The Support Worker will provide a combination of personal care, care at home and housing support to people with dementia in their own homes. The post holder will be part of a dedicated team that will ensure that the highest quality of service is provided.

The Support Worker will work 2 or 3 shifts per week with the flexibility to increase hours to meet the demands of the service. The Support Worker will work day shift, backshift, weekends and nightshift.

We are looking for a unique person who can support people with dementia, living within their own home in a Supported Living Service, personalised to the tenants needs.

Our support workers are our most important people as they provide front line support.

Our support workers help tenants to maintain skills and independence by providing support and care with all aspects of daily living

Successful applicants will have a positive approach to dementia. You will also have good communication skills and a caring attitude. A willingness to learn and participate in training is essential. Relevant qualifications and/or experience of working with people with dementia is essential.

We are recruiting – come and join Scottish Families!

We are seeking a Helpline Support Worker (0.8 – 1.0 FTE) to support a number of national programmes and services, including Scottish Families Helpline, Click & Deliver Naloxone, and Bereavement Support services. The post operates as the first point of contact for family members (age 16+) affected by someone else’s alcohol or drug use, and others contacting our Helpline and associated services.

The role includes:

• Helpline & National Support: Providing empathetic support and accurate information, signposting enquiries, taking referrals and all associated administrative processes associated with Scottish Families’ national Helpline. The Helpline contact will be multi-channel (phone and online communication, including email and webchat).
• Bereavement Service Support: Conducting virtual assessments, delivering short-term bereavement support.
• Click and Deliver Naloxone service: Fulfilling Naloxone orders for family members (age 16+) and others resident in Scotland, ensuring data is captured accurately, and supporting overall programme delivery.
• Scottish Families’ Service Directory: Delivering an ongoing programme of content revision of Scottish Families’ National Service Directory to ensure all information is accurate and current, through actively liaising with support services across Scotland.
• Volunteers: Working in conjunction with the Befriending & Volunteering Assistant, supporting our volunteers in their role and handling any escalated complex calls.

The post is located at Edward House, Glasgow – Scottish Families’ national office. Note that staff work flexibly between home and office, but the post-holder is expected to work in the office at least two days a week. The postholder will be required to work some early evenings and occasional weekend hours to support planned Helpline coverage and event commitments. The post will be part of the Scottish Families’ staff team and be supervised by the Development Officer (National Support and Harm Reduction).

We are seeking applicants who are educated to HNC level or equivalent, with experience of providing support and information within a helpline or telephone capacity, and providing support in a health and social care setting. Applicants should have knowledge of issues for families affected by substance use, as well as the ability to listen to and support individuals from diverse demographics, and excellent IT skills, particularly use of Microsoft Office (Outlook, Word and Excel). We are seeking applicants with the ability to identify and evaluate risk relating to safeguarding; an empathetic, non-judgemental approach; and the ability to work in a team and work independently.

Around since 1923, SAMH is Scotland’s national mental health charity. We have represented the voice of people most affected by mental health problems in Scotland for almost 100 years. Today, in over 60 communities we work with adults and young people providing mental health social care support, services in primary care, schools and further education,

among others. These services together with our national programme work in See Me, respectme, suicide prevention and active living; inform our policy and campaign work to influence positive social change. SAMH is dedicated to mental health and wellbeing for all: with a vision of a society where people are able to live their lives fully, regardless of present or past

circumstances.

For Scotland’s Mental Health

About the Role

As part of the Public Affairs and Communications team, the postholder will support the delivery of our communications activity, in line with our strategic communications plan, with the intention of building our profile and managing our reputation.

The postholder will support the use of our brand internally and externally, and provide marketing support to teams across the organisation. This will include the development of content and assets, including merchandise, and coordination of the design and delivery of our marketing campaigns.

What we are looking for

As Scotland’s national mental health charity, delivering around 70 services in communities all over the country, we need to make sure that people know who we are and what we offer. We are looking for a marketer with the skills and knowledge to help us use our brand consistently and effectively, and to generate awareness of, and demand for, the support we offer to people with mental health problems.

You will have experience or knowledge of identifying, understanding, and engaging with different audiences; of promoting and supporting effective and disciplined use of a brand and its assets; and of ensuring that marketing campaigns really hit the mark.

Our ambition is to create a Scotland where people with mental health problems can ask once and get help fast. This is your opportunity to be part of that.

