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Community Outreach Energy & Benefits Adviser
- Full time
- £29,579 – £32,488
- Shetland Islands CAB, Market House, Market St, Lerwick, ZE1 0JP
- Closing 4th December 2023
- Advertised from 17th November 2023
- 35 hours per week. Fixed-term contract to end December 2025.
Role
There has never been a more important time to work for CAB. Join us on the frontline of the cost-of-living crisis and play a vital role in helping local people.
We are seeking someone who is
• passionate about delivering an effective service to those most in need
• enthusiastic and highly motivated, with a positive ‘can do’ attitude
• a strong team player, with great people skills
You’ll need excellent communication skills, strong IT skills and the ability to thrive in a busy environment.
About the Employer
Shetland Islands CAB is a member of the Scottish Association of Citizens Advice Bureaux. We deliver free, confidential, impartial and independent advice to the people of the Shetland Islands.
We are the only advice organisation in Shetland. We support over 1500 clients annually and achieve an annual client financial gain of over £1million. Our principal funders are the Shetland Charitable Trust and Shetland Islands Council. We deliver a number of services on behalf of Citizens Advice Scotland and regularly secure a range of external funding to develop projects to meet local need.
Shetland Islands Citizens Advice Bureau is committed to equal opportunities both in service provision and in employment. We offer a competitive salary, excellent terms and conditions of employment, 36 days annual leave, and 6% employer pension contribution. Shetland Islands Citizens Advice Bureau is an inclusive employer considering flexible working arrangements where appropriate.
For more information about living and working in Shetland, see shetland.org.
Application notes
Application packs can be downloaded from our website shetlandcab.org.uk/careers or can be requested by email to della.armstrong@shetland.org
Please note that CVs will not be accepted.
Closing date for applications is Monday 4th December at noon
Interview Dates: Monday 18th December 2023 and Tuesday 19th December 2023
Downloads
Income Maximisation Worker for Families
- Part time
- £32,323 pro-rata
- On site: Penicuik
- Closing 12th January 2026
An experienced adviser is required to improve the financial circumstances of the families supported by Hawthorn Children and Family Centre and Midlothian’s Family Wellbeing Service to improve the outcomes for the children.
The project will work with and receive referrals from Hawthorn Children and Family Centre and the Family Wellbeing Service team members. The worker will link with mental health projects, family support and Penicuik CAB’s specialist debt worker to develop a wraparound service to increase household income and improve the quality of life for the family.
Working closely with other project workers the post holder will provide awareness raising sessions with the Hawthorn Centre staff, Family Wellbeing team members and any other agencies, as appropriate.
Based at the Penicuik CAB, Hawthorn Children and Family Centre and working at any centres deemed appropriate, the worker will provide help and assistance with checking benefit entitlement, completing benefit applications and challenging benefit decisions. The work will also include income maximisation, budgeting advice, utilities and some assistance with debt issues (including housing debt).
A working knowledge and understanding of welfare benefits and good interpersonal skills are essential. The post holder will be responsible for developing and delivering the service to meet the needs of the families.
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The Deputy Manager has day to day operational responsibility for the delivery of the bureau’s advice service. The post holder will ensure a quality service is delivered in line with the Scottish National Standards and the Bureau’s Citizens Advice membership and will provide to the Chief Executive Officer all necessary reporting, data and case study information required.
The Deputy Manager is responsible for maintaining a disciplined, professional office working environment and ensures its compliance with the Bureau’s health, safety and other working policies, practices and procedures.
Using AdviserNet and the information systems, provide 2nd tier consultancy support to staff and volunteers on complex cases to include type 3 cases i.e. representation at tribunals. The post holder will also work as part of the Senior Management Team and will deputise for the Chief Executive Officer when required to do so.
The post requires a Basic Disclosure certificate.
Citizens Advice Edinburgh (CAE) are looking to recruit an Advice Services Manager to join our Management Team, in delivering high quality and accessable advice and support to people in Edinburgh and its surrounding communities.
You will be joining the largest network of advice providers in the UK, with excellent professional development opportunities and competitive remuneration packages.
You will also be part of a community led organisation, with a substantial profile, making a real difference to your local community and supporting those in greatest need.
Advice Services Managers oversee our day-to-day advice service, recruit, support and supervise a team of staff and volunteers, provide expert knowledge and quality assurance and represent the organisation in campaigning for changes to policies and legislation on the issues that impact the lives of people in Edinburgh and across the UK.
For more information, please see the detailed Job Pack, including Role Description and Person Specification and visit our website at citizensadviceedinburgh.org.uk
This post aims to provide practical money and debt advice to people struggling with their finances, supporting them to solve their debt, maximise their income and help them achieve financial stability. This holistic advice will be independent, free, impartial and confidential and delivered to Association standards and will address underlying issues of poverty facing many of the residents living in Bellshill.
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