We are seeking a playful, adaptable, and confident individuals for play worker posts at Play Midlothian, to deliver high quality services, enabling children to thrive through play.

Community Play Worker (CPW)

• First Aid: Desirable – can be attained whilst employed by the company. PM can support sourcing and funding courses.
• Child Protection Training: Essential – PM can support sourcing and funding courses.
• PVG Membership – Essential – PM can facilitate.
• Responsibility / duties – facilitating adventurous and creative play under the supervision of the Play Team Lead. The Community Play Worker may be asked to ‘lead’ a session alongside another CPW or APW once an agreed induction period has been fulfilled.

About Play Midlothian

Play Midlothian is a registered charity (no. SC025474) working to support children to thrive through play. We focus on play because we know how much this benefits children’s health, wellbeing and development. It is important for their lives in the here and now as well as for their future life chances.

We strive to remove barriers to play where they exist, to ensure all children have access to play that meets their needs. We provide services for children and families and build the capacity of communities to support play. This includes training and development opportunities for other settings, including schools. We are also a partner in the Midlothian Play Strategy, which takes a strategic approach in planning for and promoting play in Midlothian.

We have an office base in Dalkeith but deliver services throughout Midlothian, and if commissioned, beyond.

About the role

Our Playworkers support session planning and the day-to-day practicalities of our play services, carry out play work, and support services users. It is essential that the successful applicant enjoys all types of play and can respond flexibly to the needs of participants.

We are looking for someone who enjoys working as part of a team and can build productive relationships with our participants, colleagues and other stakeholders, while demonstrating an enthusiasm for Play Midlothian’s aims and values.

The postholder will be directed day to day by a Team Leader, and work as part of a team of Community Playworkers and at times volunteers.

It is important the postholder can be flexible about their hours, which will be worked over four or five days on a rota pattern over a 7-day week. Out 2 Play shifts may finish approx. 6.00/6.30pm. We value employees having work/life balance and aim to establish a pattern that shares out any evening and weekend working, so each employee has regular weekends off.

Play Midlothian’s services take place in a variety of community settings. Some are indoors, though a high proportion of our current services are exclusively outdoors (all year round), therefore the role will particularly suit applicants with a fondness for the outdoors.

We work with children and young people aged 0-13 (and at times older), with their parents/carers at some of our services, and at times with specific needs (including disability and emerging mental health challenges). We work with a variety of service models, though with the focus firmly on self-directed play. The goal is always to ensure that children have access to play opportunities that enable them to thrive.

Information on our current services can be found on our website.

For the right candidate, this will be a highly rewarding and stimulating role, offering plenty of variety in their work – all the while enabling their passion for children’s play to shine though.

Vulnerable children in the UK need your help

Wherever you work in the Action for Children family, you'll be helping to change the lives of the most vulnerable children in the UK.

Last year, we helped more than 670,000 children and families across the UK. From direct work in communities to national campaigning, we are focused on making sure every child has a safe and happy childhood, and the foundations they need to thrive.

Why Action for Children?

Working here is more than a job. Everyone in the Action for Children family is passionate about protecting and supporting children. It's the sense of purpose that drives us every single day. Because we know that, when we work together, we can make a huge difference to bring lasting improvements to vulnerable children's lives.

A bit about the role

Our Gilmerton Road Short Breaks service offers care and support to children, young people, and their families, aged 5-18. Our children and young people have intellectual disabilities and behaviours that may cause distress. Our mission is to provide essential support and guidance, empowering each young person to achieve their potential and pursue positive outcomes. This commitment lies at the heart of our work.

In your role as Team Leader Residential, you'll lead, inspire and motivate the team to deliver meaningful support that changes children's lives. The Team Leader Residential is a dual role that is split between offering direct support to the young people while undertaking administrative and organisational tasks. You'll have responsibility for rota management, lead on shifts, support staff in their personal development and assist the Registered Manager with the day to day running of the service. Through the direct support, you'll be part of an exceptional team who work together to develop and deliver person-centred care and support plans.

