This vacancy has now closed

Retail Administrator

  • Part time
  • £24,000 pro-rata
  • On site: 123 George Street, Edinburgh EH2 4JN
  • Closing 30th June 2024

  • Advertised from 7th June 2024
  • 22.5 hours per week (possibly 30hrs) Salary: £14,040.00 (£12p/h)


Hadeel, the shop, is owned by the charity Palcrafts UK, whose main aim is to relieve poverty in Palestine (primarily in the West Bank and Gaza), by providing a sustainable source of income for Palestinians working in fair trade organisations and social enterprises. Hadeel enables Palestinian fair trade and business development through our shop in Edinburgh, our website, other outlets, local representatives and events. We provide around 20 Palestinian producer groups with access to international customers. These groups include women's co-operatives, a school for deaf children, small family workshops and a few larger enterprises. From time to time, we make grants to these groups to support their sustainability and development. We also seek to raise awareness and support for Palestinian people disadvantaged by socio-economic and political systems, e.g.: by hosting Palestinian speakers, maintaining a small resource centre and organising occasional visits to the producer groups.

We have been based in Edinburgh for 20 years and have extensive sales networks across the UK and beyond. We have a team of dedicated staff and volunteers working in the shop and staffing stalls at external events.

Hadeel is governed by a Council which meets regularly to plan and oversee development of the charity, Palcrafts UK.

The Role

To assist the CBM or Volunteer Duty Manager in the efficient and profitable operation of the Hadeel shop.

Key Responsibilities

1. Operations

  • Maintain and develop database of suppliers and key customers.
  • Mainly perform digital admin tasks including but not limited to: website updating and administration (particularly uploading products), social media administration and other as advised and trained by CBM or his/her deputy.
  • Complete stock-taking & updating stock.
  • Maintaining good order in stock rooms & report on low stock levels.
  • Process incoming and outgoing local & international shop orders and foodstuffs via courier and post.
  • Produce and compile daily/ monthly sales summary and reports according to detailed instructions & per supplier.
  • Pay in takings at bank as required
  • Provide data as required to shop bookkeeper.
  • Maintain shop records in good order. Order local supplies & foodstuffs as required.
  • Maintain and assist in developing a good filing and digital storage systems,
  • Assist in preparation of newsletters and events.
  • Produce posters, signage and labels for store front and events.
  • Attend events and manage outside events / stalls in the evening or on weekends.
  • Communication with staff/volunteers and other involved parties with the Hadeel business as delegated by CBM.
  • Prepare invoices for outside events on the EPOS system. Organise material and products for display. Ensure sales records, money received are recorded and unsold products are returned to the shop. Attend as required.
  • Cover rotas when there is no CBM or VDM available in store.
  • Ad hoc duties as required.

2. Customers

  • Prepare invoices on the EPOS for customer orders.
  • Update stock and sales orders.
  • Maintain adequate stock levels.
  • Assist with E-Commerce sites and website.
  • Securely open and shut premises according to detailed instructions. Prepare shop for trading.
  • Receive customers; answer questions and help with purchases; sell using the till and EPOS.
  • Communicate with customers, retailers, and local representatives as appropriate.
  • Administer the supply of mail orders and refunds

3. Education

  • Ensure supply of promotional material for shop and external events in line with Palcrafts/Hadeel aims, vision and charity status.
  • Organise the schedule/calendar of events, including liaising with organisations/contacts and volunteers.

Individuals must have MS Office experience and good computer along with financial skills.

Application notes

Please apply via email tomanager@hadeel.orgwith a cv and covering letter.

Closing date is 30/06/24