- Advertised from 24th October 2023
- £12,300 for 21 hours. 31 hrs per week over 3 days.
Role
WHAT’S THE JOB?
We’re looking for two enthusiastic individuals to join our Advice Hub on a permanent basis to help us deliver a supportive, timely, and valued service to our students.
The Advice Hub provides independent, to the University, support, guidance, and information to any Heriot-Watt Student who needs help with subjects ranging from Academic, Financial, Accommodation, CAMPUS, health & Wellbeing, and digital access to name a few.
Much of the role will see you being the first point of contact for our students: that could be face-to-face, email, or Teams enquiry.
Your role is to understand students' question(s) and, where possible, help them with an answer from your growing bank of knowledge. There is some keyboard/ computer work as all our cases are maintained on a compliant case management system so any of your authorised colleagues can pick up a case when needed.
For the more complicated enquiries, you will do what you can to gather the necessary information and refer the case to your colleague who will then work with the student to attempt a positive resolution.
While we don't necessarily require experience, it usually helps you stand out if you can talk about how you have helped others in the past, solved problems with your knowledge as well as demonstrating adaptability.
You will also play an active part in the team and wider Union supporting initiatives, events, and meetings during the academic year.
When engaging with our members, any Heriot-Watt student at a UK campus, it can be tough when hearing about their situation. So, empathy and professionalism should always be used. If able to, solutions to their concerns should be signposted.
The two jobs we are looking to fill are both part-time – 21 hours per week (we will try to work around your schedule, but you should expect hours to be split over three - four days). Due to the face-to-face nature of the role the positions will be based at our Edinburgh campus though there may be times when an alternative location (e.g. home) may work for specific tasks.
WHO ARE WE?
We are Heriot-Watt University Student Union. We’re based in Edinburgh and our main goal is to make sure that Heriot-Watt students have THE BEST TIME whilst studying here. We have our commercial outlets as well as Advice Hub, academic representation, societies and community, plus we work with Students to make their time at Heriot-Watt the best it can be.
Application notes
For full details and to apply, please visit our website.
Application deadline: Mon 06 Nov 2023 09:00
sparqs is a charity funded by the Scottish Funding Council (SFC), working with Scotland's university and college sectors. Our purpose is to ensure students are partners in shaping the quality of learning, making positive change to their own and others’ experience, however and wherever they learn. It aims to foster a culture of partnership between students and staff which enables the Scottish education sector to respond to challenges and realize its ambitions to provide the best possible experience for each and every student.
Volunteer Chair of Trustee Board
We are looking for a chair of Trustees who will lead our Board with integrity, insight and enthusiasm. This is an opportunity to guide a highly-regarded charity into its next exciting chapter.
As our new Chair you will have:
- Experience of being a strategic leader, including experience of working with a board either as a CEO/Director reporting to board, or as a board member/chair.
- Commitment and enthusiasm to the work of sparqs in terms of a student-led approach, role of student engagement in quality enhancement and value of partnership approaches.
- Ability to represent and promote the organisation publicly, acting as an ambassador and networker to further the attainment of organisational aims.
- Ability to influence, at a senior level, partner, and other stakeholder organisations particularly in the Scottish post-16 education sector.
- Commitment to the positive value of diversity, promoting equality and challenging discrimination and willingness to play an active role in creating an environment that promotes these values.
If you believe you have the experience and qualities we are seeking to contribute to this important organisation, we very much look forward to hearing from you. Working in a diverse sector and with diverse students, we are keen to receive applications from people of all backgrounds and with all different kinds of life experiences.
Blue Triangle is a social care organisation that empowers people to thrive, by delivering solutions in connected communities which focus on the needs of each individual. We are looking for enthusiastic people who share our values (Kind, Passionate and Creative) to join our services accommodating and supporting people experiencing homelessness and empowering them to thrive.
Blue Triangle recognises and actively promotes the benefits of a diverse workforce and is committed to treating all employees with dignity and respect regardless of race, gender, disability, age, sexual orientation, marriage or civil partnership, pregnancy or maternity, religion or belief.
We welcome applications from all sections of the community.