Collaborating with the Registered Manager and fellow Team Leaders, your role involves fostering a supportive culture within our service to ensure staff deliver high-quality care during short breaks.

How you'll help to create brighter futures

Some key responsibilities for the role of Team Leader Residential are;

• Providing direct line management to a team of residential staff to deliver high standards of care.
• Support staff team development through training opportunities, staff supervision, and multidisciplinary working.
• Leading shifts and working with the Registered Manager to ensure compliance with regulatory requirements and organisational policy and procedure.
• Work to achieve positive outcomes for individual children and young people and contributing to the achievement of an outstanding, good or equivalent rating in external inspection including deputising in the absence of the Registered Manager.

Let's talk about you

• To be SSSC registered, HNC Social care & SVQ Children and young people (or equivalent) and SVQ4 in leadership and management or (willing to work towards).
• Previous experience of supervising staff and coaching and supporting staff to reach a competent standard.
• Significant experience of working with children and young people with Learning Disabilities.
• To be able to effectively and safely deal with children and young people with behaviours of concern.
• Good knowledge of Safeguarding, and keeping young people safe.

Benefits:

• 29 days annual leave PLUS bank holidays, with up to 5 additional days for continuous service and option to buy or sell leave
• Gain professional qualifications and excellent training/development opportunities
• Flexible maternity, adoption, and paternity packages
• Pension with up to 7% employer contribution with included life assurance cover
• Staff discount portal and Blue Light Card eligibility with 15,000 national retailers discounts.

To lead the provision of relationship-based support delivered to young people and families in the community and to promote positive outcomes in line with the values and principles of includem.

Purpose & Context of Role

The postholder will manage their own caseload ensuring support plans are developed with the young person to respond to their individual needs and supporting them to improve outcomes in line with GIRFEC principles and includem’s model of support.

A project worker will demonstrate leadership and ownership over effective service delivery to young people by managing outcomes for young people through use of line managers, colleagues and organisational tools, processes, policies, and procedures.

The key responsibilities of the Project Worker include, but are not limited to:

Service Delivery

• To build relationships and deliver outcome-based support to young people and families, involving all key stakeholders.
• To be available for young people and families at critical times
• To explore values and attitudes with young people in a supportive manner, to affirm and validate their feelings and ideas, and nurture and confirm their learning.
• To ensure a focus on regular and appropriate case progression to help young people and families recognise progress.
• To assess and respond appropriately to situations where young people and/or families may be at risk of harm.
• To support with crisis management and generate solutions for young people and families using the Helpline, with risk enablement being at the heart of professional judgement and decision making.

People

• To understand the different coping mechanisms that young people and their families use to deal with stress and high emotions, and to respond appropriately.
• To demonstrate professional resilience when providing support with sensitive or challenging issues
• To use a strengths-based approach to empower individuals facing adversity to find solutions and make positive changes, ensuring resources are in place to sustain these changes.
• To establish mutually trusting, open and non-judgemental relationship with young people and their families
• To encourage and lead collaborative team work to provide a ‘scaffolding of support’ around each young person and their family.
• To respect and value the contribution of wider stakeholders and the delivery of includem services.
• Where opportunity allows experience of directing, supporting, and mentoring Assistant Project Workers/Sessional staff.
• Any other duties as designated by your line manager.

Resources

• To deploy time effectively to meet the needs of young people and families to ensure the service is available 24/7, 365 days per year.
• To maintain and produce accurate and timely records and reports.
• To ensure support is delivered in line with includem’s Policies Procedures, SSSC Codes of Practice & National Guidelines

Influence

• To gain commitment from other stakeholders with varying demands and priorities
• To ensure young people and families are empowered to make informed choices.
• To support young people and families to effectively communicate with others.
• To work with young people to identify goals aligned to wellbeing indicators and to positively influence progression towards these goals.
• To reflect on practice, share learning and promote continuous practice improvement within a team setting.
• To articulate and endorse the includem framework of intervention and the key aspects of the service delivery model to a wide audience.
• To role model appropriate practice standards and professional boundaries to others
• To ensure a high-quality service is delivered to young people and families.
• Demonstrate understanding of your impact on people and how they might see you.

