The learning and development team is dedicated to providing a high-quality and innovative blended learning programme for all staff. It is their primary goal to ensure that, through the Sense Scotland L&D framework, they continually develop and maintain highly skilled staff who can meet the needs of the people we support. The team develop and oversee the training and development across all areas of the organisation, from face-to-face and virtual delivery as well as eLearning modules and ongoing development through focused, service-specific support.

The team continually develop learning and development initiatives based on ongoing need. They are committed to exploring using digital methods to deliver training while improving digital literacy. By keeping abreast of changing healthcare and communication training strategies, as well as the rapidly evolving digital landscape which promises to revolutionise learning, Sense Scotland maintains a pioneering approach to learning and development and we want you to be apart of that.

About you

Are you already a trainer within Health & Social Care, or a nurse or Senior Care Worker looking to develop into the role of a trainer? If so, we are looking to recruit a trainer to join our skilled Learning and development team.

The main focus of the role is to deliver health and social care courses to staff across our services, which are all over Scotland. This role can be based at either our Glasgow, Dundee, or Kirkcaldy office, with travel required across Scotland and the option to work from home.

You will be working in partnership with experienced training colleagues and operational managers and be responsible for delivering high quality and engaging training face to face and occasionally via Microsoft Teams. In addition to delivering training, you will also be assessing competence and coaching new and existing colleagues, and be expected to help nurture and form long-term relationships with new and existing staff, supporting their continuing professional development and training. You should be able to adapt your communication and training style depending on the trainees and naturally build rapport with new people.

Some of the topics you would be required to deliver training in (but not limited to):

• Organisational induction
• Safeguarding
• Epilepsy and rescue medication
• Moving and assisting
• First Aid
• Administration of medication

Expected qualifications and experience

• Minimum SCQF 7 qualification in a care related subject or a qualification that would allow registration with the Nursing and Midwifery Council (NMC) or Scottish Social Services Council (SSSC).
• Experience in training delivering within a health or social care setting
• A minimum of 1 years’ experience within a setting that would develop a detailed knowledge of current issues affecting health and social care.
• Be able to demonstrate a working knowledge of current training and qualification requirements in relation to SSSC registration, organisational policy and procedures, National Health and Social Care Standards and the SSSC Codes of Practice.
• Extremely confident and have a good grasp of IT applications such as Word, Outlook, PowerPoint, Excel, MS Teams.
• Exceptional communication skills, both written and oral are required, as well as excellent organisational skills and to be able to work on your own initiative.
• Be passionate and caring about what you do.
• Be able and willing to work flexibly in terms of locations across Scotland and times of day to accommodate staff shift
• patterns and service needs – including overnight stays and unsocial hours (evenings and weekends).
• You must have a full UK driving licence and the use of a car (business mileage is reimbursed), as travel will be frequent and include travel to services all over Scotland.

What would make you stand out?

• Hold or be working towards a learning and development qualification.
• Be qualified to support at least one of the core courses (Epilepsy, Moving and Assisting, First Aid) and be prepared to undertake additional training for trainers’ courses as required.

Working for us

We offer a rewarding role with the opportunity to develop your skills and future career in an enriching environment, some of these include:

• Retention payment of £500 – we reward our people
• 100’s of discount options to use at high street stores, events, cinemas, restaurants and more!
• Earn £250 by referring a friend
• Training and development – opportunities to expand your skills and knowledge via our e-learning packages and so much more
• Generous annual leave entitlement – 24 days annual leave plus 12 Public Holidays which increases with length of service
• Pension scheme to help you save for the future
• Access to our Employee Assistance Programme which offers practical, impartial support on issues impacting your life
• Cycle to Work scheme and HSF Health Plan, your health and wellbeing is important to us.

Our full list of benefits can be found here.

Please note that Terms and Conditions and/or qualifying criteria apply to the benefits listed above.