We are recruiting – come and join Scottish Families!
We are seeking a Business Support Administrator (0.8-1.0 FTE) to provide a full range of business and administrative
support to Scottish Families’ Board and staff team across the whole organisation.
The post is based at Edward House, Glasgow – Scottish Families’ national office. Staff work flexibly between home and
office, but the post-holder is expected to work in the office at least two days a week. The post is a national
support role and so involves occasional travel and very occasional out-of-hours working for meetings and events.
The post is part of the Scottish Families’ staff team and is supervised by the CEO. The post is one of two
business support posts within the organisation.
The post-holder will assist in the development, maintenance and implementation of organisational and office systems,
including our Salesforce Customer Relationship Management (CRM) system and HR systems. Responsibilities include
handling basic Salesforce administrative functions including user maintenance, modification of page layouts,
generation of reports and dashboards, creation of new fields and other routine tasks, as well as supporting
financial processing systems (including processing incoming invoices and raising outgoing invoices, financial
record-keeping, petty cash-handling and reconciliation). The post provides secretariat support to the Scottish
Families Board and Business Committee, including minute-taking, as well as business support across the Scottish
Families team as appropriate, to support service delivery. The role also involves preparing high quality
reports, presentation materials and other documents; assisting with event management; and providing
administrative support for Scottish Families networks and meetings.
We are seeking applicants who have a minimum of SVQ Level 3 in Business Administration or a relevant discipline, or
equivalent experience; with experience of the use and understanding of the Salesforce Platform (Customer
Relationship Management [CRM] system); financial processing, systems and record keeping; managing corporate
correspondence; office management; and event management. Knowledge of SAGE or a similar accounting package,
along with awareness of issues for families affected by substance use, and an understanding of the voluntary
sector are all an advantage. Applicants must have outstanding IT skills (including full range of Microsoft
packages and Outlook 365 including Sharepoint); the ability to produce high quality reports, presentations and
other documents; to work on their own initiative with excellent organisational skills, and to prioritise their
workload. You must be able to deal appropriately with confidential and sensitive information, and work to a high
standard with minimal supervision.