“They helped me through thick and thin. From when I came out of the hospital…they were there for me.” – James, Person Supported by Carr Gomm

Supporting people to live their best lives is at the heart of this role. As Service Manager, you’ll take a leading role in shaping high-quality, person-centred support within our Edinburgh and Lothians services for people living with enduring mental ill health in supported living environments.

Carr Gomm is a leading social care and community development charity working across Scotland. Every week, thousands of people rely on our support to live independently, stay connected to their communities and make choices that matter to them.

Our values of Choice, Control, Interdependence, Respect, Openness & Honesty and Kindness & Compassion shape our work. Joining us means being part of an organisation where every voice matters.

Why This Role Matters

In this Monday-to-Friday role, you will make a meaningful difference for people living with enduring mental ill health by supporting them to achieve their outcomes and live their best lives.

You will create the conditions for good support to happen by guiding and empowering a team of Support Practitioners, so they feel confident, supported and equipped in their work. You ensure support plans and risk assessments remain relevant and person-centred, and you keep day-to-day arrangements running smoothly so people receive consistent, high-quality support.

Above all, your leadership helps create an environment where people feel listened to, respected and able to access the support they need.

“I think Carr Gomm is very good at putting the needs of people at the forefront, and that’s what’s important.” Rab, Person Supported by Carr Gomm

Who We Are Looking For

We’re looking for a compassionate and effective leader who can engage, inspire, and support others. You should have experience in adult social care, excellent communication skills, and a creative approach to problem-solving. You’ll bring:

• Experience in adult social care: You should have an SVQ 4 in Health and Social care, or be willing to work towards this, as well as experience leading or supporting teams in social care, with an understanding of the challenges and opportunities this role brings
• Leadership skills: You’re a supportive leader - approachable, adaptable, and able to empower your team, especially during times of change or challenge
• Problem-solving: Strong critical thinking and the ability to find solutions that make a positive impact on the people we support and your team
• Knowledge of the sector: A solid understanding of the Scottish Social Care sector, including regulatory bodies such as the Care Inspectorate and SSSC

Why Join Carr Gomm?

You’ll be part of a supportive and forward-thinking organisation that invests in its people. Staff have opportunities to shape how we work through specialist working groups and our Futures innovation programme, and we proudly hold the LGBT Charter for our commitment to inclusion.

You’ll also receive:

• 35 days holiday per year, increasing to 40 days with length of service
• Enhanced maternity, paternity, adoption, and sick leave
• A Defined Contribution pension scheme, with incremental employer contributions
• Access to the Carr Gomm App: which includes free physiotherapy, health coaching and counselling
• Free Blue Light Card (giving access to thousands of discounts and promotions)
• Membership of a credit union
• Cycle to work scheme; and more!

Supporting people to live their best lives is at the heart of this role. As Service Manager, you’ll take a leading role in shaping high-quality, person-centred support within our Borders services. You’ll oversee our visiting service based in Galashiels, as well as our core and cluster services in Melrose, where people are supported in partnership with the NHS.

Carr Gomm is a leading social care and community development charity working across Scotland. Every week, thousands of people rely on our support to live independently, stay connected to their communities and make choices that matter to them.

Our values of Choice, Control, Interdependence, Respect, Openness & Honesty and Kindness & Compassion shape our work. Joining us means being part of an organisation where every voice matters.

Why This Role Matters

In this Monday-to-Friday role, you will make a meaningful difference for people living with enduring mental ill health by supporting them to achieve their outcomes and live their best lives.

You will create the conditions for good support to happen by guiding and empowering a team of Support Practitioners so they feel confident, supported and equipped in their work. You ensure support plans and risk assessments remain relevant and person-centred, and you keep day-to-day arrangements running smoothly so people receive consistent, high-quality support.

Above all, your leadership helps create an environment where people feel listened to, respected and able to access the support they need.

“They helped me through thick and thin. From when I came out of the hospital…they were there for me.” – James, Person Supported by Carr Gomm

Who We Are Looking For

We’re looking for a compassionate and effective leader who can engage, inspire, and support others. You should have experience in adult social care, excellent communication skills, and a creative approach to problem-solving. You’ll bring:

• Experience in adult social care: You should have an SVQ 4 in Health and Social care, or be willing to work towards this, as well as experience leading or supporting teams in social care, with an understanding of the challenges and opportunities this role brings
• Leadership skills: You’re a supportive leader - approachable, adaptable, and able to empower your team, especially during times of change or challenge
• Problem-solving: Strong critical thinking and the ability to find solutions that make a positive impact on the people we support and your team
• Knowledge of the sector: A solid understanding of the Scottish Social Care sector, including regulatory bodies such as the Care Inspectorate and SSSC

Why Join Carr Gomm?

