Are you an experienced trainer with the ability to engage a wide-ranging audience, and knowledge of conflict resolution?

If so this could be the ideal opportunity for you

About the service

Cyrenians’ Scottish Centre for Conflict Resolution (SCCR) is a National Resource Centre for best practice in conflict resolution, mediation and early intervention work with a particular focus on young people and families. Our award-winning digital resources, free training and events improve understanding of conflict and emotional needs, to transform relationships and lives.

About the role

This role will ensure that the SCCR continues to evolve and extend its reach. You will:

• Develop and deliver workshops and events, both online and in person
• Contribute to our range of digital resources
• Maintain and develop working relationships with family support services, schools and other groups / organisations
• Monitor and report on the progress of our work

About you

We are looking for an experienced trainer / facilitator with energy and enthusiasm to take this work forward. You will be creative, innovative and a highly motivated team player with an interest in improving the relationships and lives of young people and families.

You should also be:

• Well organised and effective with your time management.
• Flexible and creative in your approach
• Able to demonstrate our values of compassion, respect, integrity, and innovation in the work that you do.

How we will support you

You’ll be part of a small team, led by a supportive manager. There will be opportunities for you to learn and develop, while sharing your skills and experiences. You will have access to wider Cyrenians support, including our learning and development programme, and staff wellbeing services.

About us

At Cyrenians we tackle the causes and consequences of homelessness by taking a Public Health Approach to Homelessness Prevention. We take a values-led and relationships-based approach to delivering all our services.

You can find out more about our impact and our values online.

The Practitioner for Youth Services plays a crucial role in delivering practical and emotional support to empower young people through a strength-based trauma informed approach, enabling them to make informed choices about their lives. The service aims to evidence and monitor the progress of young individuals through regular assessments, ensuring their safety and well-being. Additionally, the role involves supporting young people in various aspects, such as housing benefit applications, understanding housing options, accessing education and employment opportunities, and connecting with community resources. The service is dedicated to delivering a supportive environment and seeking feedback from young people to continuously improve the quality of the service.

The Behaviours we expect is someone who will demonstrate:

• Initiates conversations and activities with the people supported, adjusting their approach to meet individual need. Demonstrating the importance of proactive engagement with individuals and adapting communication styles.
• Adaptable to changing circumstances and adjusting support plans when needed. Will use feedback to improve and enhance the quality of support provided.
• Adheres to the SSSC (Scottish Social Services Council) Codes of Conduct, Health and Social Care Standards and Care Inspectorate requirements.
• Respecting confidentiality, boundaries, and privacy. Recognises and addresses any potential conflict of interest.
• A person with good judgment and communication skills who will make informed decisions that involves critical thinking and problem-solving skills, especially in situations that require navigating challenges or conflicts with people who use our services.
• Taking accountability for your actions, decisions, and the outcome of support provided.
• Transparent about actions, decisions, and processes, including open communications with people we support and colleagues across the organisation.
• Constructively questions colleagues on best practices and provides feedback. Clear and respectful communication with young people and colleagues.
• Actively listening to understand and respond appropriately to individual needs.
• Collaborates effectively with colleagues, healthcare professionals and colleagues to contribute towards a positive and supporting team environment.
• Recognises when a colleague is facing challenges and proactively offers support without being prompted.
• Can demonstrates a problem-solving mindset, as it involves identifying issues and taking initiative to address them.
• Paying close attention to individual needs, preferences, and support requirements.
• A person who can accurately document and report information.
• Typically spends less than 1 hour per shift on administrative tasks and demonstrates the importance of focusing on direct support and are effective when recording.
• Takes calculated risks and can handle crisis situations in the service when they arise.
• A person who can remain composed under pressure and has the capacity for quick thinking and problem resolution in high-pressure situations.
• Can lone working in the service, other services or in the community.
• Builds positive relationships with people supported while managing expectations and boundaries. Using feedback to improve and enhance the quality of care provided.
• Respecting the dignity, autonomy, and independence of individuals we support. Involving individuals in decision making about their support.
• Role modelling that demonstrates a positive regard, respect, and kindness towards those receiving support
• Take an active role in continuous improvement by identifying areas for enhancement, participating in training and education, and contributing to the overall improvement of the service.
• Is engaged in learning opportunities, sharing learning, and putting learning into practice. Emphasises a commitment to personal and professional growth and a culture of shared knowledge.
• Prioritise the safety and well-being of people we support and will follow safety protocols and guidance.

The person needs to:

• Attend and participate in monthly reflective practice groups.
• Attend and participate in monthly team meetings.
• Attend, prepare for and action monthly case management meetings.
• Evidence training and development undertaken to meet SSSC requirements.
• Participate and contribute to debriefing of significant incidents and near misses.
• Take responsibility for scheduling and preparing for supervisions, case management meetings and appraisals.

