As Programme Manager you will report to the Head of Programme Delivery – Home and Business Energy Scotland, and
oversee and enhance the delivery of the Scottish Government-funded Home Energy Scotland programme.
Who we are
Energy Saving Trust is a leading and trusted organisation, dedicated to promoting energy efficiency, low carbon
transport and sustainable energy use. We aim to address the climate emergency and deliver the wider benefits of
clean energy as we transition to net zero.
At Energy Saving Trust we don’t just offer jobs – we offer careers. For our people, being part of the effort to
address the climate emergency makes working for us truly meaningful and rewarding.
Here are some of the benefits we offer:
- We offer an outstanding pension scheme including employer contributions of up to 9%, 11% or 13%
(age-linked).
- Enhanced parental leave.
- Private BUPA insurance.
- 25 days annual leave plus
bank holidays, with service-linked increases as well as three goodwill days over the Christmas
period.
- Staff wellbeing allowance of up to £25 per month / £300 per year.
Please see our careers page for the full list of
benefits we have to offer and why Energy Saving Trust is a great place to work.
The role
The post holder will work closely with internal teams and contracted advice service partners to ensure ongoing
high-quality advice for Scottish householders. The successful candidate will ensure the service continues to
achieve world-class levels of customer satisfaction across both traditional advice channels and through digital
support. Within the first six months the successful candidate will provide input to service improvement and
design decisions, ensuring Home Energy Scotland aligns with the policy goals of the Scottish Government’s Heat
in Buildings strategy, reduces carbon emissions from households across the country, and supports people
experiencing fuel poverty
The team
Home Energy Scotland is an award-winning advice service that supports hundreds of thousands of households across
Scotland every year to make their homes warmer and more affordable and to reduce carbon emissions. The team
delivers support at scale, responding to both the intensifying climate crisis and cost-of-living
challenges.
What you’ll do
Your role includes driving the programme's development, financial performance, and meeting advice centre targets.
You will manage the advice centre network's requirements, address challenges, and coordinate responses with
the appropriate team members. Leading a team of managers across operations, fuel poverty support, partnerships,
and service improvement, you will collaborate with staff across marketing, evaluation, and digital to ensure
success.
What you’ll bring
- Programme and project management experience and skills with the ability to manage a wide-ranging team and portfolio.
- Excellent relationship-building, influencing, and negotiating skills with the ability to interact at all levels.
- Ability to manage a distributed team and work effectively with indirectly managed teams and contractors.
- Well-developed verbal and written communication skills.
- Results orientated with the ability to prioritise and to work to deadlines.
- Excellent analytical, organisation and time management skills.
- Strong customer focus and a willingness to prioritise quality and customer experience.
- Ability to understand complex IT systems and support their design and development.
- Good financial and commercial acumen.