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- Advertised from 14th November 2023
- Excellent benefits including 30 days holiday and flexible working
Role
Do you have a proven track record of devising, managing and leading successful campaigns to influence Scottish or UK political institutions plus good people management skills? Then join Shelter Scotland as Head of Advocacy and you could soon be leading the team that produces compelling, outcome focused influencing programmes for change that have lived experience and anti-racism at their heart.
About Shelter Scotland
A home is a fundamental human need, as essential as education or healthcare. Yet over a million people in Scotland struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.
At Shelter Scotland we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.
We have committed to combat racism both within and outside Shelter Scotland and welcome you on our journey to becoming a truly anti-racist organisation.
About the Team
Our Communications and Advocacy department promotes Shelter Scotland’s brand and leads our public campaigning and digital communications to achieve change for those that don’t have a safe, secure or affordable home in Scotland. Within it, our Advocacy team is responsible for developing our policy positions at a national and local level and campaigning on housing and homelessness issues aimed at tackling the root causes of Scotland’s housing crisis. It also hosts the Scottish Government funded Scottish Empty Homes Partnership that supports local government Empty Homes Officers and supports local people to bring homes back into meaningful use.
About the role
As Head of Advocacy, you’ll have overall management and operational responsibility for our Policy Advocacy and Supporter Engagement Teams. That will involve line managing and supporting the development of three direct reports, as well as other team members as required. You’ll also get to work closely with the Assistant Director of Communications and Advocacy to set the strategic policy agenda, direction and development for the team. Managing, coordinating and overseeing all outputs from the team and ensuring insight gained from service users, client data trends and expert research, analysis and policy development shape our strategic policy agenda will be key, as will ensuring we are fully GDPR compliant. And, when it comes to deputising for Head of C&P when required on key campaigns and policy matters or acting as a spokesperson for Shelter Scotland’s key issues to the media, key stakeholders and formal institutions, again, we’ll rely on you.
About you
To succeed, you’ll need a senior level understanding of Scotland’s political and public policy scenes, including a detailed working knowledge of the Scottish Government, Scottish Parliament and Committee processes. You’ll also need to be knowledgeable about how public policy is made, influenced and shaped. Experience of managing externally funded projects and having budgeting and financial accountability for project deliverables is also required, as is project management experience - especially in a research, political or policy environment. Crucially, you’re used to managing and motivating a diverse team with wide-ranging skill sets and relish the opportunity to champion and drive our future output.
Benefits
We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.
Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help.
To find out more about the role and the benefits of working for Shelter Scotland please visit our website. Apply to be part of our team and be the change you want to see in society.
Safeguarding is everyone’s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
Application notes
To find out more and apply please visit our website
Closing date: 29th November 2023 at 11.30pm
Top job! Head of Dementia
- Part time
- £45,430 pro-rata
- Hybrid: Scotland based: Blend of office (Edinburgh-based) and home working
- Closing 9th August 2024
Age Scotland is the national charity for older people. We work to improve the lives of everyone over the age of 50 so that they can love later life.
Our people are central to our success in delivering services for older people in Scotland. We pride ourselves on having a positive working environment and culture.
As the Head of Dementia, you will provide strategic leadership for Age Scotland’s dementia work, including (but not limited to):
• About Dementia Human Rights and community engagement work
• Dementia Friendly Communities including Network and Grants work
• Dementia training Team
Living our values, you will approach the role with integrity, while involving, inspiring, and empowering our teams, so that together we can create better outcomes for older people in Scotland.
The post will be Scotland-based, a blend of office (Edinburgh-based) and home working. In return for your hard work, enthusiasm and commitment to our values you’ll receive a generous benefits package:
• Generous holiday allowance of 39 days (FTE)
• A range of learning and development opportunities
• Company sick pay
• Healthcare benefit through Westfield Health
• Discounted gym membership
• Cashback scheme from major retailers
• Contributory pension scheme with employer contributions of 9%
• A comprehensive package of support though our Employee Assistance Programme
• Group life cover up to three times your annual salary
• Cycle to work scheme
• Paid carers leave and dependents’ support
• The option to buy more holidays or sell them
• Enhanced maternity and paternity policies.
