You will be working as part of a multi-disciplinary team alongside Community Mental Health Team, providing a crisis line; an open access, single point of telephone access for self-referral and agency referrals. You will respond to calls in a manner guided by the service principles being inclusive, sensitive and respectful.
From the moment you answer the telephone, you will listen and ensure that you understand the issues that have led to crisis for that person, providing an immediate response to those whose life may be in immediate danger. Understanding each person’s unique situation resulting in fast, tailored support and finding ways to successfully resolve the crisis situation and assist planning for the future.
Once the initial period of crisis has been addressed you will support connections to additional, statutory or community support and/or deliver a Distress Brief Intervention (DBI) response to those in distress. This will involve community-based problem-solving support, wellness and distress management planning, supporting connections and signposting for a period of up to 14 days. You will be flexible and responsive, offering the medium of support that the supported person feels most comfortable with.
Working Hours: Multiple full time posts available (37.5 hours per week) & 1 Part Time post (18.75 hrs). Please state your preference in your application.
Location: Mental Health and Substance Misuse Hub, Dalkeith, Midlothian.
Leave: 33 days per annum including public holidays (pro rata if part time)
Special Conditions: Part of operational rota to include evenings, weekends and public holidays. The service will operate 7 days a week. Robust IT literacy skills advantageous
Covid 19: both office and community-based setting
Please visit our websiteto find out more and to complete an online application form.
Closing date for applications is: Tuesday 22nd June 2021 at 12:00 (noon). Extended deadline – previous applicants need not apply.
Interviews will be held on: w/c 28th June 2021