Govanhill Law Centre is seeking a dedicated Legal Clerical Officer to join our team

About Us:

Govanhill Law Centre is a free and confidential legal resource for the Govanhill community. We are a charity and employ qualified solicitors (charity no. SCO30193). We are a branch office of Govan Law Centre and through the legal practice Dailly and Co. Solicitors we undertake expert legal advice, court and tribunal representation in Scotland. Govanhill Law Centre is funded by the Scottish Government, Oxfam & supported by Govanhill Community Development Trust, Govanhill Housing Association and UNISON. We provide legal advice on housing, employment, benefits, education and consumer matters to clients by way of appointments and drop-in surgeries. We can assist anyone living in the Govanhill area, with a focus on enforcing the rights of minority ethnic communities and in particularly the Roma community.

The Role:

The Legal Clerical Officer will provide essential administrative and clerical support to the solicitor and caseworkers at the Govanhill Law Centre. The role is pivotal in ensuring the smooth operation of legal processes, maintaining accurate records, and offering a high level of client service. This position is ideal for someone with strong organisational skills, attention to detail, and an interest in supporting legal services for the community.

Key Responsibilities:

• Administrative Support: Perform general administrative duties, including filing, photocopying, scanning, and handling correspondence (post, email, telephone).
• Client Communication: Manage front desk reception, answer telephone calls, and handle initial client inquiries with professionalism and empathy.
• Document Preparation: Assist in drafting and formatting legal documents such as letters, forms, and court submissions under the direction of solicitor.
• Data Management: Maintain accurate and up-to-date client files, case management systems, and databases.
• Scheduling and Diary Management: Organise and schedule meetings, appointments, and court dates for solicitors and caseworkers.
• File Management: Ensure case files are organised, archived, and maintained according to legal and regulatory standards.
• Other Duties: Perform any other clerical or administrative tasks as required to support the law centre’s day-to-day operations.

Key Requirements:

Skills:

• Excellent organisational skills and attention to detail.
• Strong written and verbal communication skills.
• Ability to manage multiple tasks and prioritise workload effectively.
• Proficient in Microsoft Office (Word, Excel, Outlook).

Personal Qualities:

• A team player with a positive attitude.
• A strong commitment to client confidentiality and professional conduct.
• Empathetic and understanding of the challenges faced by vulnerable individuals.
• A proactive and flexible approach to work.

Blended working model and flexible working hours considered. Locally spoken languages would be an advantage.

Victim Support Scotland – Empowering People Affected by Crime

We put victims and witnesses at the heart of everything we do so they are heard, have improved health and well-being, feel safer, more secure, and informed and that we are an effective organisation, that makes a lasting difference.

Who We Are?

Victim Support Scotland provides support and information to people affected by crime and campaigns for victim and witness rights. Regardless of whether a crime has been reported, or when it happened, our services are free, confidential, and tailored to individuals’ needs.

• Our Vision is that people affected by crime – victims, witnesses, and their families – are treated with dignity and respect and are at the heart of the justice in Scotland.
• Our Mission is to ensure that all those affected by crime receive high quality support that will help them to recover from their experiences.

All our work is guided and underpinned by our six core principles of being engaging and compassionate; inclusive and accessible; person-centred; adaptive, flexible, and responsive; collaborative; and knowledgeable and skilled. Now is the time to join Victim Support Scotland, helping us work towards the ambitions of our 5-year plan: Empowering people affected by crime: VSS Strategy 2021-2026.

What is the role

We are recruiting for multiple Relief Support Co-ordinators to support our team across Scotland. Relief Support Co-ordinators provide cover over weekdays, evenings and weekends. Shifts are offered when they are available, but there is no obligation to accept work.

We are looking for Relief Support Co-ordinators to cover one of the following localities:

• Edinburgh, Lothian and Borders locality
• Highlands and Islands locality (Inverness, Wick, Tain, Lochmaddy, Oban, Stornoway, Campbelltown)
• Central Scotland and Fife - Fife, Dunfermline, Kirkcaldy, Glenrothes, Falkirk, Stirling and Clackmannanshire (Alloa)
• South West locality - (Areas: Ayrshire, Dumfries/Galloway, Inverclyde, east Dunbartonshire west Dunbartonshire Argyle& Bute)
• West locality - (North and South Lanarkshire, Renfrewshire)

**Note that as a sessional worker, and if you are successful, we can agree a specific area within a locality or different localities you would like to cover**

This is an excellent opportunity to contribute to the work of VSS through helping plan service delivery which is provided by a team of skilled and knowledgeable volunteers. You will be involved in planning their deployment to ensure that the service delivered meets the desired outcomes of victims and witnesses of crime, our service users.

