Role Summary

To provide professional, friendly, and efficient reception services to Norton Park tenants, their clients, and visitors. This role also includes supporting the management and staff of Norton Park SCIO with administrative tasks and managing conference centre bookings.

Key Responsibilities

Reception Duties

• Answer incoming calls professionally and assist with tenant and external inquiries.
• Greet visitors and follow tenant-specific procedures for visitor management.
• Issue visitor and staff passes; maintain accurate records.
• Update staff records and manage security access systems regularly.
• Serve as an information point for visitors.
• Keep the reception calendar up to date and manage the reception noticeboard weekly.
• Ensure the reception area is presentable at all times.
• Manage the signing-in book during fire drills and emergency evacuations.

Administrative Duties

• Sort and distribute incoming for tenants.
• Prepare and distribute circulars and memos as needed.
• Support the Norton Park SCIO management team with various administrative tasks.
• Oversee and manage daily bookings for the conference centre and meeting rooms.
• Assist with booking enquiries from tenants and external organisations
• Maintain computer files and tenant lists accurately.

Communications and Marketing

• Assist with posting content on social media platforms and engaging with followers.
• Help update the website with news, events, and other relevant content.
• Support drafting and sending internal and external communications, including newsletters and emails.
• Assist with promotion events and activities through various channels.
• Assist in creating and organising marketing materials.

General Responsibilities

• Opening & closing facilities when required.
• Provide coverage for holidays/sick leave
• Follow all health and safety regulations and stay up to date when required.
• Comply with all organisational policies and procedures

Terms and Conditions

Place of Work: Norton Park Business Centre, 57 Albion Road, Edinburgh, EH7 5QY

Hours of Work: 14 hours per week: 9:00 am – 5:00 pm on Thursdays and 9:00 am – 4:00 pm on Fridays (including a 1-hour unpaid lunch break).

Salary: £24,000 pro rata

Pension: Norton Park SCIO run a contributory pension scheme, which staff are encouraged to join. Employer contribution 7% and employee contribution 5%.

Annual leave: Pro rata entitlement of 25 days of annual leave plus 10 public holidays each year. Note: Annual leave must be used during the Christmas and New Year break.

Volunteering leave: Pro rata entitlement of 2 paid days of leave per year for approved volunteering activities.

Health Insurance: Free Healthcare coverage through Benenden Health

Person Specification

Required experience, qualities and skills.

• Interest in working within the Voluntary Sector.
• Ability to work quickly and accurately under pressure.
• Strong interpersonal and communication skills, with the ability to handle stressful situations.
• Ability to work independently and on own initiative.
• High competency in Excel and Word (formal qualifications preferred).
• Strong organisational skills with the ability to prioritise workload.
• Flexibility and a team-oriented, self-motivated attitude.

Desirable criteria

• Formal qualifications in admin or reception services.
• Previous experience in a reception or similar role.

Are you looking to broaden your experience, learn new skills and share your abilities with a wider community?

ACE IT Scotland is a successful and growing Edinburgh-based charity. We provide free coaching and support to people over 50 to help them access everything the digital world can offer.

Working out of our city centre office, we have a small team of employees and a larger bank of volunteers who provide most of our services. These include community services, such as one-to-one coaching, group sessions, information services, and activity groups within local care homes. Demand for our services continues to grow. The recent events have reinforced just how important digital technology is for the health, wellbeing and connectivity of older people.

We have plans and resources in place to move ahead with our strategy of delivering our core services, seeking to help more people in more areas, and exploring more transformational opportunities longer-term.

We're now looking for new trustees to join our Board. The current Board of six trustees meets four to five times a year, normally in person. In between the formal Board meetings, trustees will serve on one or more of six sub-committees which take a more detailed view of the operation. Extensive use is made of remote meetings and online collaboration tools.

We would be particularly keen to hear from potential trustees who have experience of working with older people, the third sector or health and social services. As an organisation we value diversity and we warmly welcome applications from people with protected characteristics.

RESPONSIBILITIES

• embrace our vision for all older people to be connected and reach their full digital potential
• help us to ensure that ACE IT Scotland complies with its Constitution, OSCR regulations and any other relevant legislation
• assist ACE IT Scotland to pursue its goals as laid out in our Strategy 2026
• support the development of ACE IT Scotland future operating models and future strategic plan revisions
• offer guidance, constructive challenge and insight to staff and trustees in relation to change proposals
• be aware of current issues that may impact the organisation

This COSS Adviser post, covering the central belt of Scotland will provide a range of services for communities from one-to-one advice at every stage of the asset transfer/acquisition process, access to Expert Help, networking and training opportunities. Support will also be provided to public bodies including information and feedback on asset transfer processes, facilitating cross departmental meetings and providing ongoing CPD workshops on community ownership.