Hanover has been successfully housing and supporting people in Scotland for over 40 years. Our core purpose is to help people feel safe and secure at home so they can live full and independent lives. Part of this includes our Telecare service, which operates (through a control room environment) a seven day, 24-hour service to ensure customer safety and wellbeing.
About the Role
Hanover Scotland are excited to be recruiting for a permanent Telecare Manager to join our Telecare team.
Based within the Customer Services Directorate, reporting to the Head of Care & Support, this role can work from either our Edinburgh or Glasgow office on a hybrid basis. The successful candidate must be able to attend one of our offices as and when requested. This is a fantastic opportunity to join at a time of growth and development within the organisation.
As Telecare Manager you will:
- Manage and lead the Telecare service, ensuring this delivers value and quality for our customers.
- Set and maintain high quality standards and champion continuous development to support service growth.
- Support us to modernise our services by adopting a growth mindset, seeking new business opportunities, and actively adopting technological advances.
- Lead on the delivery of the Telecare Improvement Plan and play a strategic role in the growth of our Telecare service.
- Coach, develop, and inspire the Telecare Supervisor and Telecare (Admin) Team Leader to deliver a high-quality, consistent customer experience through the continual development of the team.
- Effectively set and manage budgets to deliver a financially viable service.
- Ensure that the service maintains Telecare Services Association (TSA) accreditation and complies with necessary statutory requirements and relevant standards.
- Run an effective contract management framework with commercial customers to deliver our contractual commitments with local authorities and other housing associations.
- Proactively collaborate with internal and external partners in a way that is fully reflective of our values and behaviours and enables the Telecare service to thrive.
About You
- Substantial people and customer services management experience, operating in either a Telecare or Customer Services Centre environment.
- Capable of delivering business objectives and delivering positive results in performance.
- Confident to act as a people leader and role model for a team, supporting our senior and operational team leaders to be confident and effective in their roles.
- Evidence of strong communication skills at a senior level and demonstrating approaches that enable and empower others.
- Significant business development, budgetary and contract management experience.
- Strong digital literacy skills and confidence to handle core ICT systems.
What We Offer
Aside from offering a supportive and friendly environment where our people are valued and appreciated, we’ll see that your hard work and drive to succeed are rewarded through:
- Competitive salary and pension options
- Flexi-working and a Hybrid Working Model
- Health and Wellbeing support networks including Mental Health First Aiders and a 24/7 GP helpline
- Access to our new Hanover Perks platform which includes high street discounts, health cash plan and fuel card
- Cycle to work scheme
- Family friendly policies
Learning Facilitator
- Part time
- £28,759 – £31,595 pro-rata
- Hybrid: Edinburgh based with travel across Scotland
- Closing 13th August 2024
Are you an experienced trainer with the ability to engage a wide-ranging audience, and knowledge of conflict resolution?
If so this could be the ideal opportunity for you
About the service
Cyrenians’ Scottish Centre for Conflict Resolution (SCCR) is a National Resource Centre for best practice in conflict resolution, mediation and early intervention work with a particular focus on young people and families. Our award-winning digital resources, free training and events improve understanding of conflict and emotional needs, to transform relationships and lives.
About the role
This role will ensure that the SCCR continues to evolve and extend its reach. You will:
- Develop and deliver workshops and events, both online and in person
- Contribute to our range of digital resources
- Maintain and develop working relationships with family support services, schools and other groups / organisations
- Monitor and report on the progress of our work
About you
We are looking for an experienced trainer / facilitator with energy and enthusiasm to take this work forward. You will be creative, innovative and a highly motivated team player with an interest in improving the relationships and lives of young people and families.
You should also be:
- Well organised and effective with your time management.
- Flexible and creative in your approach
- Able to demonstrate our values of compassion, respect, integrity, and innovation in the work that you do.
How we will support you
You’ll be part of a small team, led by a supportive manager. There will be opportunities for you to learn and develop, while sharing your skills and experiences. You will have access to wider Cyrenians support, including our learning and development programme, and staff wellbeing services.
