An exciting opportunity has arisen to join the Access to Industry’s Young Peoples Service. You will work in a trauma informed way supporting young people aged 16-21, with complex health and social care issues, to progress towards education, training or employment. You will be part of a small team working one-to-one with young people as well as developing and delivering structured group work.

Key Responsibility areas will include:

Service Delivery:This role will focus on the intensive case management of young people from the City of Edinburgh who have mental health issues which may be a result of adverse childhood experiences. Their challenges to progress may be compounded by emerging issues with substances; offending behaviour; family support; and/or accommodation. You will work in outreach, to engage with Edinburgh’s young people including i.e., schools, Through-Care After-Care, young person’s substance misuse practitioners and HMP YOI Polmont (linking with AI’s Passport CashBack project).

Caseworker support:You will work one to one with young people, assessing their needs, devise action plans and work holistically. Support will be flexible, from employability to welfare advice.

You will work to progress clients into training programmes, employment, and education.

Over time you will develop small-group work programmes that meet the needs of young people you support.

Targets: The project has annual targets and outcomes that you will work towards achieving and achieving evidence of for funders. This is monitored monthly through team meetings and within support and supervision.

Partnership: Pivotal to your role, you will be working with other services and agencies to build positive networks for young people and referral sources into the service.

Administration: You will administer all aspects of the project from referrals, training, progression routes and employer engagement.

AI Team: You will play a part in the wider team of AI through attendance at internal meetings and participation in shared services across the teams.

Quality Assurance & Management Systems: You will maintain excellent records and will maintain case management through use of the Management Information Systems, Helix.

Health & Safety and Property Management: You will ensure a healthy and safe environment, and the protection and best use of property and equipment, by implementing and observing AI policies and procedures. You will ensure that all work opportunities are carried out in accordance with Health and Safety legislation and good practice.

Communications: You will be an effective communicator as you will be working with external agencies, specialist providers and employers and attending meetings on AI’s behalf. You will contribute to internal reporting procedures both written and verbally. You will market the project externally. You will ensure client and organisation confidentiality at all times.

Other Requirements:The post holder will be expected to manage their own caseload and work with minimum supervision partly in an outreach capacity.

Working for a Member of the Scottish Parliament (MSP)

Mark Ruskell MSP is looking for a Casework Coordinator to join his team based in Mid Scotland and Fife.

MSPs are employers in their own right. Under their employment, you will become part of a team supporting them in carrying out their duties. You'll work in a dynamic and fast paced environment to provide an outstanding service for constituents.

Responsibilities

• Supporting with keeping casework up to date and responding to public enquiries.
  • Keeping cases up to date by tracking, logging, and recognising when to escalate issues within team.
  • Meeting constituents on a wide range of issues, including those of a sensitive nature and escalating accordingly.
  • Supporting the Head of Office to investigate patterns of enquiries and produce casework reports.

• Assisting the broader regional team by attending visits, monitoring local issues and media coverage on my behalf.
  • Corresponding with constituents and local campaign groups.
  • Preparing and delivering regular briefings and updates on regional issues to Mark and the broader team.
  • Supporting Mark on visits across the Mid Scotland & Fife Region.
  • Monitoring local and regional media trends.

• Supporting with general regional office administration and acting as front of office for enquiries.
  • Responding to all regional correspondence while professionally managing each enquiry within agreed timescale
  • Building and maintaining relationships with regional organisations, stakeholders, and groups as required.
  • Drafting written correspondence such as letters, requests for information and parliamentary questions and motions.

• Reviewing constituent records and documentation in line with casework GDPR requirements.
  • Ensuring casework filing systems, both electronic and manual, are kept up-to-date in line with GDPR requirements.
  • Ensuring broader administrative and secretarial support is provided.