What we will provide for you

You will work in a supportive environment and will be provided with a full induction and training opportunities. You will be given the chance to develop your knowledge and skills, as well as develop professionally. Some of our benefits include:

• Funded continuous learning and development opportunities, access to over 100 courses online in addition to classroom and virtual training sessions
• 30 days annual leave rising to 33 after five years’ service
• Four public holidays
• Two paid wellbeing days off per year to use on what matters to you.
• Team wellbeing budgets
• Workplace pension scheme
• Life Assurance policy
• Employee Assistance Programme

Transform Forth Valley is offering this post in partnership with the Falkirk Health and Social Care Partnership.

This post will be split with 3 days in the Falkirk Self-Neglect and Hoarding Service, and 2 days in the Falkirk Social Inclusion Project.

The aim of the Self-Neglect and Hoarding Service is to support people living in Falkirk who are experiencing issues with hoarding. We currently have an established Self-Neglect and Hoarding Service in Falkirk & Clackmannanshire, with this new post expanding our team. Self-neglect is an extreme lack of self-care, it is sometimes associated with hoarding.

People who experience self-neglect often decline help from others; in many cases they do not feel that they need it or can be overwhelmed by their circumstances and are often socially isolated. This often leads to crisis interventions following a significant deterioration. We work with people who are affected by hoarding disorder and other conditions that result in extreme clutter and chronic disorganisation to make long-term sustainable change. This service aims to provide early, effective, and supportive interventions to those adults who are experiencing self-neglect and hoarding.

We aim to provide early intervention to identify need to offer support and improve outcomes, by reducing health inequalities and enabling adults to realise their potential and be connected to resilient and compassionate communities

The Social Inclusion Project (SIP) supports people who use alcohol and drugs and have backgrounds of offending or other particularly challenging behaviour, to access existing services, referred by partner organisations. The SIP model complements the work of existing agencies/services by supporting people to interact with services when their complex needs (such as substance use, homelessness, mental health illness, learning disability, welfare benefits issues, social isolation and / or family dysfunction) present barriers for their access to care. The collaborative approach between the SIP and existing services is proven to deliver an effective means by which people can access services which they might otherwise struggle to interact with.

This post holder will work directly with the service user to enable their access to an integrated pathway across universal services including the ‘Third Sector’ and wider Health & Social Care services. The service aims to tackle the issues associated with social exclusion by supporting the people affected to enable their engagement with community-based supports.

The post holder will report to the Team Leader. They will work in partnership with colleagues from Falkirk Council’s Housing and Social Work, Police Scotland, Scottish Fire and Rescue Service, NHS Forth Valley and Substance Use Services. In partnership we aim to provide services that are specifically designed to identify, engage, and support individuals. This includes issues of substance use with mental health, physical health, exclusion, learning disabilities, offending behaviour, self-neglect & hoarding, anti-social behaviour, housing, and social problems.

The post holder as an employee of Transform Forth Valley will have a corporate responsibility to contribute to the overall performance of the organisation to ensure that contractual outputs and targets are achieved. There is a responsibility for the post-holder to demonstrate a commitment to continuous improvements in service delivery for the benefit of the service user, the service, and the partners.

The post-holder will be required to work from several operational sites across the local authority areas and work flexibly within an agreed number of hours to maintain the most appropriate level of provision.

Organisational Profile

Transform Forth Valley is a Scottish based registered charity limited by guarantee (SC033772).

Transform Forth Valley is governed by a Board of Directors and is strategically led, managed, and operated on a day-to-day basis by a Corporate Leadership Team consisting of a Chief Executive, Operational and Corporate Service Managers.

Transform Forth Valley offer a wide range of services to support individuals and families who are impacted by inequality, whether this be societal, financial or in relation to their health.

Transform Forth Valley is dedicated to empowering individuals and families to live a more fulfilled life. We work with partners to actively challenge inequalities and to achieve sustainable change.

You can find out more about Transform Forth Valley here: transformfv.org.uk.

Benefits:

• Leave – For full time employees Transform Forth Valley offer 30 days of Annual Leave plus 9 days of Statutory Holiday per annum.
• Pension – If eligible Transform Forth Valley will auto enrol you into our pension scheme where we will contribute 5%, and employee’s a minimum of 3%, of your pensionable salary.
• Wellbeing Days – For permanent members of staff, who have completed their probationary period, Transform Forth Valley offer two day’s paid leave of absence per annum as a ‘wellbeing day’ to support positive mental, physical, and emotional wellbeing for staff.
• Death in Service Insurance – If eligible Transform Forth Valley will place you into the scheme upon commencement of employment and the lump sum benefit is 4 x Basic Annual Salary.