This vacancy has now closed

Content Designer

  • Full time
  • £33,417
  • Home/office based or a combination of the two (Remote)
  • Closing 14th March 2024

  • Advertised from 29th February 2024
  • Fixed term contract until 20th September 2024 (37.5 hours per week)


Do you have experience of producing high quality, accurate content, preferably including content dealing with online advice plus a real desire to further develop? Then join Shelter Scotland on a fixed-term contract as a Content Designer and you could soon be playing a vital role within our Communications and Engagement team’s digital function.

About Shelter Scotland

A home is a fundamental human need, as essential as education or healthcare. Yet over a million people in Scotland struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter Scotland we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter Scotland and welcome you on our journey to becoming a truly anti-racist organisation.

About the Team

Our Digital team is tasked with creating and delivering high-quality, user-friendly digital content on the Shelter Scotland website that’s informed by user need. Users get reassurance from an excellent experience. Accordingly, the content needs to be of an exceptional standard so that they leave the site confident about what they need to do next to assert their housing rights.

As a Content Designer you’ll collaborate closely with colleagues including two other Content Designers, a Senior Content Owner and Digital Lead, a UX Designer and User Researcher and a Web Developer and Web Content Editor

You’ll also work with internal stakeholders at Shelter Scotland, including housing advisers, policy specialists, legal teams, senior management.

About the role

This role is key in helping to ensure that our online housing rights information fully supports our strategic goal, namely that everyone can defend their housing rights by accessing our advice services. As well as creating and communicating helpful and reliable user-focussed content to ensure an excellent user experience, you’ll get to take part in research and discovery to identify user needs. Once identified, we’ll rely on you to then design and maintain content based on such needs to agreed content production processes and best practice accessibility principles. And, all the while, you’ll be part of an agile team that’s dedicated to iterating and improving our digital advice. Reviewing the work of other content designers from the users’ perspective, giving constructive feedback, testing content with users and publishing and editing on a content management system – these are just some of the responsibilities you can look forward to.

About you

To succeed, you’ll need proven experience of communicating complex information to users. You will have experience of producing high quality, accurate content, preferably including content dealing with online advice. You’ll also need the ability to research, analyse and convey complex information clearly. Experience of, or familiarity with, content design would be useful too. However, this is not as essential as your commitment to working together with others to create the very best digital advice. If choosing to work predominantly from home, you must be willing to attend regular meetings at Shelter Scotland offices.

Application notes

Closing date: 14th March 2024 at 11:30pm

To find out more and apply please visit our website

You are required to submit a CV and a supporting statement. The supporting statement should include responses to the ‘About You’ points in the job description of no more than 350 words each. Please provide specific examples following the STAR format and ensure you demonstrate how you address the behaviour below throughout your responses:

We prioritise diversity and have an inclusive and open mindset

Any applications submitted without a supporting statement will not be considered.


We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for he.

To find out more about the role and the benefits of working for Shelter Scotland please visit our website. Apply to be part of our team and be the change you want to see in society.

Safeguarding is everyone’s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.