If you are looking for a role with a purpose, where you can really make a difference, then this may be the role for you.

What you’ll need to be successful

We are looking for people who are experienced in a similar role. You must be confident to challenge stereotyping, prejudice, discrimination, and bias. The ability to travel across the Highlands and Islands is essential and therefore a current driving licence and access to a car is required.

Further details of this role are available in the job description - Support Coordinator

VSS is committed to the safeguarding and welfare of all of our service users and has a thorough and rigorous recruitment and selection process including PVG scheme checks in place to ensure this commitment is met.

What we offer?

Relief Support Co-ordinators receive an hourly rate of £14.51 per hour. Full training is provided as well as opportunities for further development. Entitled to 5.6 weeks annual leave pro rata.

Victim Support Scotland – Empowering People Affected by Crime.

We put victims and witnesses at the heart of everything we do so they are heard, have improved health and well-being, feel safer, more secure, and informed and that we are an effective organisation, that makes a lasting difference.

Who We Are?

Victim Support Scotland provides support and information to people affected by crime and campaigns for victim and witness rights. Regardless of whether a crime has been reported, or when it happened, our services are free, confidential, and tailored to individuals’ needs. Our vision is that people affected by crime – victims, witnesses, and their families – are treated with dignity and respect and are at the heart of the justice in Scotland. Our mission is to ensure that all those affected by crime receive high quality support that will help them to recover from their experiences. All our work is guided and underpinned by our six core principles of being engaging and compassionate; inclusive and accessible; person-centred; adaptive, flexible, and responsive; collaborative; and knowledgeable and skilled. Now is the time to join Victim Support Scotland, helping us work towards the ambitions of our 5-year plan: Empowering people affected by crime: VSS Strategy 2021-2026.

VSS is committed to the safeguarding and welfare of all of our service users and has a thorough and rigorous recruitment and selection process including PVG scheme checks in place to ensure this commitment is met.

What is the role

This is an exciting opportunity to join our team as a Support Co-ordinator , working 25 hours per week (Permanent) to support victims and witnesses of all crimes + 10 hours per week Fixed Term Contract (FTC) to support victims and witnesses impacted by Anti Social Crime within their local area and linking in with relevant partners to provide advocacy for those impacted by ASB crime.

5 day working week varied between: Monday - Friday in between hours of 8am - 8pm & Saturdays at 10am - 4pm

Primary location: Ayr, however you will be expected to cover all areas of South West locality (Dunbartonshire, Inverclyde, Ayrshire, Dumfries & Galloway).

Reporting directly to a Locality Manager, you will be responsible for ensuring, within your Service(s), that VSS’s local service development and delivery plan is being implemented within your geographical area(s). Service delivery is provided by a team of skilled and knowledgeable volunteers, you will be responsible for planning their deployment to ensure that the service delivered meets the desired outcomes of victims and witnesses of crime, our service users. Responsible for all aspects of a volunteer engagement with VSS at your services, including recruitment, induction, learning and development, ongoing performance management and support. Contributing to business planning and co-ordination ensuring that continuous learning takes place to monitor that the outcomes of service users are being met.

If you are looking for a role with a purpose, where you can really make a difference, then this may be the role for you.

What you’ll need to be successful

We are looking for someone who is experienced in a similar role and can evidence of continuing professional development, effective leadership style, able to build confidence, motivate and improve performance. Analytical skills, must be able to understand, collect, analyse, report and present data. The ability to challenge stereotyping, prejudice, discrimination and bias. Good working knowledge of the voluntary/charity sector is required, as is a willingness to be flexible in working hours and able to travel as required.

Further details of this role are available in the job description - Support Coordinator

Please note - This post will be subject to a satisfactory PVG check.

What we offer?

When you work for Victim Support Scotland, your wellbeing is important to us. Not only do we offer an enhanced annual leave package of 39 days, but you will also have access to our free health cash plan which includes cover for you and your family across a range of benefits, which include, dental cover, access to a virtual GP, counselling, legal support and discounts on gym memberships, cinema tickets, retail and much more. In addition we offer a generous pension, enhanced maternity and paternity pay and access to a credit union. Supporting employee development is important to us and we offer comprehensive learning and development opportunities.