About You

Requirements

• Have experience of providing professional advice and/or advocacy support in a work or voluntary setting.
• Have the ability to foster good working relationships with a wider variety of stakeholders.
• Be a proactive problem solver with the motivation and resilience to adapt and deal with challenges and find solutions.
• Have excellent written, verbal and IT skills with accurate attention to detail.
• Have a flexible and adaptable approach, being able to use good judgement and work on own initiative.
• Be well organised with the ability to prioritise competing workloads.
• Be patient and sensitive while remaining objective and open minded.
• Be comfortable being in a front facing role explaining regulations such as GDPR to the general public.
• Be acutely aware of the responsibility of representing those unable to do so themselves in certain situations.
• Have a natural interest in helping people with a curiosity to probe for further information where required.
• Have an interest in politics and the Mid Scotland and Fife region.

Space is a community anchor organisation supporting people and their families in South West Edinburgh, with some of our services stretching city wide.

WE BELIEVE THAT CONNECTIONS BUILD COMMUNITIES

Space delivers 22 projects, with around 70 staff and over 200 volunteers. We deliver diverse services supporting young people, families, older people and carers amongst others.

For more information about Space and all our projects can be found on our website – spacescot.org

The Role:

Thanks to funding from the National Lottery Space is able to launch a new service for the local community in the form of a Drop-in ESOL (English for Speakers of Other Languages) Conversation Cafe at The Broomhouse Hub. This will provide a much needed safe space in the community for individuals and families to develop their English speaking skills in an informal setting.

The drop-in café will run on Saturdays from The Broomhouse Hub, the exact time for sessions is yet to be confirmed, but is likely to be either 10am – 12pm, or 1.30pm – 3.30pm each week.

We are currently recruiting for a Facilitator to plan and deliver a programme of engaging group sessions, supporting people from minority ethnic backgrounds to participate in conversation with others in the sessions in order to practice and develop their English skills.

We are looking for someone with experience of group facilitation, who has previously supported people to learn English. A qualification such as TEFL or CELTA is not a requirement for the role but would be an advantage.

Most importantly, the right candidate for the role will have:

• an excellent command of the English language
• a minimum of one year of experience directly supporting people who are learning English as a foreign language
• experience of designing and delivering group conversation sessions in order to enable learners to develop their English skills
• group facilitation experience and an encouraging attitude to learner participation
• a sound understanding of the needs and challenges faced by people from minority ethnic backgrounds, in particular those who are living in areas of deprivation
• excellent interpersonal skills and confidence to naturally form relationships with a range of people of all ages and walks of life
• great organisational skills and be self-motivated to deliver results with minimal supervision

PVG membership required, this will be processed by Space for the successful candidate.

MECOPP is Scotland’s leading Black and Minority Ethnic (BME) carers’ organisation providing a variety of care and support services to carers from BME and other marginalised communities.

The postholder will join a established Community Health Team – ‘Community Health Matters’ – to improve health outcomes and reduce health inequalities amongst Scotland’s Gypsy/Traveller community. The Community Health Team is part of a wider programme of work supporting the Gypsy/Traveller community which includes carer support, support for the cared for person, financial resilience, addressing food insecurity, men and women’s engagement and building digital capacity.

Our newly established community mental health and wellbeing team sits within the wider remit of the Gypsy/Traveller Community Health Team. At full complement the mental health and wellbeing team will comprise of: 1 x team leader (children & young people focus); 2.5 x family support workers (1 x adults/older people + 1.5 x children/young people). The development worker for adults and older people is already in post.

Our ambition is to pilot a confidential and trusted Scottish-wide service, employing people who understand/have empathy with the culture and traditions of the community. This service will be accessible to young Gypsy/Travellers and their families wherever they are living and available online, via telephone and face to face. It will link to local specialist services as appropriate. It will promote accessible and culturally appropriate information about mental health and well-being to Gypsy/Travellers and provide a single point of contact so that when young people move their service provider would remain a constant and involved presence to aid transitions.

Lead on the development of a pilot training programme for mental health practitioners.

We anticipate that significant travel may be required so the location of the post is flexible although some attendance at the office will be required.

Delivery of all tasks and activities will be commensurate with the number of hours secured for the post.