About us
At Cyrenians we tackle the causes and consequences of homelessness by taking a Public Health Approach to Homelessness Prevention. We take a values-led and relationships-based approach to delivering all our services.
You can find out more about our impact and our values online.
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The Practitioner for Youth Services plays a crucial role in delivering practical and emotional support to empower young people through a strength-based trauma informed approach, enabling them to make informed choices about their lives. The service aims to evidence and monitor the progress of young individuals through regular assessments, ensuring their safety and well-being. Additionally, the role involves supporting young people in various aspects, such as housing benefit applications, understanding housing options, accessing education and employment opportunities, and connecting with community resources. The service is dedicated to delivering a supportive environment and seeking feedback from young people to continuously improve the quality of the service.
The Behaviours we expect is someone who will demonstrate:
- Initiates conversations and activities with the people supported, adjusting their approach to meet individual need. Demonstrating the importance of proactive engagement with individuals and adapting communication styles.
- Adaptable to changing circumstances and adjusting support plans when needed. Will use feedback to improve and enhance the quality of support provided.
- Adheres to the SSSC (Scottish Social Services Council) Codes of Conduct, Health and Social Care Standards and Care Inspectorate requirements.
- Respecting confidentiality, boundaries, and privacy. Recognises and addresses any potential conflict of interest.
- A person with good judgment and communication skills who will make informed decisions that involves critical thinking and problem-solving skills, especially in situations that require navigating challenges or conflicts with people who use our services.
- Taking accountability for your actions, decisions, and the outcome of support provided.
- Transparent about actions, decisions, and processes, including open communications with people we support and colleagues across the organisation.
- Constructively questions colleagues on best practices and provides feedback. Clear and respectful communication with young people and colleagues.
- Actively listening to understand and respond appropriately to individual needs.
- Collaborates effectively with colleagues, healthcare professionals and colleagues to contribute towards a positive and supporting team environment.
- Recognises when a colleague is facing challenges and proactively offers support without being prompted.
- Can demonstrates a problem-solving mindset, as it involves identifying issues and taking initiative to address them.
- Paying close attention to individual needs, preferences, and support requirements.
- A person who can accurately document and report information.
- Typically spends less than 1 hour per shift on administrative tasks and demonstrates the importance of focusing on direct support and are effective when recording.
- Takes calculated risks and can handle crisis situations in the service when they arise.
- A person who can remain composed under pressure and has the capacity for quick thinking and problem resolution in high-pressure situations.
- Can lone working in the service, other services or in the community.
- Builds positive relationships with people supported while managing expectations and boundaries. Using feedback to improve and enhance the quality of care provided.
- Respecting the dignity, autonomy, and independence of individuals we support. Involving individuals in decision making about their support.
- Role modelling that demonstrates a positive regard, respect, and kindness towards those receiving support
- Take an active role in continuous improvement by identifying areas for enhancement, participating in training and education, and contributing to the overall improvement of the service.
- Is engaged in learning opportunities, sharing learning, and putting learning into practice. Emphasises a commitment to personal and professional growth and a culture of shared knowledge.
- Prioritise the safety and well-being of people we support and will follow safety protocols and guidance.
The person needs to:
- Attend and participate in monthly reflective practice groups.
- Attend and participate in monthly team meetings.
- Attend, prepare for and action monthly case management meetings.
- Evidence training and development undertaken to meet SSSC requirements.
- Participate and contribute to debriefing of significant incidents and near misses.
- Take responsibility for scheduling and preparing for supervisions, case management meetings and appraisals.
To apply for this job, you must have:
- Minimum qualification of SVQ Level 2 in Health and Social Care or have at least 2 years relevant experience in a social care setting with young people.
- Knowledge of trauma informed practice and ways of working.
- Membership of the Protection of Vulnerable Groups (PVG) scheme.
- Registration with SSSC and meet requirements.
- Be able to use IT effectively including management systems, databases, and Microsoft 365
Benefits:
- Company pension
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking
- Referral programme
- Store discount
Schedule:
- Weekends only
Licence/Certification:
- SSSC registration (required)
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