Quality Assurance

• To be accountable for the quality of your work and be able to evidence this work effectively.
• To actively participate in formal supervision and continuous professional development.
• To generate creative and new solutions to issues faced by young people and families.

If you want to apply you must have full UK driving licence.

Full job description can be found here.

Who are we looking for and why work at Children’s Hearings Scotland (CHS)?

At CHS we recruit, train and support empathetic and committed volunteers across Scotland.

Our 2,200 volunteer Panel Members take part in children’s hearings in their local areas, making decisions with and for infants, children and young people. We also work closely with a network of nine regional teams who support Panel Members in their local communities. This role provides a great opportunity to help children, their families, and the panel community by using feedback to enhance practice.

We are looking for someone with a proven track record in handling feedback and complaints. You must be passionate about resolving issues and making sure deadlines are met, using what we learn from feedback and complaints to improve outcomes for children. You’ll be the main point of contact, either by e-mail, web form or telephone. You’ll have great interpersonal skills, be an excellent communicator and be able to multi-task and prioritise effectively.

You will need to capture the detail of the complaint accurately, establish what outcomes are required and work with our panel community and other partners to establish the facts so that you can respond to the complaint appropriately within the timelines required.

Ideally you will a good understanding of public sector complaints and the requirements of the Scottish Public Services Ombudsman’s Model Complaints Handling Procedure.

Supporting the Complaints Management Officer you will be involved with several exciting projects we are working on, including the continued development of our child friendly feedback and complaints approach, an improved feedback loop and supporting the continued development of relationships with our key partners. CHS has also introduced a new Tribunal Support Model for managing our internal volunteer organisational structure and you’ll be expected to support those changes through the lens of your feedback and complaints role.

You’ll also need a good eye for detail, be comfortable using complaints management systems and be familiar with Office 365 products, including Teams. You’ll be able to produce reports in relation to complaints and have the confidence and skills to engage with our partners and senior leaders. You need excellent analytical skills and the ability to accurately capture data to inform improvements.

Please be aware that occasional travel may be required as a requirement of this role, as well as very occasionally having to work outside CHS’s normal working hours.

Feedback & Complaints at CHS

We are keen to enhance our feedback channels and our primary aim is to resolve most of our complaints at the frontline, without the need for formal investigation. As Feedback and Complaints Officer, you will play a key role in improving processes relating to feedback and complaints management. As well as handling complaints in line with SPSO guidelines we also have a pastoral responsibility for our panel community so it’s important to understand what that means and get the balance just right.

You will have the opportunity to get involved in other projects which will enhance our insight and awareness of the experience of children and young people in hearings as well as from other partners. There will also be opportunity for career development for the right candidate.

Complaints sits within the Practice and Standards Team at CHS and that provides the perfect route for us to take the learning from complaints and feedback and translate that in to practice improvements within children’s hearings, as well as making sure we involve children in improving practice and policy.

Life at CHS

As an organisation that works within the children’s hearings system, we are passionate about making a positive contribution to improving outcomes for Scotland’s infants, children and young people. Our values are at the very heart of what we do every day. By working with us, you’ll be joining a diverse community of colleagues and volunteers.

At CHS we are proud to celebrate difference. We all have different skills, experience and backgrounds and we strive to have a friendly and inclusive culture where you can be yourself.

We offer an excellent benefits package, from health and wellness to finances and family. including: generous annual leave, flexible working and other leave policies, fantastic pension, Employee Assistance Programme, development opportunities and wider employee wellbeing initiatives.

Diversity and Inclusion

CHS is an equal opportunities employer. We encourage diversity and are committed to creating an inclusive environment for all employees. We actively encourage applicants from all protected characteristics and commit to providing any reasonable adjustments required during application and assessment process, and upon joining CHS.