Our new Bright Light Relationship Counselling Practice Manager will lead our dynamic team of counsellors and
therapists delivering high-quality therapeutic counselling and support services, within Bright Light’s service
delivery framework and in line with BACP/BABCP/COSCA (or equivalent) ethical frameworks and codes of practice.
All our counselling services are currently being delivered by Zoom Pro and mobile phone but our aim is to begin
face to face when possible and to offer a blended service to our clients longer term.
This is an exciting opportunity to use your skills to:
- Manage and direct delivery of counselling service operations to agreed standards;
- Ensure delivery of
quality non-judgemental counselling practice and exceptional customer care to our clients;
- Provide
effective leadership of our self-employed counsellor team;
- Draw on extensive professional counselling
clinical expertise and practice to support current counselling delivery arrangements and influence future
development of these;
- Provide written reports and other information to Senior Management Team, CEO and
Board as required; and
- Contribute to social media activity and partnership working to maintain a strong
positive presence internally and externally
The post offers plenty of scope to use your initiative, people and problem-solving skills at a particularly
interesting time in the charity’s development. Our services are in much demand and it is an exciting time to
join us. We can offer you supportive working arrangements, scope to develop your skills and expertise further
and dynamic committed people to work with
As a key member of our Senior Management Team (SMT) reporting directly to the CEO you will:
- Ensure the highest consistent standard of clinical practice is delivered by counsellors and therapists in
compliance with COSCA/BACP accreditation.
- Provide effective leadership and management of our counsellors
and intake workers (self-employed and directly employed by Bright Light Relationship Counselling).
You will, in your role as counselling practice manager and team leader:
- work with Bright Light Relationship Counselling staff to ensure smooth allocation and matching of
clients/counsellors;
- negotiate offer of appointments by counsellors to maximise counsellor
availability/client uptake;
- work with counsellors to meet agreed client contribution targets agreed with
CEO;
- take responsibility for addressing counsellor/client issues, provide essential counsellor case
support as required and bring potential complaints to a positive conclusion;
- support and encourage the
professional practice and development of self-employed counsellors/therapists through provision of training
programmes (CPD), annual appraisals, group supervision, regular video meetings with counsellors (currently by
Zoom) and other activities agreed with CEO from time to time;
- be an effective member of the SMT and
liaise as necessary with the CEO, and other members of staff;
- take responsibility for driving forward
developments and managing change in the counselling team;
- initiate counsellor recruitment drives as
necessary, advise CEO on counsellor/student appointments and facilitate and participate in the induction of new
counsellors, students and group supervisors;
- facilitate quarterly meetings with group supervisors to
identify trends, good practice and collaborate with them to develop services and policies;
- review our
counselling policies and procedures, protocols and administrative/monitoring systems, develop guidelines for
good practice and record keeping protocols as agreed with the CEO;
- attend quarterly Relationships
Scotland network meetings.
Holiday Entitlement:5 weeks holiday plus eight public holidays pro rata. Some of which must be taken when the
office is closed between Christmas and New Year . Annual leave is calculated on a calendar year basis.
Reporting: Direct report to the CEO and Board of Trustees.
Place of work:Currently working remotely home based. Future may be blended.
Delivery Model: Management of our current Zoom Pro and Phone Counselling service and, when resumed, our
face-to-face counselling service.
Person Specification
Essential:
- BACP, COSCA or equivalent accreditation
- Extensive experience of relationship counselling and of working
at senior management level
- Experience of delivering a successful video/phone counselling service and
practical usage of Zoom Pro
- Commitment to professional standards of working and first-class customer
care
- Well organised and able to multi-task to tight deadlines
- Knowledge of or experience of work
in the areas of domestic abuse, safeguarding, child protection
- Strong leadership and people management
skills
- Successful history of delivering services to agreed client numbers, standards and
income
- Committed and thoughtful. The position demands wisdom in dealing with counsellors from diverse
backgrounds and the complex demands and needs of clients
- Excellent communication, workload and people
management skills
- Strong team player
Desirable:
- Management qualification
- Comfortable with social media and blog writing.
- Creative,
inspirational, positive attitude
- Ability to embrace and drive through change
Bright Light is a leading relationship counselling charity currently based at 9a Dundas Street, Edinburgh. Staff are
currently working remotely from home and our services are being delivered via Zoom Pro video and phone
counselling. We aim to maintain these services plus return to face-to-face counselling when allowed and deemed
safe. Bright Light has a proud and long history. Since 1947 our relationship counselling services have provided
high quality professional counselling support for people who are struggling with issues in their lives which
impact on their relationships with close others. We aim to welcome everyone through our door and are always
non-judgemental. We are a medium sized charity, with the majority of our income coming from client
contributions, Trusts and Foundations.
As well as delivering individual and couple relationship counselling, we are proud of our flagship systemic family
therapy service which is unique to Scotland. Please visit our website Bright-light.org.uk for more
information.
Our Vision is a better quality of life and wellbeing for people and their families through strengthening
relationships.
Our Aim is to provide, develop, and co-ordinate a confidential accessible counselling, family therapy and
wellbeing service in Edinburgh and the Lothians for people in relationships. As a not-for-profit charity, we
deliver a professional service in Edinburgh and Lothians to strengthen and enable close personal relations and
to promote emotional well-being.
Our Values: Always compassionate and caring
- Connecting and empathetic with people
- Starting from each person’s needs and respecting them
- Non-judgemental
- Respecting and supporting people’s choices, decisions, and aspirations.
- Keeping people as safe as possible
- Respecting confidentiality and boundaries
- Striving to be accessible, inclusive and empowering.
Please send your CV and a covering letter showing fit with essential requirements for the role to
julie@bright-light.org.uk marking your email subject Counselling Practice Manager Opportunity.
If you would like to know more about the role before applying please contact Julie to arrange an informal chat.
Closing date for receipt of applications is 5pm Friday 27th August 2021. Bright Light reserves the right to close to
applications earlier if sufficient response received.
Interview date : Thursday 9th Septemeber 2021 by video.
Offer of post is subject to references and PVG clearance.