Join us as an Operations Manager in East Dunbartonshire.

Our team in East Dunbartonshire is recruiting for an Operations Manager, to join them in providing high quality recovery care to a diverse service user group. If you are a dynamic leader, who can inspire others to make a difference for their clients using a compassionate and collaborative approach, we want to hear from you.

As a leading charity supporting people with drug, alcohol, and mental health challenges, we operate over 80 services across England and Scotland, providing free and confidential support to more than 100,000 people each year. Find out more about us here.

Job Description

We are looking for a driven, dynamic & compassionate individual to lead our East Dunbartonshire Young People & Family Service. Our service provides free, confidential support to Young People and Families who are affected by their own or a loved ones substance use. We deliver a wide range of interventions including one to one support sessions, structured group-work, wellbeing activities. We can also provide in-house Cognitive Behavioural Therapy.

You will strive to work collaboratively with partners and local communities, ensuring that we are as accessible as possible and that we deliver trauma informed support with the principles of a Recovery Oriented System of Care at the heart of all that we do. You will lead your team, providing development and clear direction aligned with the organisational aims and be a strong advocate for WithYou externally, maintaining and building our profile as you go. An SVQ Level 4 in Social Services and Health care & driving licence would be desirable for this post.

This is a permanent, full-time role working 37.5 hours per week between Monday - Friday 9am to 5pm, with some evening and weekend flexibility as required. The salary for this position is £29,272.60 per annum.

Company Benefits

• 28 days annual leave, plus bank holidays
• An extra day off for your birthday or a special occasion of your choice
• Enhanced maternity, paternity and adoption leave
• 2 days paid volunteer leave per year
• Auto-enrollment into We Are With You’s pension scheme
• Access to a Blue Light Card - giving you great savings on big high-street and online brands
• Flexible working opportunities and access to a range of services and resources to support you with your wellbeing
• We have an excellent Refer a Friend scheme which offers you a £500 bonus for any recommendations, any role! Our scheme allows you to recommend your friends and family to work with us and earn a £500 bonus payment for every successful referral you make. Please note, the Refer a Friend scheme is only applicable if your recommended friend completes their 6 months probation period

Essential Skills

The most important thing you can bring to this role is clear and inspirational leadership. We’re open to discussions with candidates working in leadership roles outside of the drug and alcohol arena - for example, in mental health or housing. We’re most interested in your ability to demonstrate motivational leadership skills, with the drive to promote staff development and retention. You’ll have the support of a Head of Service Delivery and a wider team of experienced and dedicated stakeholders across the organisation.

If you have experience managing comparable services, as either an established manager or in a team leader or similar capacity and you are looking for the next step up in your career, we would welcome your application.

You should have:

• Experience in drug and alcohol support services, or in an equivalent social care setting
• A proven track record of managing and supervising others
• Experience working with vulnerable people (Young People and Adults)
• SVQ Level 4 in Social Services and Health care (or be willing to complete this)
• Experience of partnership working and within multidisciplinary teams
• Experience of working within community based services
• Ability to develop and lead a cohesive team
• Strong interpersonal skills and ability to quickly establish credibility and/or make a positive impact
• Strong communication skills, both verbal and written

About Us

WithYou provides free and confidential support, without judgement, to more than 100,000 people every year experiencing challenges with drugs, alcohol and mental health across England and Scotland.

Our name reflects who we are – a positive place where people can progress, connect with others and get friendly, expert help in a way that’s right for them.

Our staff team changes lives. If you’re passionate about helping people get the support they need for issues with drugs, alcohol and mental health, we’d love to hear from you.

About Sunny Cycles

Sunny Cycles is a community-focused cycling organisation which enables people of all ages, abilities and backgrounds to enjoy the mental and physical benefits of cycling and cycling activities. Founded in 2022, we support mental health, social inclusion, and accessibility by providing led rides, cycling lessons, adaptive cycling for disabled people, and creating welcoming spaces for refugees and New Scots. We operate a community hub at Glasgow Green, and Victoria Park offering free or low-cost cycling sessions for individuals facing financial hardship, social isolation, or discrimination. We provide adapted bikes for those who cannot ride standard 2 wheelers and work with individuals and groups within the community to enable people to experience the mental and physical benefits of cycling.

Sunny Cycles operates as a registered charity and a social enterprise. As we grow, we are looking for a Development & Enterprise Officer who can strengthen our income generation pathways and support the long-term sustainability of our work, including our expanding work with disability and care-home cycling programmes.

Role Purpose

The Development & Enterprise Officer will lead on developing and delivering income-generating opportunities that support Sunny Cycles’ mission. This includes building partnerships, developing commercial activities, strengthening our social enterprise offer, managing budgets and ensuring financial sustainability so we can move away from grant funding.

The role is ideal for someone who is proactive, entrepreneurial, and passionate about inclusive cycling and community wellbeing.

The Programme Lead for Scotland will be an entrepreneurial, driven and creative leader responsible for the development and delivery of key national programmes, ensuring that lived experience is at the heart. Working with the Director for Scotland and colleagues across Carers Trust, they will lead and line manage a small staff team to deliver ambitiously against programme objectives, creating a supportive team culture that promotes creativity, innovation and autonomy.