Vine Trust is looking for an experienced and results-driven Fundraising and Outreach Manager with excellent communication skills to join our Edinburgh-based team. The ideal candidate will have a proven track record in securing funds through grants, corporate sponsorships and events, as well as building strong relationships with donors and stakeholders. They should be organised and strategic, as well as passionate about our mission, values and principles.

About Vine Trust

Vine Trust is an international development charity that collaborates through partnership projects to bring about impactful and sustainable change for families and communities in Peru and Tanzania. A fundamental element of Vine Trust’s working model is connecting volunteers to these long-term partnerships, providing significant reciprocal learning and training opportunities, and advancing the programme’s targeted outcomes.

Since its establishment in 1985, Vine Trust’s activities have grown considerably, responding to needs shared by its partners in Peru and Tanzania. Some key achievements include:

• Delivery of three medical ships to the Amazon Hope Medical Programme in Peru, providing over 2 million medical consultations.
• Introduction of the first ever medical ship on Tanzanian Lake Victoria, delivering over 400,000 medical consultations and becoming the largest healthcare provider to islands in the Kagera region.
• Participation of over 4,200 volunteers in medical, school, or adult team expeditions to Peru and Tanzania.
• Construction of 149 small homes for vulnerable families in the Kilimanjaro region of Tanzania.
• Building four large homes for orphaned children in the Kilimanjaro region of Tanzania.
• Construction of eight homes for street children in Peru.

Central to the success of Vine Trust’s work has been its focus on collaboration and partnership. Vine Trust connects governmental, corporate, academic, and other NGOs from various countries to these projects.

About the Role

The role will primarily be responsible for developing and implementing effective fundraising strategies, for crafting grant applications and for marketing the work of the Vine Trust to volunteers, supporters and stakeholders.

As the Fundraising and Outreach Manager at Vine Trust, you will develop and implement a comprehensive marketing and fundraising strategy to support Vine Trust’s programmes achieving agreed targets and outcomes, consistent with the Vine Trust principles and ethos. You will also act as deputy to Chief Executive in their absence.

Key objectives include:

• Identify and cultivate relationships with potential donors, corporate sponsors, trusts, and foundations.
• Prepare compelling grant applications and manage fundraising campaigns.
• Organise and manage fundraising events, both virtual and in-person, to increase awareness and generate funds.
• Create and execute marketing campaigns to promote volunteer opportunities, utilising digital marketing, social media, email campaigns, and traditional media.
• Collaborate with colleagues, overseas partners and other linked organisations to develop and maintain engaging content for the Trust’s Connections magazine, website and social media platforms.
• Ensure quality control of all fundraising and marketing materials, consistent with the principles and ethos of the Trust.
• Monitor and analyse fundraising and marketing data to assess the effectiveness of campaigns and identify areas for improvement.
• Ensure compliance with relevant fundraising regulations and best practices to maintain the Trust’s reputation and integrity.

Role Requirements

Essential:

• Vine Trust firmly upholds the principle that the manner in which we operate is just as important as the outcomes we achieve. The successful candidate for the position will be fully supportive of Vine Trust’s ethos and principles of how it operates as an organisation. (Vine Trust’s principles can be found outlined on our website).
• Proven experience in successful fundraising, grant writing, and marketing through digital and traditional channels.
• Excellent communication and interpersonal skills, with the ability to work effectively with Vine Trust diverse stakeholders.
• Ability to work on your own initiative as well as part of a team.
• Knowledge and experience of using MS Office.
• Educated to graduate level or relevant experience in a similar field.

Desirable:

• At least 2 years of experience in a related field.
• Experience in the voluntary or international development sector.
• Experience working in cross-cultural projects/activities.
• Experience of working and/or volunteering outside the UK.

Other Requirements:

• Eligibility to work/reside in the UK.
• Full driving licence and access to a car.
• PVG check will be required.

Vine Trust is an equal opportunity employer, and we encourage individuals from all backgrounds to apply. If you're ready to make a lasting impact, foster sustainable change, and promote ethical global citizenship, we invite you to apply for the Fundraising and Outreach Manager position at Vine Trust. Be part of our dedicated team and help us continue connecting people to change lives.