An Investor In People Gold Award Holder
Innovation, creativity and staff engagement are at the heart of everything we do, as it ensures that we are providing our customers with a high-quality service.
As a Scottish charity, we are working to ensure that as many people as possible can benefit from high-quality advice services when and where they need it.
We are looking for individuals who care. Driven to deliver the best service for individuals who need reassurance and advice.
Role Purpose:
You will be at the forefront of delivering a highly accredited service to the citizens of Scotland and the UK by telephone, webchat and Facebook.
You will ensure the provision of quality advice and information across all channels.
You will have the ability to establish the issues the customer is having, explore and understand the individuals needs and circumstances and then give them expert and trusted advice, helping them more forward with their concerns.
Person Specification:
You MUST have previous contact centre experience
Able to demonstrate commitment in previous roles
Dedicated and hard working
Ability and willingness to learn
Reliability
Good communicator
Good listener
Caring
Desirable
• Knowledge and experience of working within the DEBT sector.
• Certification in MATRICS - debt advice training programme
Remuneration:
In return, we offer a competitive salary for a 4-day week within the sector. We also offer 30.5 days annual leave (38 pro rata), 8% pension contribution, death in service insurance. We also provide free coffee/tea from the local coffee shop as well as free food on a Mondays and Fridays.
Benefits:
• Bereavement leave
• Company events
• Cycle to work scheme
• Discounted or free food
• Enhanced maternity leave
• Life insurance
• Sick pay
Schedule:
• Day shift
• Monday to Friday
• No weekends
Work Location: In person
Experience: Debt sector: 1 year (required)
Job Type: Full-time
Pay: £21,032.04-£23,068.56 per year
Schedule: Monday to Friday
Application question(s):
To apply please send CV, cover letter and answers to the 2 questions below to recruitment@advice.scot
Closing date: 3 July