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Senior Empty Homes Adviser

  • Full time
  • £33,417
  • Edinburgh (Hybrid working)
  • Closing 3rd December 2023

  • Advertised from 20th November 2023
  • Fixed term contract until 31st March 2024


Has your considerable experience of providing telephone and email advice, possibly including having worked in a housing related environment, given you the ability to work with a wide variety of stakeholders both statutory and non-statutory? Then join Shelter Scotland on a fixed-term contract as a Senior Empty Homes Adviser and you could soon be playing a leading role within our Empty Homes Advice Service.

About Shelter Scotland

A home is a fundamental human need, as essential as education or healthcare. Yet over a million people in Scotland struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter Scotland we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter Scotland and welcome you on our journey to becoming a truly anti-racist organisation.

About the Team

The Scottish Empty Homes Partnership is hosted by Shelter Scotland, and has been funded by the Scottish Government since 2010. The current funding commitment runs until end of March 2024. The Partnership works to deliver a number of strategic objectives. These include helping to implement its Housing to 2040 strategy and encouraging every Local Authority to adopt a strategic approach to bringing empty homes back into use. Another key objective is the delivery of an Empty Homes Advice Service (EHAS) that takes queries from members of the public, as well as practitioners engaged in empty homes work.

About the role

As Senior Empty Homes Adviser, you’ll be responsible for the effective delivery of the Advice Service and the line management of an Adviser, delivering a professional, impartial, pragmatic and outcome focused telephone and email advice service to empty homeowners, those with concerns about, or interested in buying and renovating, empty homes, plus empty homes practitioners. Highlighting key themes, trends and barriers and best practice to colleagues in the Partnership to support the overall project aims will be an important aspect of the role, as will supporting the work of the wider Partnership. Gathering and analysing data, providing evidence-based information and leading activities which market the service – all are aspects of this interesting and varied role.

About you

Your proven relevant background will need to include some experience of staff supervision. You should also be able to manage your time effectively to prioritise different areas of your work to meet project objectives. Confident in your ability to interact effectively with professionals and members of the public using your strong soft communication skills, proficiency using casework recording systems, or a willingness to learn new IT systems, is also required.

How to apply

Please click the link below to apply. You are required to submit a CV and a supporting statement. The supporting statement should include responses to the ‘About You’ points in the job description of no more than 350 words each. Please provide specific examples following the STAR format and ensure you demonstrate how you address the behaviour below throughout your responses:

We prioritise diversity and have an inclusive and open mindset

Any applications submitted without a supporting statement will not be considered.


We offer a wide range of benefits, including 30 days of annual leave (pro rata), enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help.

To find out more about the role and the benefits of working for Shelter Scotland please visit our website. Apply to be part of our team and be the change you want to see in society.

Safeguarding is everyone’s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Application notes

To find out more and apply please visit our website

Closing date: 3rd December 2023 at 11.30pm