About East Lothian Foodbank
East Lothian Foodbank is at the forefront of the fight against poverty in East Lothian. We believe passionately that
everyone should have the right to respect, dignity and self-determination, in a world without hunger and
poverty; our advice services and campaigning activities are designed to help achieve these goals, sitting
alongside our core role of providing emergency food & essentials to those who need them.
As an independent Scottish charity, we are also fortunate to be part of a nationwide network of foodbanks, supported
by The Trussell Trust, working towards combatting poverty and hunger across the UK.
About You
We are looking for someone to join our team, who has a similar passion for driving meaningful change in our
community. As one of our key “faces” to the outside world, the role would be suited to someone with strong
communication skills and relationship building skills, who is driven and well organised.
About the Role
The East Lothian Foodbank Service Co-ordinator is at the frontline of our crisis service. As the first point of
contact for our service users and referral partners you must be a confident communicator who can work well
managing multiple tasks in a busy environment. Duties will include processing requests for emergency food
support received via phone, email and online.
You will be taking care of day-to-day contacts and building relationships with partners, service users and others
with regards to our crisis service. You will be expected to handle service user and referral partner information
in line with data handling policy and procedures, notifying the Foodbank Manager of specific requests or
requirements.
As an emergency food service, you may be dealing with people who are often in distress so the ability to deal with
people sensitively and with compassion is required. The core values of East Lothian Foodbank must always be
observed and promoted to ensure we offer the best possible support.
The Service Co-ordinator must maintain good working relations, not only with our referral agents and partners, but
also with our volunteers. The core values of East Lothian Foodbank must always be observed and promoted to
ensure we offer the best possible support to those in food crisis.
In line with our Recruitment and Selection Policy this role will be subject to a criminal record check.