About Order of Malta Dial-a-Journey Trust:

Order of Malta Dial-a-Journey Trust is a charitable organisation providing vital passenger transport services across Central Scotland. Each year, the Trust completes over 45,000 passenger journeys using a fleet of modern, wheelchair-accessible minibuses.

Their services support a wide range of community needs, including door-to-door transport for people unable to use conventional public transport, social services transport, additional needs school transport (ASN), further education transport, NHS patient transport, and self-drive vehicle hire for eligible groups. In addition, the trust operates two Shopmobility centres in Stirling and Falkirk, providing wheelchair loan and hire services.

Every service they deliver is designed to ensure that passengers, many of whom are vulnerable, can travel safely, independently, and with dignity. The income generated is reinvested into expanding and enhancing services, helping the trust meet unmet needs and respond to growing demand in the communities they serve.

The Role of Service Delivery Manager:

This is a unique opportunity to lead and transform service delivery within a trusted and well-established charity. Reporting to the CEO and Deputy CEO, the Service Delivery Manager will have overall responsibility for the planning, coordination, and operational management of driver and vehicle resources, as well as the leadership, support, and development of staff.

You will ensure that every journey is delivered safely, reliably, and efficiently, and that operational systems are maintained to the highest standard. You will manage day-to-day operational challenges, monitor performance, and implement improvements, while also contributing to the strategic development of the organisation as a member of the Senior Management Team. This is a dynamic, hands-on role where forward-thinking, proactive problem prevention, and strong organisational skills are critical.

They are seeking a candidate with proven experience in service delivery management, ideally within passenger transport, logistics, or a related operational environment. You will bring strong team leadership skills, with the ability to motivate, develop, and hold staff accountable, while growing a culture of excellence and accountability. Excellent organisational, administrative, and problem-solving skills are essential, alongside the ability to manage complex and competing workloads. You should have strong interpersonal skills, with experience handling both staff and customer issues effectively. Familiarity with IT systems, including MS Office, is required, and experience with vehicle scheduling software is highly desirable. Knowledge of Health & Safety legislation, employment law, and vehicle regulations is also advantageous.

The successful candidate will also be willing to undertake minibus driving duties if required, participate in an out-of-hours on-call rota, hold a full UK driving licence, and provide evidence of eligibility to work in the UK. Appointment is subject to satisfactory PVG clearance and completion of a confidential health questionnaire.

This is a unique opportunity to shape and lead the delivery of vital community transport services at an exciting time in the Trust’s development. The successful Service Delivery Manager will join a dedicated and experienced team, taking a pivotal role in enhancing operational excellence, driving service innovation, and supporting the growth and sustainability of the organisation. They will help ensure that every journey meets the highest standards of safety, reliability, and care, while making a tangible and lasting difference to the lives of vulnerable passengers across Central Scotland.

Are you looking for a meaningful role with a public sector organisation which has a clear purpose, vision and values and which makes a tangible difference to people’s lives in Scotland?

Would you like to contribute to society by supporting the good conduct of people in public life in Scotland?

Do you have highly developed team-working and communications skills alongside a background in supporting a team handling complaints and investigations?

Are you empathetic, respectful, committed to fairness, diversity, equality and inclusion and honest and transparent in your dealings with others? Would you like to join a team of like-minded people and work with an organisation that genuinely cares about the people that come into contact with it and about your welfare and wellbeing? If this is you, we’d love you to apply.

We are ambitious about the future and we are committed to being a great employer and really effective at what we do. We value people and we know that our work matters.

If you’re interested, please read on.

The Investigations Support Officer (ISO) provides integral administrative support to the Standards team. The Standards team consists of Investigating Officers (IOs) who report to the Senior Investigating Officer (SIO) and/or Hearings and Investigations Officer (HIO).

The Commissioner receives complaints about possible breaches of the Code of Conduct for Councillors, the Code of Conduct for MSPs and of Codes of Conduct based on the Model Code for members of public bodies. The Commissioner also deals with complaints covering regulated lobbying.

The IOs are responsible for investigating complaints to a conclusion including carriage of the related administrative duties and all contact with the complainer, respondent, local authority staff, and others involved in a given case. The ISO provides administrative support to the IOs in accomplishing these tasks.

The successful applicant will be experienced and effective case administrators, with relevant professional or regulatory backgrounds, and strong analytical skills. They will also share our values. We act ethically and with empathy; we value people.

It is desirable that the successful candidates will have a track record of working in or with the public sector, particularly with local authorities and/or other public bodies subject to ethical standards regulation.

Our work makes a significant contribution to the good conduct of people in public life in Scotland. Our standards team plays a key role in this so if you are motivated to contribute to society in this way, we’d love to hear from you.

The post is full time, pensionable and based at our offices in Edinburgh, which is currently operating flexibly to accommodate remote, hybrid or office-based working. The flexible working options are set out in our Remote Working Policy.