What we offer:
Aside from offering a supportive and friendly environment where our people are valued and appreciated, we’ll see that your hard work and drive to succeed is rewarded.
- Competitive Salary and Pension Options
- Long service awards
- Access to our benefits platform with high street voucher and tech discounts and cycle to work scheme to name a few!
- Inhouse training programmes
- Significant Gym discounts
- Continuing Professional Development (CPD)
- 24/7 access to employee assistance programme, including counselling
- A wide range of family friendly policies
- Life Assurance cover of 3 times your salary
- Credit Union
- £200 refer a friend scheme
And many more!
About the Role:
We’re seeking a vibrant and compelling Trainer to drive the learning and growth of our team on a full time basis. Committed to creating a lively and inclusive learning atmosphere, the Trainer will design and conduct learning programs for our employees, stakeholders, and external experts. Working in close partnership with our Service Delivery team, they will guarantee that the workforce is equipped with the essential skills and capabilities to adapt to the organisation’s changing requirements.
Interviews are expected to take place from our Central Support base in Glasgow, consisting of a Values based interview with panel which shall consist of Training Department & Human Resources.
In addition, please prepare and deliver a training session for the panel on a topic of your choice. You will have 15 minutes maximum, and we’d ask you to think about the type of organisation we are, our values and vision when deciding on a topic.
To find out more about being our Trainer, click the link below:
About You:
Drawing on your past experience in delivering training, you should be characterised by creativity, a flair for innovation, and the ability to adapt to shifting priorities. Your enthusiasm and determination will drive you to consistently seek opportunities for enhancing the learning programs provided to our employees. Moreover, you should possess the following qualifications and attributes:
- A qualification in a pertinent social care subject (at least SVQ Level 3).
- Possession of, or a willingness to work towards, a relevant training qualification.
- Previous experience in the care or charity sector.
- Proficiency in scoping, developing, and delivering training materials to a diverse audience.
- Familiarity with the Scottish Social Service Council (SSSC).
- Exceptional problem-solving skills with a focus on finding practical solutions.
We care about one another whilst taking pride in the service we offer. You will be working in a company with a strong identity and with the guidance and support of experienced Senior Managers you will be able to develop in your career.
Operations Coordinator- Maternity Cover
- Full time
- £29,000 – £36,250
- Hybrid: Edinburgh
- Closing 6th January 2026
We are seeking an Operations Coordinator- Maternity Cover post to run the day to day operation functions for Tripod Training.
Operations Coordinator (Maternity Leave Cover): This role will involve coordinating the day-to-day management of the organisation, including arranging and facilitating operational and internal processing meetings, peer-to-peer supervision sessions, managing payroll and invoicing, managing organisational budgets and forecasting, co-writing funding reports, liaising with the board and funders, managing office and health & safety compliance needs, and monitoring compliance with official bodies: Companies House and HMRC.
Technical Support Engineer
- Full time
- £33,098 – £36,775
- Hybrid: Glasgow or Edinburgh, with the option to work from home for some of the working week.
- Closing 23rd December 2025
Looking for an opportunity to work for a flexible and family friendly organisation doing amazing work to support Scotland’s voluntary sector?
We’re looking for an experienced Technical Support Engineer to join our dynamic IT team. This is a key role in ensuring the smooth operation of systems and applications, providing expert support across networks, servers, cloud services, desktops, and more. You’ll also play a vital part in delivering our Managed IT service for the voluntary sector, offering remote and on-site support to our partners.
Your expertise and strong communication skills will be crucial in delivering technical assistance while maintaining a customer-focused approach that aligns with our values and service standards.
Join us and be part of a team committed to making a difference in the IT landscape of the voluntary sector.
Part time hours and other flexible working options, including working from home for part of the week, will be fully considered. We encourage you to apply if you believe you meet most of the criteria in the person specification. We share our interview questions in advance. If you want to have a chat about the job or our flexible working approach, get in touch with us at recruitment@scvo.scot
SCVO is the membership organisation for the voluntary sector in Scotland and our mission is to champion the role of voluntary sector organisations in building a flourishing society and support them to do work that has a positive impact.
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