You’ll be part of a supportive and forward-thinking organisation that invests in its people. Staff have opportunities to shape how we work through specialist working groups and our Futures innovation programme, and we proudly hold the LGBT Charter for our commitment to inclusion.

You’ll also receive:

• 35 days holiday per year, increasing to 40 days with length of service
• Enhanced maternity, paternity, adoption, and sick leave
• A Defined Contribution pension scheme, with incremental employer contributions
• Access to the Carr Gomm App: which includes free physiotherapy, health coaching and counselling
• Free Blue Light Card (giving access to thousands of discounts and promotions)
• Membership of a credit union
• Cycle to work scheme; and more!

Elpis Trust delivers a person centred housing support service to 19 young women who are experiencing homelessness or are care leavers aged between 16-25 years. The supported accommodation is based in the Core service and satellite flats in the Ruchill and Maryhill area of Glasgow. Elpis provides a high-quality support service which addresses young woman’ identified and assessed needs and reflects the aims of the service to work within relevant organisational and statutory policies, including health and safety, employment and equality laws. This includes adhering to Scottish Social Services Council codes of practice, National Care Standards and contractual requirements. Staffs work closely with the young women to write up support plans and deliver an individually tailored service, utilising Ladders to Success and GIRFEC, SHANARRI Outcomes.

Job Purpose:

To have specific working responsibility at present for 19 vulnerable young women, 9 living in the Core building and 10 in scatter flats (to include mother & baby flats) in the Ruchill and Maryhill areas of Glasgow.

Key Responsibilities:

• Provide direct support to young women who have experienced homelessness and/or have a variety of complex emotional and mental health needs.
• Provide support to young women in all areas of service.
• Establish a supportive relationship with each young woman, enabling them to maximise their own resources in order to improve their quality of life, and to assist each young woman to be as independent as possible in all aspects of their daily life, in line with their support plans.
• On a daily basis assist and support young women to carry out identified housing support tasks to ensure that they maintain and sustain their accommodation and be flexible and responsive to meet the changing needs of the young women, as well as the housing support service itself.
• Problem solve unexpected and difficult issues that may arise during shift and deal with challenging behaviour when lone working, use own initiative in order to support the young women’s complex issues, and make decisions based on current assessments of risk, following set risk assessments protocols and procedures.
• Resolve complex young women issues, involving discussion with colleagues and relevant agencies through reviews and meetings, ensuring correct procedures are followed.
• Risk assess young woman’s needs and actions and consult with appropriate people such as line manager, social worker, case worker.
• Complete and update all relevant paperwork including housing support plans, risk assessments and case notes for each young woman, complying with National Care Standards, SSSC Codes of Practice, GIRFEC model of outcomes (SHANARRI) to ensure person centred service delivery and to meet service aims.
• Complete regular health and safety welfare checks of the young women, the building environment and equipment, reporting and dealing with any issues raised during these checks.
• Inform line management of any areas of concern or significant change when delivering young women support, to ensure that appropriate risk assessment is undertaken.
• Carry out all duties in compliance with Elpis Trust’s policies and procedures.
• Actively participate in 3 monthly support, supervision and observation.
• Work closely with and with direction from the Duty Manager, to plan and deliver young women’s identified support needs.
• Work co-operatively as part of a team including attending and contributing to team meetings and work in co-operation with other members of the support team, as well as colleagues from other agencies.
• Communicate in a knowledgeable, confident and professional manner with external agencies, including social workers, case work team, commissioning team, carers and relatives of young women. This may include email, telephone calls, letters or face to face meetings.
• Communicate with other team members in a respectful and supportive manner in order to promote positive team work and cohesion.
• Ensure the young women’s views and wishes are central to your work and encourage a high level of young women participation.
• To actively participate in identified training, on-going supervision and performance development.

Note: Duties will be reviewed and modified in line with the exigencies of the service.

Knowledge, education, qualifications, competences and experience:

Essential:

• Membership of the Protecting Vulnerable Groups Scheme.
• Able to meet registration requirements with Scottish Social Services Council, Health and Social Care at S.V.Q. level 3, or be willing to achieve qualifications within specified timescale.
• Have an awareness of relevant National Care Standards and their application to work practice.
• Understand and adhere to the Codes of Practice from Scottish Social Services Council.
• Willing to maintain and enhance own knowledge, practice and competency.
• Previous experience working in Social Care.
• Be registered with SSSC or apply for registration within three months of start date.

Desirable:

• Experience of working with vulnerable young women and an understanding of the issues and needs involved.