To apply for this job, you must have:

• Minimum qualification of SVQ Level 2 in Health and Social Care or have at least 2 years relevant experience in a social care setting with young people.
• Knowledge of trauma informed practice and ways of working.
• Membership of the Protection of Vulnerable Groups (PVG) scheme.
• Registration with SSSC and meet requirements.
• Be able to use IT effectively including management systems, databases, and Microsoft 365

Benefits:

• Company pension
• Employee discount
• Free parking
• Health & wellbeing programme
• On-site parking
• Referral programme
• Store discount

Schedule:

• Weekends only

Licence/Certification:

• SSSC registration (required)

Would you like to be part of a vital helpline service? Scottish Women’s Aid is expanding our helpline team to enhance our support services and meet a growing demand. We are recruiting to a new position of Helpline Administrator to provide administrative support to the team that delivers Scotland’s Domestic Abuse and Forced Marriage Helpline.

Background

Scottish Women’s Aid manages Scotland’s Domestic Abuse and Forced Marriage Helpline and is also Scotland’s leading organisation working to end domestic abuse and promoting effective policy and practice responses for women, children and young people who experience domestic abuse. We are the umbrella organisation for 32 autonomous Women’s Aid groups delivering direct services to women, children and young people across Scotland.

What you’ll do

As a Helpline Administrator, you’ll provide varied administrative support to the Helpline Team, supporting the smooth operation of Scotland’s Domestic Abuse and Forced Marriage Helpline. You will work closely with the Helpline Manager and Helpline Operations Coordinator, as well as the team of Helpline Call Handlers. Your tasks will include arranging meetings, taking minutes, updating records and documentation, and assisting with the helpline rota scheduling. You’ll also play a key role in tasks such as collecting and analysing data, creating reports, supporting staff training, and maintaining up-to-date information systems. Your work will contribute to effective communication internally and externally.

What we need

We’re looking for someone passionate about our work and committed to the values of Scottish Women’s Aid. We need someone with strong organisational skills, excellent communication abilities, and the capacity to manage a variety of administrative tasks effectively. You’ll be proficient in using Microsoft Office, maintaining digital records, and using online collaboration and communication tools. The ideal candidate will be capable of working independently, using their own initiative, problem-solving skills, and effective prioritisation. You’ll contribute to a supportive and inclusive team culture and participate effectively within a mostly remote team.

What we offer

There are many reasons to work for Scottish Women’s Aid. We have a great working culture and our mission and vision attracts a brilliant staff team. Your hard work is rewarded with a package of support and benefits including:

Flexible working

We offer flexible hybrid working options for the majority of our employees. Some posts are eligible for full-time homeworking. We also offer flexibility for staff and work/life balance through a number of flexible working options such as flexi time, condensed hours, job sharing.

Pay

SWA are a Living wage employer, our pay and grading system offers a competitive starting salary and yearly progression.

Annual Leave

We offer a full-time annual leave entitlement of 30 days (210 hours) per year plus 10 Public Holiday days (70 hours) per year. Leave is accrued at the rate of 3.33 days (23.3 hours) per month.

Pension

SWA believes it's important that we help you save for your retirement so access to Nest pension scheme is given to all eligible employees. SWA contributes 10% of gross contractual earnings on the provision that the employee contributes a minimum of 3% towards their pension contributions.

Learning and Development

SWA supports and develops staff to ensure they have the necessary skills, knowledge and abilities. There is an internal schedule of training on key skills and knowledge relevant to all staff. There is also scope to attend ad hoc training for employees who are working to develop specific skills.

Enhanced Maternity and Paternity Pay

SWA offers staff who meet the criteria for Statutory Maternity Pay (SMP) an enhanced maternity pay of 20 weeks on full pay and 20 weeks on half pay.

Wellbeing

As part of SWA’s commitment to staff wellbeing, staff are offered access to a confidential 24/7 health and Wellbeing service with AIG which provides confidential advice, counselling and legal support to all staff, and where applicable, immediate family members.

Bike 2 Work

An interest-free loan to purchase a bike, can be arranged up to the value of £1,000.

Edinburgh Leisure Gym Subsidies

Edinburgh based staff are able to access Edinburgh Leisure facilities for the reduced price of £1 per session.

The Policy and Participation Officer plays a crucial role in advancing Together’s mission to ensure that all babies, children, and young people in Scotland have their human rights respected, protected, and fulfilled. This role supports the Legal and Policy Manager by enhancing policy development and ensuring robust participation of babies, children, and young people in all aspects of Together's work. The Officer will assist in policy advocacy, engage in public affairs, and strengthen the engagement of babies, children and young people in Together’s activities, including the Rights Detectives.

Key areas of responsibility include:

• Supporting policy development and analysis by assisting with Together's annual State of Children's Rights report and the #RightsOnTrack programme, monitoring developments and recommendations from UN treaty bodies, drafting responses to relevant Scottish/UK Government and Parliament consultations, and developing policy briefings.
• Supporting the development of participation projects and leading desk-based research that ensures babies, children, and young people’s views are at the heart of Together’s policy and advocacy.
• Facilitating collaboration with members and supporting partnership activities with organisations across the UK, Europe and internationally.
• Supporting the Legal and Policy Manager with public affairs tasks and working with the Membership and Social Media Officer to coordinate strategies to enhance Together's social media presence.
• Supporting the Legal and Policy Manager in policy meetings and events, actively engaging in team meetings, and assisting in the development of funding proposals.

Throughout the role, the post-holder will be expected to involve Together’s membership – including children and young people – whenever possible and appropriate.

Reporting to: Legal & Policy Manager