This vacancy has now closed

Volunteering Lead – Communities

  • Full time
  • £35,090
  • Flexible location*
  • Closing 4th June 2023

  • Advertised from 25th May 2023
  • Excellent benefits including 30 days holiday and flexible working


Does your experience of developing and delivering volunteering (or involvement) initiatives, include delivering plans that have a lasting impact on improving volunteering (or involvement) in line with an organisation’s strategic goals? Then join Shelter as Volunteering Lead – Communities and you could soon be playing a leading role within our thriving volunteering team.

About Shelter

A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation.

About the team

Part of our Equity, Inclusion & Culture Directorate, the Volunteering team is passionate about the positive impacts of volunteering for both individuals and organisations. Collaborative and supportive, we believe that volunteers are a vital part of our growing movement for change. That’s why we engage more than 2,000 volunteers in our shops, Hubs and local communities. Put simply, it’s an exciting time for volunteering in our communities as we develop new volunteering opportunities to realise the potential of engaging volunteers in our fight against the housing emergency.

About the role

Leading on the development of our volunteering offer, practice and culture within our communities teams, including Community Services, Community Fundraising and Campaigning, in Shelter and Shelter Scotland, is the challenge that awaits you here. You will lead a team of Volunteer Coordinators and will be responsible for shaping and inspiring your team. Day-to-day, we’ll rely on you to develop new ways for people to give their time and deliver our goals of tackling the root causes of homelessness and creating change for individuals experiencing housing issues. You’ll also need to build influential relationships with leadership teams and other key stakeholders, as together you design and plan involvement of volunteers and embed approaches to volunteering. Offering guidance on volunteering, designing new volunteer journeys and helping colleagues to implement them – these are just some aspects of this brand new role.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

About you

To succeed, you’ll need experience of applying best practice principles to volunteer engagement (or involvement) including role planning, recruitment, induction, training and development, communication and feedback and risk management. You’ll also need a collaborative approach, good listening and questioning skills and a flair for leading and developing people and identifying practical solutions to problems. Well organised and great at influencing, negotiating and forging productive relationships with a range of stakeholders, you’re confident and creative when using a range of communication methods too. What’s more, you’re as comfortable planning and delivering engaging presentations and designing and developing learning content as you are monitoring and evaluating work or analysing data to ensure innovation and development is driven by insight.

We’re recruiting to a number of roles in the Volunteering Team in May. If this role has sparked your interest and you’d like to know more, or you’d like to find out about the other roles available and to get a feel for the team and for Shelter, we warmly welcome you to an online info session with Volunteering Team members from 12.00 hours to 13.00 hours on May 18th. Please email to book a spot.


We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

Apply to be part of our team and be the change you want to see in society.

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Application notes

To find out more and apply please visit our website

Closing date: Sunday 4th June 2023 at 11.30pm