Please note that the ISO role requires at least 1 day of in office work per week in addition to some travel in connection with investigations-related work, attending external training or networking events, or public hearings.

Starting salary: £31,514 per annum rising to £34,066 per annum after 1 year in post (please note: the starting salary is non-negotiable)

Working hours: Full-time, Monday to Friday (35 hours effective from 01 March 2026)

Leave allowance: 25 days increasing to 30 days with 11.5 public holidays

Other benefits include membership of the Civil Service Pension Scheme.

Organisation Profile

Established in 1984 to eradicate all forms of discrimination under the Race Relations Act 1976, CSREC works across Central Scotland, including but not limited to, Clackmannanshire, Falkirk, and Stirling Council areas.

At CSREC, we aim to reduce the negative effects of inequality and marginalisation experienced by Minority Ethnic individuals, asylum seekers, and refugees across Central Scotland, enabling them to engage with the wider public to enhance community cohesion and prevent discrimination.

This job description and person specification acts as a guide to the various responsibilities in relation to the position of Senior Finance and Fundraising Officer. Due to the on-going changes within the Third Sector these responsibilities may be occasionally amended in negotiation with the post holder. CSREC is committed to the safeguarding and welfare of all our service users and uses a thorough, rigorous, and fair recruitment and selection process.

Role Overview

To ensure the financial health and sustainability of CSREC by leading on financial planning, securing essential funding, and maintaining robust financial reporting and compliance. The post holder will be responsible for the creation and management of budgets and forecasts, identifying and applying for new funding, and ensuring all financial reporting to funders is accurate and timely.

Greener Kirkcaldy is a community-led charity working locally to bring people together, take positive action on the climate emergency and support people through fuel poverty and food insecurity. We deliver a range of projects, events and skills training to achieve the needs and goals of local people – building resilience as a community and working towards a future where everyone can live better and tread more lightly on our planet.

Based in the heart of Kirkcaldy – with a community building, training kitchen, bike shop and garden – we carry out activities across Kirkcaldy and work with partners to deliver projects across Fife.

Growing and connection with nature has central to our work since the beginning. Our community training garden at Ravenscraig Walled Garden is a vibrant space. It offers courses, training and volunteer opportunities in gardening and growing. It also includes a community orchard, with over 100 fruit trees and a ‘wild area’ that is set aside for nature.

As lead partner of Climate Action Fife, we work with others to help people to garden in climate-friendly ways. We’ve helped people to plant fruit trees and we recently created a demonstration climate-friendly garden at our community building garden in Kirkcaldy town centre. We are always looking for new opportunities to help local people connect with nature on their doorstep.

The Role

We are looking for an enthusiastic and passionate individual to lead and develop our growing and nature connection projects work.

As part of our Community Engagement Team, you will work with staff, volunteers and partners. You will plan and deliver a diverse range of events, training and volunteer opportunities around growing and nature. We are keen to strengthen our ‘Plot to Plate’ activities, so you will work with our Community Food Team to connect growing with cooking classes, meals and food access projects.

You will play a key role developing new projects and activities, both grant-funded and income generating. You will support a Community Garden Worker and an enthusiastic team of mixed-ability volunteers to maintain and develop our community gardens and coordinate day-to-day activities.

You don’t need to be an expert in climate change or biodiversity. We will provide training and you will be supported by a great team.

Working at Greener Kirkcaldy

We want our town to be a good place to live and work. We believe in a future where everyone has a say in what happens locally, people are working together to protect our environment and those in hardship are supported to live well. That includes are staff and volunteers.

Working at Greener Kirkcaldy involves being part of a positive, collaborative and social team. Our culture is really important to us. We promote equality, diversity and openness. We have a strong focus on staff wellbeing and development and encourage staff initiative and ideas.

Benefits of working for Greener Kirkcaldy

Flexible and hybrid working

Enhanced maternity, paternity and sick pay

Excellent Wellbeing, training and development opportunities

Generous annual leave: 33 days, inclusive of public holidays per annum pro rata, going up to 37 days after 5 years’ service. Plus, an additional 5 days of annual leave (pro rata) over the Christmas period.

Social events

Diversity and inclusion

We want Greener Kirkcaldy to be an inclusive and diverse charity where everyone feels supported, valued and able to be themselves. We take part in Fife Centre for Equalities’ Equality Pathfinders programme. We also take part in the Race Equality Environmental Programme facilitated by CEMVO Scotland. Our Equalities Action Plan sets out the steps we are taking to improve diversity and inclusion.

To achieve our vision of Kirkcaldy as a greener and fairer place to live, we need a diverse team. We encourage applications from people of any background. We know that our sector particularly lacks staff and volunteers with Minority Ethnic backgrounds and disabled people. If you identify as Minority Ethnic or have a disability, we welcome your application.

If you need additional support to apply or take part in the recruitment process, please contact our Office Manager Dianne Girvan. Email dianne@greenerkirkcaldy.org.uk.