Experience

Leading the development of an ambitious and impact focused programme pipeline

Working within UK-wide or multi stakeholder structures maximising the benefit of a cross functional approach to programme development and delivery

Programme monitoring and evaluation with a strong focus on demonstrating impact and creating opportunities for learning and growth

Stewarding high-level relationships and the creation of new partnerships

Leading and managing high performing teams

If this sounds like you, download the recruitment pack below to find out more.

Equal Opportunities

As an equal opportunities' employer, Carers Trust is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join Carers Trust.

Find out more about Working for Carers Trust

Purpose of the Role:

The Volunteer Support Coordinator will develop and enhance Sunny Govan Community Radio’s volunteer programme, providing structured support, training, and development opportunities. The role is critical for creating a high-quality volunteer experience, ensuring volunteers are empowered, valued, and able to contribute meaningfully to the organisation.

The Coordinator will document processes and systems to help the organisation move towards the ‘Investing in Volunteers’ (IiV) standard, the UK quality standard for good practice in volunteer management. Working towards IiV demonstrates our commitment to providing an outstanding volunteer experience, shows volunteers and potential volunteers how much they are valued, and provides confidence in Sunny Govan Community Radio’s ability to deliver effective volunteer support.

The role will also provide targeted support for volunteers facing barriers, including those in recovery, with mental health challenges, disabilities, or learning difficulties. It will support volunteers in achieving recognised awards, such as the Saltire Award or the King’s Award for Volunteering.

Key Responsibilities

Volunteer Recruitment & Induction

• Recruit 21 new volunteers from across Govan and the surrounding areas, ensuring diversity and inclusion, with priority for those experiencing disadvantage and barriers to volunteering. Priority groups include people in recovery, asylum seekers and refugees and women and girls.
• Deliver inductions, including safeguarding, health & safety, and office and broadcasting procedures.
• Ensure volunteers understand their roles, responsibilities, and organisational expectations.

Volunteer Support & Development

• Provide one-to-one or small group support and supervision for new volunteers and 100 existing volunteers, including regular well-being check-ins.
• Develop Personal Development Plans where appropriate — prioritising new volunteers seeking structured development, awards, or facing barriers.
• Support volunteers to access accredited volunteering awards (Saltire / King’s Award).
• Monitor and review volunteer progress, providing constructive feedback.
• Develop new volunteering opportunities aligned to volunteer interests, abilities, and organisational needs.
• Implement structured support and training programmes to enhance volunteer skills and engagement.
• Introduce procedures and systems to align with IiV standards, supporting continuous improvement in volunteer management practices.

Teamwork & Organisational Contribution

• Work proactively as part of a small team, supporting colleagues across programming, events, and operations.
• Assist during busy periods and organisational ‘pinch points’ — such as festivals, major broadcasts, and community events — ensuring volunteer support remains strong during key delivery times.

Community & Partnership Engagement

• Build and maintain relationships with local organisations, schools, and community groups to expand volunteering pathways.
• Support outreach to adults and young people in recovery, those with complex needs, and other marginalised groups.
• Promote Sunny Govan Community Radio volunteering opportunities to the wider community.

Compliance & Quality Standards

• Lead initiatives to work towards Investing in Volunteers (IiV) accreditation.
• Maintain accurate volunteer records and ensure compliance with safeguarding, health & safety, and data protection requirements.
• Assist in reporting, monitoring, and evaluation for funders and partners.

Strategic Contribution

• Advise the Development Manager on volunteer engagement strategies and development opportunities.
• Contribute to organisational planning, ensuring volunteer programmes align with strategic goals.
• Begin using IiV indicators to benchmark practice, identify areas for improvement, and promote a ‘best in class’ volunteer experience.

Person Specification Essential Skills & Experience

• Experience coordinating, supporting, or managing volunteers.
• Knowledge of safeguarding, health & safety, and wellbeing in a community or voluntary sector context.
• Excellent communication, interpersonal, and organisational skills.
• Ability to motivate, support, and develop individuals from diverse backgrounds.
• Experience supporting volunteers with barriers, including recovery, mental health, disabilities, or learning difficulties.

Personal Attributes

• Strong team player, willing to contribute beyond core responsibilities when required.
• Enthusiastic about Sunny Govan Community Radio’s mission
• Ability to inspire and motivate volunteers
• Flexible and adaptable to changing needs and priorities
• Good problem-solving skills and the ability to handle challenging situations with tact

Working arrangements

• Flexible hours
• Some evening and weekend work will be required

Desirable Skills & Experience

• Experience in community media, radio, or creative arts.
• Knowledge of the Govan/Glasgow communities and local social challenges.
• Experience in designing volunteer training programmes and Personal Development Plans.
• Familiarity with volunteer awards such as the Saltire Award or King’s Award for Volunteering.
• Knowledge of Investing in Volunteers (IiV) standards and accreditation process.

Key Outcomes

• A structured, supported, and inclusive volunteer programme across Sunny Govan Community Radio.
• Volunteers achieving accredited awards (Saltire / King’s Award) and personal development milestones.
• Increased volunteer satisfaction, retention, and skill development.
• Enhanced support for volunteers in recovery, with mental health challenges, or facing other barriers.
• Demonstrable compliance with best practice standards in volunteer management, including IiV accreditation.
• Improved organisational capacity and community impact through volunteer contributions.